Mummy's Gold Casino

The customer support are either the first version of an AI trial or some/most of the human customer support people do not actually care about their customers. I understand there would be the standard answers/greetings etc that would be used across all the customer service operators, and that's fine. What does really lose them are the obscure questions half way through a inquiry. Requesting a bonus credit, the answer there should be yes or no thanks, but when awaiting a reply that can take up to 20mins,your really only after an answer to your request. After you've been waiting for and answer to your inquiry this is asked "how are you today" "hows the weather" & my favorite what would u do if you won the jackpot". In all honesty we both know you don't care what I say, but its a tactic/advert

***Please, any comments, questions or feedback from any of the Palace group moderators from this site are all welcome, maybe you could shed some light on the WR issue I have been faced with***


Considering how much of a loyal customer/depositor I am to the Palace Group and its Casino brands, I was quite shocked (and left feeling as though I have been singled out and punished for no apparent reason) to discover that my WR terms had been altered (at the Casino's discretion) meaning that my WR for each and every form of bonus received had the number of times required to be wagered increased significantly from the stock standard 50X WR to such an unreasonable 70X WR which for a Microgaming casino is pretty unheard of nowadays.I think the reason behind me feeling the way I do is that when I initially discovered the discrepancies with bonus play through figures (which I obtain from the Casino Connect app) only realizing the issue and contacting the casino support desk to be told that at the discretion of casino management, certain (but not all) accounts had their bonus WR increased from the 50X to 70X quite some time ago now and that I must be one of those unfortunate members who was affected by this just got me a tad annoyed because I’m left wondering why??? Why my account, why not everyone’s account...OK maybe someone who doesn’t play much or hardly deposits would have this applied to their account but I deposit a very considerable amount into all of my casino accounts under the Palace Group of Casino’s so it really doesn’t make sense as to why you would, in a way, punish one of your loyal customers and to top it off, I was never informed by any form of correspondence of this major adjustment on my account... Yes I know that there is a clause under the terms and conditions with most casino saying that final decisions will be made by the casino management at their discretion but a simple email or phone call to the customer would have gone a long way.

Now I have also done my homework and reviewed the Palace Group Bonus System terms and conditions document which was last updated: February 17 2015 (09:23) (GMT) which can be found via this link: http://www.thepalacegroup.com/bonussystem.asp

So there has to be some reasoning as to why certain casino account holders are treated differently than the majority as we're now not all bound by the same bonus wagering conditions and I believe that those effected deserve the right to know why, I think that is a fair call from my behalf, right?

Apart from the above, I have no other issues with the casino at all and will continue to remain a customer but would like some light shed on this issue, please.