Players from your country not accepted 
Average Complaint Response Time: 1 day
- 0-24 withdrawal timeframe
- Mobile-friendly design
- Live chat
- AskGamblers Certificate of Trust
- Few withdrawal methods
- Limited live chat hours 10:00 am - 00:00
| Website | http://www.lucky31.com |
|---|---|
| Established | 2012 |
| Owner | MTM Corp. Casinos |
| Casino Promotion | Lucky 31 Casino: 100% up to €100 |
Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.
Restricted Countries
Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.
Virtual Games
Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist Slot, Rhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.
The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.
Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.
Live Games
One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.
Support
One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.
Security and Fairness
Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.
All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.
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Firstly, we would like to express our sincere gratitude for your feedback and the time you took to provide an in-depth analysis of your Lucky31 experience!
Congratulations on your winnings! We are happy to hear that your withdrawal was approved in a timely manner and you were able to enjoy your winnings!
We also thank you for helping us establish the issue with the games in question, in order for us to keep our gaming library up to date.
We are very sorry to hear that you have had deposit issues while playing with us. Unfortunately, occasionally there can be delays with deposits which is usually caused by network traffic or banking delays.
With that said, we assure you that our Technical department is constantly working hard on improving our Deposit Methods and your feedback on the matter is much appreciated!
We tested the Fullscreen issue you reported on several of our providers' games, and were unfortunately unable to duplicate the error you reported. We will be thankful if you share with us a bit more information on our support email in order for us to be able to resolve the issue and further improve your gaming experience!
The same sadly goes for the issue with games crashing- we were unable to duplicate or establish the issue you reported.
We advise you to make sure you are using the latest version of your Browser and periodically clear Cache and Cookies, which usually tremendously improves our players' gaming experience.
We are very sorry to hear that you have not been lucky using your accumulated Superpoints in our SuperStore. The store itself is not a static addition to our casino page- it is often being updated and reviewed by our team in order to ensure that the bonuses we provide are useful and entertaining to our players.
Our support agents are always willing to help and I am more than certain that in case you have any inquiry whatsoever or are in need of assistance, they will do nothing but their best to help you by providing their knowledge and experience.
As for Promotions and Free Bonuses- we have promotional offers on a daily, weekly and monthly basis, which you are more than welcome to check on the Promotions page on our website. Additionally, we strive to provide interesting promotions via e-mail on a regular basis and we recommend that you check the promotional emails we send you frequently in order to make sure you do not miss any offer we have for you!
The same goes for our game library- we strive and are constantly working on making further additions to our library and providing the best possible gaming experience for our players. Any additions of new providers and games is announced precisely via our email send-outs.
As for the withdrawal delays during weekends you reported- kindly note, that most banking institutions are not operating during weekends, which, therefore, inevitably leads to the transactions being postponed for the next few working days. With that said, requesting a bank transfer withdrawal, for example, takes 3-5 working days to arrive, and up to 3 working days to be approved (usually much faster, which we are happy to hear was the case with your withdrawal which you mentioned in the beginning of your review). We are sad to hear that you lost a part of your winnings after cancelling your withdrawal. The option is in place, in case players change their mind about requesting a payment and you are more than welcome to not make use of it. We are certain that your withdrawal will be approved in a timely manner and the funds will be sent your way.
We will be happy to help you out in regards to the particular case, where you mentioned an incorrect withdrawal amount to help you resolve the issue, as unfortunately we are unable to establish any error on our end.
The same goes for your delayed deposit, which we hope you have received by now!
Once again, we thank you for the time and effort you put into your review!
We appreciate your feedback and will undoubtedly use it in order to further improve your casino experience!
We will be incredibly happy to have you at our casino in the future!
With Sincere Appreciation,
Roland
Lucky31 Team