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My country is missing from the list, what does a ‘restricted country’ mean

Wow, so many personal details required! Is that really necessary?

One thing is always guaranteed each and every time you play at an online casino, and that is you will always have to divulge personal details in order to become a member of that casino. Giving out personal details over the internet is always tricky, but unfortunately it's something that you cannot avoid. In order to place bets or make wagers at any online casino, you, of course, need to open an account and, as we mentioned, this involves passing over certain details.

As part of opening any online casino account you will be required to provide personal details, such as your name. This will be your first name and surname and any other names that you have been registered under, like middle names. Each and every casino will always ask you, and you will always need to supply your date of birth, including the date, the month and the year. You will also be asked to supply your residing address in full, including the postcode and contact details, which will normally always include at least one telephone number. This may be a work number, a home number or a mobile number. Finally, you will be asked to supply an email address. You are only ever permitted to have one account at any online casino and the personal details you supply at time of registration will be confirmed through the verification checks, so it is vitally important that the information you supply is 100% accurate. Even a simple spelling mistake in your name or your address could result in your identity not being verified. The information that you provide must not only be accurate, but also current and up-to-date. If there are any changes to your personal details, like a change of address, it is your duty to inform the casino of this as soon as it happens. Failure to do so may cause your account to be frozen, if the verification checks raise a difference in your details that the casino has not been made aware of.

Wow, so many personal details required! Is that really necessary?

Once you have registered at a casino, should you wish to make a real money deposit, you will then be further asked to enter your payment details. Whether it be your credit card information, bank information or e-wallet information, you will be undoubtedly required to give this information. Bear in mind that personal information may be requested during account registration or at any other times. Further personal information that may be collected may include billing information and transaction history. You may also be asked for information when entering competitions, promotions and when contacting the casino's customer support.

As part of casino verification checks they may make use of third-party agencies to confirm your age, address and identity and payment details. The actual process usually involves the checking of disclosed details against certain (public or private) databases. When you enter into this process with any online casino, you agree that they may use, record and disclose your personal information which could be recorded. You will be asked to supply proof of all of your personal details in the form of identification, which is usually sent via email. One of the documents that you will be asked to send in is a scanned copy of the credit or debit card you used to deposit at that casino. When sending this to the casino, make sure you hide the middle 6-8 digits on the front of the card. You must also cover the last three digits of your security code which is located at the back of the card.

Each and every online casino will have a Privacy Policy which can usually be found in the casino's Terms and Conditions situated at the bottom of the casino website. The Privacy Policy will form part of your agreement with the casino and it sets out the basis of which of your personal information and data is used and collected by the casino. It is any casino’s duty to respect your privacy and reputable casinos will be committed to protecting your personal information at all times. The only time a casino will ever reveal your personal information is if there are legal requirements, such as if the casino believe that you have undertaken a Prohibited Act. Casinos may also share your information with agencies such as the police, if there is suspected activity on your account.

Every casino will have security measurements in place to protect your information from any access by unauthorised persons. The security measurements will also prevent unlawful processing, accidental loss or destruction and damage. It is important to check that the casino you play in have relevant encryption methods, which also protect your data. The majority of online casinos will use industry standard encryption by using Secure Sockets Layer (SSL) technology. This kind of information can usually be found at the bottom the casino website. If you are unsure at any point that the casino you want to play in has ny encryption in place, we strongly advise you to play somewhere else that does.

In relation to your personal details, you are allowed to contact a casino at any time to opt out or stop promotional communications. If you feel your personal details have been infringed in any way, you can open a complaint with the casino or right here at AskGamblers. We have a lot of players that open complaints based on the fact that their withdrawals are not being processed due to the fact that their verification checks have not been passed by the casino. In some cases this is purely down to the fact that the player has not paid enough attention to inputting their personal details correctly at time of registration. We can not reiterate how important it is to ensure your details are 100% accurate right down to the spelling and they are kept up to date at all times. Taking just a few extra minutes when you're registering to make sure these details are right may just be the key to your success and it will almost certainly cement a good relationship between yourselves and the casino in the future.

Also, remember even if you have previously passed verification checks and made a withdrawal at a casino, if any of your details change after this point, like you get married and change your name, address, even your contact information, the casino will need to be made aware of this before your next withdrawal. Even more ideally, you should notify them straight away as soon as the change happens, as your verification checks may need to be repeated after the change.

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