- 0-24 withdrawal timeframe
- Mobile-friendly design
- Live chat
- AskGamblers Certificate of Trust
- Few withdrawal methods
- Limited live chat hours 10:00 am - 00:00
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Lucky 31 Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.
Restricted Countries
Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.
Security and Fairness
Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.
All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.
- E-Wallets 1-5 days
- Bank Transfers 3-7 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist Slot, Rhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.
The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.
Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.
Live Games
One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.
Support
One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.
Complaints
Read the complaints other players have left for Lucky 31 Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
As I have to use 150 characters I'm trying to think of something positive to say about this shambles, but unfortunately I'm struggling. I suppose a positive is that customer service answer quickly.
Stay as far away from this casino as possible, whatever you do don't let them have a sniff of your email address as you will be harassed like you have never known.
The site allowed me to sign up even though I'm from the UK and UK customers are not accepted. So I ended up self excluding and still I'm receiving 20/30 emails a day, I've contacted chat twice and both times I've received the same message, "we've forwarded your request to the relevant department".
Yet still the emails come, I've received 2 in the time it's took to write this review.
I've reported them to the UKGC but they can do nothing as the casino doesn't have a UK license.
Please please please don't use this casino, there's plenty more out there. Give them your email address at your peril.
Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
Now lets move on to some bad, and trust me there is plenty. SAM if you see this please implement changes.
. When you deposit it is completely random as to when the deposit will be added to your account, I deposited 50 x2 now and each time I have had to wait 30 minutes or hours for it to arrive.
. When you first launch a game, if you click fullscreen while the game is still loading the game won't load at all.
. When playing a slot, after about 100spins the site becomes really unstable and the game keeps crashing. it will pop up with there has been a technical problem please reload the game or contact support.
. I get logged out randomly while playing at the casino which is highly frustrating!
. Another bad thing is that the superpoints are worthless I spent over 80,000 super points yesterday and won less the £2 altogether.
. Superpoints free spins value are 10p a spin which is just pointless on top of that any winnings from superpoints have a massive wager on
. The live chat agents need to move away from automated responses and try to be a bit more helpful.
. I mentioned this in an earlier review and I have to mention it again. The promotions and free bonuses are non-existent on this site... I mean there is nothing to make we want to keep coming back, if it wasn't for sam trying his/her best to help after the last review I wouldn't have bothered.
. YOU NEED TO ADD MORE GAMES FOR UK BASED PLAYERS
Now two big issues,
1) I had over 2000 euros in the account over the weekend and couldn't withdraw because no one works that day... So I lost half of my winnings which is my fault but reversing withdrawals should be blocked in my opinion.
2) I believe the withdrawal amount I received was an incorrect amount and it was off by a lot.
So would I recommend playing here? Yes if you like a small few games... But there are plenty of better casinos out there
ps; I am still waiting for my 50 euro deposit to be added to my account.
Dear MVPZOLLOW, Firstly, we would like to express our sincere gratitude for your feedback and the time you took to provide an in-depth analysis of your Lucky31 experience! Congratulations on your winnings! We are happy to hear that your withdrawal was approved in a timely manner and you were able to enjoy your winnings! We also thank you for helping us establish the issue with the games in question, in order for us to keep our gaming library up to date. We are very sorry to hear that you have had deposit issues while playing with us. Unfortunately, occasionally there can be delays with deposits which is usually caused by network traffic or banking delays. With that said, we assure you that our Technical department is constantly working hard on improving our Deposit Methods and your feedback on the matter is much appreciated! We tested the Fullscreen issue you reported on several of our providers' games, and were unfortunately unable to duplicate the error you reported. We will be thankful if you share with us a bit more information on our support email in order for us to be able to resolve the issue and further improve your gaming experience! The same sadly goes for the issue with games crashing- we were unable to duplicate or establish the issue you reported. We advise you to make sure you are using the latest version of your Browser and periodically clear Cache and Cookies, which usually tremendously improves our players' gaming experience. We are very sorry to hear that you have not been lucky using your accumulated Superpoints in our SuperStore. The store itself is not a static addition to our casino page- it is often being updated and reviewed by our team in order to ensure that the bonuses we provide are useful and entertaining to our players. Our support agents are always willing to help and I am more than certain that in case you have any inquiry whatsoever or are in need of assistance, they will do nothing but their best to help you by providing their knowledge and experience. As for Promotions and Free Bonuses- we have promotional offers on a daily, weekly and monthly basis, which you are more than welcome to check on the Promotions page on our website. Additionally, we strive to provide interesting promotions via e-mail on a regular basis and we recommend that you check the promotional emails we send you frequently in order to make sure you do not miss any offer we have for you! The same goes for our game library- we strive and are constantly working on making further additions to our library and providing the best possible gaming experience for our players. Any additions of new providers and games is announced precisely via our email send-outs. As for the withdrawal delays during weekends you reported- kindly note, that most banking institutions are not operating during weekends, which, therefore, inevitably leads to the transactions being postponed for the next few working days. With that said, requesting a bank transfer withdrawal, for example, takes 3-5 working days to arrive, and up to 3 working days to be approved (usually much faster, which we are happy to hear was the case with your withdrawal which you mentioned in the beginning of your review). We are sad to hear that you lost a part of your winnings after cancelling your withdrawal. The option is in place, in case players change their mind about requesting a payment and you are more than welcome to not make use of it. We are certain that your withdrawal will be approved in a timely manner and the funds will be sent your way. We will be happy to help you out in regards to the particular case, where you mentioned an incorrect withdrawal amount to help you resolve the issue, as unfortunately we are unable to establish any error on our end. The same goes for your delayed deposit, which we hope you have received by now! Once again, we thank you for the time and effort you put into your review! We appreciate your feedback and will undoubtedly use it in order to further improve your casino experience! We will be incredibly happy to have you at our casino in the future! With Sincere Appreciation, Roland Lucky31 Team
UK players beware. Customer support will adamantly tell you you're allowed to register despite me telling them their own terms of use (paragraph 2.1.9) stating players from the UK are not allowed to register. The reason for this you can probably work out for yourself.
Dear UNKNOWN201, We appreciate your time for sharing your experience with us. Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below. Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement. *Referring to Paragraph 1.6 - Terms of Use* 1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C. Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions. 1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page. Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand. 2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc. Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above. Taking the correct measures and enforcing the Casino rules. We wish you the very best in the future. Best regards, Lucky31 Team
Does not hold a UKGC license and does not seem to know what one is! All they do is refer to their Master Gaming License CEG-IP / 2014-0112 license which is not a valid license for UK customers! They cannot legally accept customers from the UK without a UKGC license and are breaking the law by allowing customers from the UK to register! Let alone deposit! Complete scam of a company! I have reported them to UKGC and hopefully heavy fines and real restrictions will be headed their way!
Dear KENNYK, We appreciate your time for sharing your experience with us. Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below. Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement. *Referring to Paragraph 1.6 - Terms of Use* 1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C. Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions. 1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page. Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand. 2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc. Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above. Taking the correct measures and enforcing the Casino rules. We wish you the very best in the future. Best regards, Lucky31 Team
The casino accepts UK players despite not being licensed in the UK. This is in direct conflict with UK gambling commission guidelines. Customer service typically reply with pre written template responses.
The casino is not able to accept deposits from UK players despite accepting them without the required UKGC license. Despite repeated attempts and multiple discussions with support the casino is unable to accept deposits.
There is also a very limited number of slot games available to UK players, if you can manage to make a deposit. Good luck with that!
Dear Vinny47, We appreciate your time for sharing your experience with us. I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations. Furthermore, I would be happy to look into your case personally, to understand what was the reason, you could not place your deposit with us. Kindly send an email to our support - [email protected] with the subject of "AskGamblers/Sam". I take the opportunity to remind you, we currently have over 600 Slot Games and dozens of Live Games available at your location. Thank you once again for your feedback, as we're in constant improvement, obviously YOUR experience matters and make us improve where it's necessary. Looking forward to hearing from you very soon. We wish you the best in the future & be safe. Regards, Sam Lucky31 Team
Hello, very good casino especially for live roulette. can't say more because I only play roulette live..
and I never play bonus...
I have requested 2 withdrawal of 500 and 1000 euro.. 11/12/2019 was approved after 24hrs. I am waiting for my 500euro withdrawal to appear in my bank account. It has been 3 days now so hopefully, I will receive it this coming Tuesday for a 5 days wait.. and yesterday I requested 1000euro was approved just today so I will wait starting Monday to Friday next week..
When I receive all of my withdrawal to the exact time said then I will continue playing here..
Just for the bank transfer I hope it will be faster than 3-5 days to receive the money.. or maybe because its the first time and next time will be faster?
I just hope that deposit is possible while waiting for the withdrawal to be approved so I can just continue playing in this casino while waiting for it instead of playing to sister company but it's ok since its the same owner.
Dear Ryan08, Thanks for sharing your experience with us! Firstly we would like to congratulate you on your winnings! We are very pleased that our Live Games met your expectations. We did take a note of your feedback regarding the Bank Transfer Withdrawal and those were accordingly addressed to the responsible department. Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support. Hopefully, soon you will be able to locate your withdrawal in your bank account & try your luck once again on Lucky31. The Lucky31 Team remains at your disposal, in case you have any further question, don't hesitate to contact our Customer Support Agents. Meanwhile, I wish you a lovely festive period. Best Regards, Sam Lucky31 Team
Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.
Dear Crawfall, I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations. I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose. We are very proud and grateful for the business we offer and the joy shared with our players. We wish you the best in the future. Regards, Lucky31 Team
Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.
Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.
I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.
Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.
The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.
I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.
Dear Fiekie247, Thanks for sharing your experience with us! Welcome to Lucky31! We are very pleased that you finally had an opportunity to try Casino out & fairly we met your expectations. We did take a note of your feedback and those were addressed to the responsible department. Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support. Hopefully, soon you will be able to proceed with your withdrawal. The Lucky31 Team remains at your disposal & Welcome! Best Regards, Sam Lucky31 Team
+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.
I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)
If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.
-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)
Dear Joonasmajo, Thanks for sharing your experience with us & choosing Lucky31 as your Casino. Firstly, congratulations on your winnings! I would be very pleased to look into your Withdrawal, kindly send an email to our Support ([email protected]) - addressing it to Sam & I will look into your transactions and keep you posted along the way. Regarding the other Operators such as BTG, I would be more than happy to share this feedback with our Marketing Team, which works around the clock to bring the best options available in the Market. The Withdrawal timing is something which we understand and I can tell you in first hand, improvements towards this matter are being carried on. Hopefully, very soon, everybody will enjoy and be even more pleased with their timing. Meanwhile, I wish you a lovely weekend. Best Regards, Sam Lucky31 Team
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Most up to date review.
Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
- I am still get a lot of technical errors when loading slots or playing them. they replied to my previous review saying the replicated the issue and did not detect it however I am constantly running into stability issues !
- I had deposit issues on this website for over a month !!! issues being that it would say transaction declined and/or card limit reached. However I would have a new card verified and it was suppose to work. Live chat were no help in this matter
- Another massive issue. The depositing in this site is shocking one deposit might come through instantly, another might take a day to be added and most common of all transaction declined.
Would I recommend this casino. YES, why ? Well number one reason I received my withdrawal within one day of asking for it. The website looks clean with the red and white tone. However send me a nice bonus to make me want to come back as I will say they are plenty of other casinos out there.
PS live chat agents are great !
- Now I know casinos don't have to give out bonuses and so on but I haven't received a single bonus since I've played on this site, and I have wagered thousands ! If I ask live chat if I am eligible they say keep any eye out on your emails almost false promising a bonus.
- Their promotions are terrible ! They don't ever update them and the ones they do have are no good ! They have a promotion called reel of fortune and I didn't receive anything for that and by the way that has been on their site for about 3or4 months.