Virgin Games Casino

Been playing with Virgin Games for well over a year now, and it’s possibly one on the best casinos I use. It has a good selection of games to suit most tastes, withdraws are super quick and hassle free, verification process is easy to follow and completed at the casino side immediately.

Had a few calls from them just checking up on me, usually after a heavy loss or a big win, agents are first class and truly have your back.

Where Virgin games rise above all others are with there daily free games (you must have made a deposit of minimum to qualify), these games run on a 7 day period Mon - Sun enabling you to win either cash or free spin awards.

You also have a end of month game with picks from the amount of days you have played the free games. Last month, with no deposit, I played the end of month game and withdrew 200GBP, it was in my bank account within 25 mins.

Like any casino you will have losses to content with and it could have a better selection of game providers, apart from that, truly a first class UK casino.

There a a few ok slots that haven't been made in a matter of minutes. The pay out is quickish when you withdraw. I don't go on this site loads the win ratio is ok but I'm a small gambler. CH Indie is a nice person and good at his / her job.

I hate when I go to play slots how online chat appears. Several times I say hello. No one ever replies. Tonight I tried to make banter with the CH and he was more interested in the regulars and dismissed me saying enjoy your games. I suffer from massive depression and social anxiety. So I don't think there should be an obligatory chat room that has made me feel more useless than ever.

They look after you, I can’t really fault them I’ve lost and won with this site but compared to others the return is much better. I played sky Vegas for a while and with their promotions being better the return from them is terrible I’d stick with virgin games now on Vegas as put me right off. Live chat with virgin are very helpful (except one time I had a rude one) but any other time they are lovely and caring.

Promotions although I have entered in a few and wagered what they said to qualify nothing ever happened no notifications or anything that I’d been entered although I know I did it all right. Live chat for this one time asking about this promo was rude to me, but I can’t fault any other time I have chatted with them,

I love my VIP rep ! Thank you Joey
Payout is fast when u get one

1. Think female host in bingo chat are very rude
2. Female host pick and choose who they favor and who they are nice to
3 I deposit a lot of money here prob 4500-5k since January ( think host forget who pay their salaries) FYI its the players
4. For what I put in, I would think they would want players opinions or a least take in to consideration what players are telling them!
5. Virgin has to remember this is a site for adults over 21, host treat some players like children
6. If virgin does Not want players to use emoji on their site remove them ! Dont players when and how to use them!
7. Don’t allow one player to say and do as they please because u happen to like them!! Treat people as you wish to be treated!
Last thing virgin host need to know respect is earned not giving so step up your game
8. I will Not deposit here again

Good when I played, they do look after you. When you are a member, payouts and rewards are good, and customer service is outstanding. But unfortunately I have to leave a bad review.

I used to love playing on here, was a great casino at the time, I was a vip and had a weekend away with them, but virgin games took my account away from me, and refuse to let me have it back after a good few years. Said they would put it on hold for a while, until I sorted my finances out, but still refuse to give it me back. Sorry virgin games but I would like my account back.

Excellent selection of games. Good returns. Nice support teams when contacted.

Horrible verification process that took 2 months.

Lifetime deposits of £9100 and no bonus or freebie due to their inefficient verification process. Due to this I can’t recommend the casino if you are a high roller.

Games, quick payouts

First week the game I liked most (Secrets of the Phoenix) seemed like a good game with decent payouts. Since then it has completely changed and you can spend hundreds without a decent payouts.

Nice website, has some good original games. I like Search for the Phoenix. Box Banazas drop into your account from time to time or via promotion. Lots of promotions on all the time.

Live Signature Roulette is brilliant, especially with Streets of Gold.

Payouts are fast!

The daily free game rewards at the end of the month are very lacklustre. You can do the game every day and wait until the end of the month for bonuses in pennies.

After using a lot of different online casinos. Virgin games is by far my favourite. Very fast payout, great customer service and very good loyalty bonuses and promotions.

After lots of bad experiences with other online casino that do everything they can to hold on to your money and make you reverse your withdrawal, it’s refreshing to find a casino like this that processes withdrawal within 4 hours.

Fast payout, they add new games, players are nice bingo is fun when host are not rude

In bingo couple of host are very rude.. When you contact virgin reps nothing is done about. Dont waste your time sad to lose players because of how they allow host in bingo rooms to treat certain people, of course they pick favorites.. SMH step it up Virgin or you will lose more then 3 players that I know of

Can somebody tell me about the free daily games? Has anyone won big on them at the end of the month?

I have tried many sites,and find Virgin games one of the best.I have had good customer support and the free game every day is great.There are lots of loyalty bonuses and promotions.They would phone occasionally and ask if I was happy with everything and would reward me with a bonus at the end of chat.

I excluded myself for 6 months from Virgin and did not realise that by doing this, you exclude yourself from all the other game sites connected by same company.

Players retention offers and cash back is great. Often signing into my account to find a wager free bonus sitting for £50 is a great start to THE DAY.

Down side is website under an umbrella of company and if you self exclude from one they close all accounts.

PayPal withdrawal is very fast within 4 hours

Good free game

Good selection of games

Loyalty bonuses

Helpful if any problems

Good selection of games and chat, nothing else good I can say.

Dislike their terrible attitude to problem gamblers. I self excluded in 2010 and they replied to my email saying I had requested to be permanently self excluded. I forgot about this and opened another account under the exact same user name and address and ip address of the the excluded account, so obviously should never have been allowed to open another account. Their is no point having a responsible gambling policy if you don't apply it. Happy to take your money but not to accept any responsibility for keeping you safe.

I really enjoy playing here. Quick payouts, daily free games, I also enjoy the roulette streets of gold I haven't found this at any other casino.

Their VIP team also call once a month to check that I am happy with everything and to inform of new offers and promos.

Not a massive selection of games, but the good far outweighs the bad.

Decent selection of games. Quick withdrawal process.

You better not loose connection. Bungled attempt at a live casino. The online support is what I can only describe as SHOCKING.

So here is my experience, been playing for a few weeks, slots, live blackjack, and as another reviewer stated the "side-games" "randomly generated winners" all appear to be people that are active in the chat, with the hoist.

But by far the worst, is if you loose connection, during a game of live blackjack, then the game continues in your absence. Unlike other sites that realize you have lost connection, and allow you to finish the hand in the RNG mode. So here is what happened to me £22 wager, dealer gets 8 I get 8-3 SO I have 11, so as the odds are in my favor I will as usual in this situation double down. SO £44 BET. But for some reason the game frooze, which I did not see as a problem as with other sites I have used, you just continue the game from when you lost connection against the RNG RANDOM NUMBER GENARATER. But when I reconnected, the system had left me on 11, 11 for people that don't play jackpot, is a hand YOU CAN'T BUST WITH 1 extra CARD.

So contacted online support, who first blamed my connection and basically said tough luck, so I asked to be put in touch with complaints, to which they offered the original £22 wager back, I reluctantly said ok, and explained I would withdraw the funds and play elsewhere in the future, To then be told the funds where not withdrawlable.........

Shocking customer service, STAY AWAY, it's all good till something goes wrong.

One of the best things about Virgin Games is the Daily Free Game which is what draws a lot of their ever growing members to come back each day.

I used to deposit small amounts and never used to gain much from their daily promotion which can potentially pay you out hundreds of pounds plus free spins at the end of the month, however you need to come back each day to unlock the date and at the end of the month you will be given a random number of keys.

One Week I managed to deposit £1500 and the daily free game would pay out huge the following month so that's something to note if your planning on coming here.

The VIP also likes to phone you up and offer you goodwill gestures and bonus offers, they gave me £150 with X1 wagering which is unheard of in the modern day online casinos.

In terms of games they offer a range of Netent and WMS with more than enough great titles to choose from. Support is easy to navigate and always helpful. Managed a Few Cashouts without the hassle for ID.

On Desktop I noticed Some of their slots will load up with a chat box which can easily be turned off but can cause lag and connection problems.

Still need to see a few more games and software providers.

They are still behind in terms of promotions but I would say their daily free game covers that up well, they also offer occasional cashback offers but don't expect more than 15%.

Their poker software isn't at a level where it can compete with most big poker sites. Would be nice to see Downloadable Software

Clear bonus terms
No problems with withdrawal
Good customer support

Not so many games
It's always laggy at the peak time

Pay out straight away, and lots of offers. Won't use anyone else, going forward. Had awful experience with Power Spins a few days before, and made me realize how good Virgin are.

Easy registration, speedy withdrawal and lots of cashback opportunities. Love the daily free game and end of month bonus.

Limited number of games but the ones that are there are great.

Great online slots, quick and very friendly customer service, and pay winnings really quick.

Virgin Games has gone through many iterations over the last decade and used to be quite a unique on-line casino, but the competition has caught up in recent years and there's really nothing special about them now - if anything you could say they are actually lagging behind in terms of their software offerings.

But the support is still as good as it gets for UK players - As well as a 24 hour live chat facility there is even a freephone telephone number and round the clock e-mail support as well. It's actually only UK players that are currently accepted here surprisingly considering that Virgin is a global brand but I don't think this casino is too heavily connected with the larger company to be honest - it's just a moniker slapped on the casino to give it a premium and recognisable brand. I had to laugh when I saw reviews from countries as far afield as India on this page... if Virgin really do allow such players to sign up they must have entered false details in order to do so. What's the point? Your never going to be able to make a withdrawal!

Many of my favourite games are Microgaming slots, and I'm sure they used to have those here back when I took their welcome bonus. Nevertheless I still think it is worth signing up today because they are still offering a 200% match bonus with a low wagering requirement, and plenty of my excellent IGT, WMS and NetEnt games are available to play.

Withdrawals are stated as taking 24-84 hours for e-wallets but I have experienced faster times than this, although it does seem to have got a little worse recently. I've noticed the same thing with Corals and Sky too since the UKGC came into being, so I'm not sure if this is due to additional regulation or just the casinos dropping their service levels now they have less competition!

Games are ok and customer chat quick to respond Evolution gaming which is always good with the immersive roulette.

I joined up and immediately the bank put a hold on my card till I verified it was ok. After several deposits Virgin put my account on hold saying my bank called them etc. I spoke to the fraud department at my bank who sated they would never contact any retailers but Virgin won’t re activate it or refund my money until they do bit of a Mexican stand off with me in the middle, would I use Virgin again, never. They even refused the offer for me to email them my UK drivers licence, passport and a ton of utility bills never experienced anything liken this before.

Its an OK casino.The withdrawal times are very fast and I like the "cool off" for 24 hours up to 4 week option, this is great for those like me who can get bored easily and reverse their winnings!

Fair casino, never any problems making withdrawals which is the main thing

The site needs a wider variety of Slots in my opinion, It has some games but so many games are not featured on the site, Also the V points are literally pointless, you can wager hundreds of pounds and you have only accumulated about 100 v points which is £1 . I understand it is a Bingo oriented site but more choice of slots is my main issue here.