Mummy's Gold Casino Complaints
Mummy's Gold Casino Complaint Stats
Resolved
1 / 2
Avg. Amount
$3,257
Avg. Complaint Duration
3 days
Avg. Response Time
3 days
Deprived me the winnings $261 and blocked my account
Unresolved
$261
I registered, made a deposit of $36 and received a 100% Welcome Bonus.
I played several days in different games.
I carefully read their terms. I did not violate any of them.
As per T&C the max allowed bet with an active bonus is $8. My max bet was $8.
I fulfilled the wagering requirements of the bonus and finished with $261. I requested a withdrawal.After six days they blocked my account.
I asked Adam in live chat to explain the reason, he said my account was locked as per management decision.He refused to explain on what grounds they confiscated the winnings, saying only that is internal decision and I will be not able to reopen account again with them.
I do not agree with them. I used my personal data. I used my personal ewallet for deposit. I did not violate the terms.
I demand that they must provide evidence on the basis of which they confiscated the winnings.
Delay in payment and verification
Resolved
€5,500
Hello dear administration of the forum. I ask you to help me with this casino, as they are deceivers and are not going to pay my winnings. A week ago I made a deposit of 1000 euros and won 5,500 euros, and decided to withdraw my money. Then they asked for the documents and said that the check could take 24-96 hours. After the expiration of this period, they declare that they did not receive any documents from me. Although I have an email with a confirmation of receipt of documents