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Lucky 31 Casino

VERYGOOD 8.44
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Average Complaint Response Time: 1 day
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Average Complaint Response Time: 1 day

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Lucky 31 Casino Review

  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat
  • AskGamblers Certificate of Trust
  • Few withdrawal methods
  • Limited live chat hours 10:00 am - 00:00
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General info & Latest Promos
Website http://www.lucky31.com
Established 2012
Owner MTM Corp. Casinos
Casino Promotion Lucky 31 Casino: 100% up to €100

Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.

Restricted Countries

Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.

Virtual Games

Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist SlotRhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.

The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.

Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.

Live Games

One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.

Support

One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.

Security and Fairness

Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.

All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.

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Casino details
More Casino Details More details
  • Website

    http://www.lucky31.com
  • Software

    Microgaming, NetEnt, Betsoft, Visionary iGaming, Yggdrasil Gaming, Evolution Gaming, Playson, Quickspin, Nolimit City, Relax Gaming, Pragmatic Play, iSoftBet, Authentic Gaming, Evoplay Entertainment, Mr. Slotty, Booongo Gaming, Wazdan, Red Rake Gaming, Genii, Tom Horn Gaming, World Match
  • Deposit Methods

    Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Ukash, Visa, Entropay, Przelewy24, Sofortuberweisung, GiroPay, Bancontact/Mister Cash, Trustly, Skrill, Bitcoin, TrustPay, Interac
  • Withdrawal Methods

    MasterCard, Neteller, Visa, Skrill, Bitcoin, Interac
  • Withdrawal Times

    EWallets: 0-24 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 24 hours

  • Withdrawal Limit

    EUR 1,000 per day, EUR 5,000 per week and EUR 20,000 per month
  • Affiliate Program

    iGaming Partners
  • Restricted Countries

    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bangladesh
    • Bosnia and Herzegovina
    • Cambodia
    • China
    • Estonia
    • Germany [1]
      • Schleswig-Holstein
    • Hong Kong
    • Italy
    • Latvia
    • Malaysia
    • Mauritius
    • Montenegro
    • Netherlands
    • Netherlands Antilles
    • North Korea
    • Puerto Rico
    • Romania
    • Spain
    • Sweden
    • Switzerland
    • Thailand
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vietnam
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, British pounds sterling, US dollars, Bitcoin, Canadian dollars
  • Languages

    English, Finnish, German, Portuguese, French
  • Licences

    Curacao
  • Company

    MTM Corp. Casinos
  • Established

    2012
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

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Lucky 31 Casino Reviews by Players

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mvpzollow 13 reviews
United Kingdom
Reviewed on May 10, 2021

LIKED

Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.

DISLIKED

Now lets move on to some bad, and trust me there is plenty. SAM if you see this please implement changes.
. When you deposit it is completely random as to when the deposit will be added to your account, I deposited 50 x2 now and each time I have had to wait 30 minutes or hours for it to arrive.
. When you first launch a game, if you click fullscreen while the game is still loading the game won't load at all.
. When playing a slot, after about 100spins the site becomes really unstable and the game keeps crashing. it will pop up with there has been a technical problem please reload the game or contact support.
. I get logged out randomly while playing at the casino which is highly frustrating!
. Another bad thing is that the superpoints are worthless I spent over 80,000 super points yesterday and won less the £2 altogether.
. Superpoints free spins value are 10p a spin which is just pointless on top of that any winnings from superpoints have a massive wager on
. The live chat agents need to move away from automated responses and try to be a bit more helpful.
. I mentioned this in an earlier review and I have to mention it again. The promotions and free bonuses are non-existent on this site... I mean there is nothing to make we want to keep coming back, if it wasn't for sam trying his/her best to help after the last review I wouldn't have bothered.
. YOU NEED TO ADD MORE GAMES FOR UK BASED PLAYERS

Now two big issues,
1) I had over 2000 euros in the account over the weekend and couldn't withdraw because no one works that day... So I lost half of my winnings which is my fault but reversing withdrawals should be blocked in my opinion.
2) I believe the withdrawal amount I received was an incorrect amount and it was off by a lot.

So would I recommend playing here? Yes if you like a small few games... But there are plenty of better casinos out there

ps; I am still waiting for my 50 euro deposit to be added to my account.
LUCKY 31 CASINO REPLIED ON MAY 30, 2021
Dear MVPZOLLOW,

Firstly, we would like to express our sincere gratitude for your feedback and the time you took to provide an in-depth analysis of your Lucky31 experience!

Congratulations on your winnings! We are happy to hear that your withdrawal was approved in a timely manner and you were able to enjoy your winnings!

We also thank you for helping us establish the issue with the games in question, in order for us to keep our gaming library up to date.

We are very sorry to hear that you have had deposit issues while playing with us. Unfortunately, occasionally there can be delays with deposits which is usually caused by network traffic or banking delays.

With that said, we assure you that our Technical department is constantly working hard on improving our Deposit Methods and your feedback on the matter is much appreciated!

We tested the Fullscreen issue you reported on several of our providers' games, and were unfortunately unable to duplicate the error you reported. We will be thankful if you share with us a bit more information on our support email in order for us to be able to resolve the issue and further improve your gaming experience!

The same sadly goes for the issue with games crashing- we were unable to duplicate or establish the issue you reported.

We advise you to make sure you are using the latest version of your Browser and periodically clear Cache and Cookies, which usually tremendously improves our players' gaming experience.

We are very sorry to hear that you have not been lucky using your accumulated Superpoints in our SuperStore. The store itself is not a static addition to our casino page- it is often being updated and reviewed by our team in order to ensure that the bonuses we provide are useful and entertaining to our players.

Our support agents are always willing to help and I am more than certain that in case you have any inquiry whatsoever or are in need of assistance, they will do nothing but their best to help you by providing their knowledge and experience.

As for Promotions and Free Bonuses- we have promotional offers on a daily, weekly and monthly basis, which you are more than welcome to check on the Promotions page on our website. Additionally, we strive to provide interesting promotions via e-mail on a regular basis and we recommend that you check the promotional emails we send you frequently in order to make sure you do not miss any offer we have for you!

The same goes for our game library- we strive and are constantly working on making further additions to our library and providing the best possible gaming experience for our players. Any additions of new providers and games is announced precisely via our email send-outs.

As for the withdrawal delays during weekends you reported- kindly note, that most banking institutions are not operating during weekends, which, therefore, inevitably leads to the transactions being postponed for the next few working days. With that said, requesting a bank transfer withdrawal, for example, takes 3-5 working days to arrive, and up to 3 working days to be approved (usually much faster, which we are happy to hear was the case with your withdrawal which you mentioned in the beginning of your review). We are sad to hear that you lost a part of your winnings after cancelling your withdrawal. The option is in place, in case players change their mind about requesting a payment and you are more than welcome to not make use of it. We are certain that your withdrawal will be approved in a timely manner and the funds will be sent your way.

We will be happy to help you out in regards to the particular case, where you mentioned an incorrect withdrawal amount to help you resolve the issue, as unfortunately we are unable to establish any error on our end.

The same goes for your delayed deposit, which we hope you have received by now!

Once again, we thank you for the time and effort you put into your review!

We appreciate your feedback and will undoubtedly use it in order to further improve your casino experience!

We will be incredibly happy to have you at our casino in the future!

With Sincere Appreciation,
Roland
Lucky31 Team
Unknown201 1 review
Reviewed on May 8, 2021

DISLIKED

UK players beware. Customer support will adamantly tell you you're allowed to register despite me telling them their own terms of use (paragraph 2.1.9) stating players from the UK are not allowed to register. The reason for this you can probably work out for yourself.
LUCKY 31 CASINO REPLIED ON MAY 10, 2021
Dear UNKNOWN201,
We appreciate your time for sharing your experience with us.

Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below.

Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement.

*Referring to Paragraph 1.6 - Terms of Use*
1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C.

Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions.
1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page.

Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand.
2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc.

Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above.
Taking the correct measures and enforcing the Casino rules.

We wish you the very best in the future.

Best regards,
Lucky31 Team
KennyK 1 review
United Kingdom
Reviewed on April 6, 2021

DISLIKED

Does not hold a UKGC license and does not seem to know what one is! All they do is refer to their Master Gaming License CEG-IP / 2014-0112 license which is not a valid license for UK customers! They cannot legally accept customers from the UK without a UKGC license and are breaking the law by allowing customers from the UK to register! Let alone deposit! Complete scam of a company! I have reported them to UKGC and hopefully heavy fines and real restrictions will be headed their way!
LUCKY 31 CASINO REPLIED ON APRIL 8, 2021
Dear KENNYK,
We appreciate your time for sharing your experience with us.

Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below.

Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement.

*Referring to Paragraph 1.6 - Terms of Use*
1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C.

Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions.
1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page.

Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand.
2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc.

Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above.
Taking the correct measures and enforcing the Casino rules.

We wish you the very best in the future.

Best regards,
Lucky31 Team

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