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Lucky 31 Casino

VERYGOOD 8.06
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Lucky 31 Casino Review

  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat
  • AskGamblers Certificate of Trust
  • Few withdrawal methods
  • Limited live chat hours 10:00 am - 00:00
General info & Latest Promos
Website http://www.lucky31.com
Established 2012
Owner MTM Corp. Casinos
Casino Promotion Lucky 31 Casino: 131% up to €131

Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.

Restricted Countries

Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.

Virtual Games

Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist SlotRhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.

The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.

Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.

Live Games

One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.

Support

One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.

Security and Fairness

Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.

All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [8]
      • New South Wales
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
    • Bangladesh
    • Bosnia and Herzegovina
    • Cambodia
    • China
    • Hong Kong
    • Italy
    • Latvia
    • Malaysia
    • Mauritius
    • Montenegro
    • Netherlands
    • Netherlands Antilles
    • North Korea
    • Sweden
    • Thailand
    • Turkey
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
    • Vietnam
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

Lucky 31 Casino Reviews by Players

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Write a review
Crawfall 17 reviews
Spain
Message
Reviewed on August 6. 2019

DISLIKED

Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.
LUCKY 31 CASINO REPLIED ON AUGUST 12. 2019
Dear Crawfall,

I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations.

I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose.

We are very proud and grateful for the business we offer and the joy shared with our players.
We wish you the best in the future.

Regards,
Lucky31 Team


Fiekie247 524 reviews
South Africa
Message
Reviewed on July 19. 2019

LIKED

Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.

Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.

I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.

Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.

The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.

I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.
LUCKY 31 CASINO REPLIED ON AUGUST 12. 2019
Dear Fiekie247,
Thanks for sharing your experience with us!

Welcome to Lucky31!

We are very pleased that you finally had an opportunity to try Casino out & fairly we met your expectations.
We did take a note of your feedback and those were addressed to the responsible department.

Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support.

Hopefully, soon you will be able to proceed with your withdrawal.
The Lucky31 Team remains at your disposal & Welcome!

Best Regards,
Sam
Lucky31 Team
Joonasmajo 1 review
Reviewed on July 11. 2019

LIKED

+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.

I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)

If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.

DISLIKED

-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)
LUCKY 31 CASINO REPLIED ON JULY 14. 2019
Dear Joonasmajo,
Thanks for sharing your experience with us & choosing Lucky31 as your Casino.

Firstly, congratulations on your winnings!
I would be very pleased to look into your Withdrawal, kindly send an email to our Support (support@lucky31.com) - addressing it to Sam & I will look into your transactions and keep you posted along the way.

Regarding the other Operators such as BTG, I would be more than happy to share this feedback with our Marketing Team, which works around the clock to bring the best options available in the Market.

The Withdrawal timing is something which we understand and I can tell you in first hand, improvements towards this matter are being carried on. Hopefully, very soon, everybody will enjoy and be even more pleased with their timing.

Meanwhile, I wish you a lovely weekend.

Best Regards,
Sam
Lucky31 Team

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