Lucky 31 Casino

7
CasinoRank
5.6
Classificação do jogador 26 revisões
Tempo de Resposta 1 dia média
Avaliamos e classificamos cassinos online objetivamente graças ao CasinoRank, construído ao longo de uma década de experiência trabalhando com cassinos e jogadores. Saiba a verdade. E então, jogue.
O que gostamos
  • Grande variedade de caça-níqueis online
  • Jogos de vídeo bingo e vídeo poker
  • Fácill de utilizar pelo celular
  • Suporte via chat online
  • T&Cs em português
O que não gostamos
  • Poucos métodos de retirada
  • Bônus indisponíveis para brasileiros
  • Geral
  • Pagamentos
  • Jogos
  • Suporte ao cliente
  • Jogo responsável

Idiomas

Inglês, Finlandês, Alemão, Português, Francês

Estabelecido

2012

Licenças

Curacao

Programa de afiliados

Proprietário

MTM Corp. Casinos

Tipo de cassino

Jogo Instantâneo, Celular, Crypto Casino

Métodos de depósito

AstroPay Card, Bitcoin, Ethereum, Litecoin, MasterCard, Neteller, Skrill, Paysafe Card, Boleto, EcoPayz, Neosurf, MuchBetter, TRON

Moedas

Euro, Libra esterlina, Dólar americano, Bitcoin

Métodos de retirada

Neteller, Skrill, Bitcoin

Prazos de retirada

Carteiras eletrônicas: 0 a 24 horas
Transferências bancárias: 3 a 10 dias
Cheques: Nao fornecido
Pagamento com cartão: Nao fornecido
Período pendente: 24 horas

Limite de retirada

EUR 2.000 por dia, EUR 5.000 por semana, EUR 20.000 por mês

Software

Games Global, NetEnt, Betsoft, Visionary iGaming, Yggdrasil Gaming, Pragmatic Play, Endorphina, Evolution Gaming, Playson, Quickspin, Relax Gaming, Spinomenal, iSoftBet, Genii, Booongo Gaming, Amusnet, Hacksaw Gaming, Nolimit City, Red Rake Gaming, Authentic Gaming, BGAMING, EvoPlay, Mancala Gaming, Push Gaming, Swintt, SYNOT Games, World Match, Casino Technology, Fantasma Games, Habanero, Kalamba Games, Mascot Gaming, Northern Lights Gaming, OneTouch Games, Revolver Gaming, Spinmatic Entertainment, Stakelogic, Wazdan, Thunderkick

RTP

Nao definido

Bate-papo ao vivo

Contato

Suporte E-mail: [email protected]

Ferramenta de limite de depósito

Ferramenta de limite de aposta

Ferramenta de limite de perda

Ferramenta de limite de tempo/sessão

Ferramenta de autoexclusão

Ferramenta de pausa/intervalo

Ferramenta de reality check

Teste de autoavaliação

Bloqueio de retirada

Participação em programa de autoexclusão

Não

Lucky 31 Casino é um dos cassinos online com maior variedade de jogos e que consegue atender os mais diversos gostos dos jogadores. O site do cassino tem títulos desenvolvidos por grandes fornecedoras do setor, como Microgaming e Betsoft. A plataforma está disponível em vários idiomas, incluindo o português, e pode ser acessada tanto pelo computador quanto celular. O cassino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Os jogadores de alguns países não podem fazer cadastro no site do Lucky 31 Casino e tão pouco apostar valendo dinheiro de verdade. A lista de países e territórios restritos pode ser consultada em "mais detalhes do cassino". 

Jogos online

O Lucky 31 Casino tem uma vasta coleção de jogos que satisfazem os jogadores mais exigentes. O portfólio tem diversos títulos conhecidos, como caça-níqueis online de vídeo de fornecedoras como Pragmatic Play, Play'n GO, Relax Gaming, Yggdrasil, NetEnt, QuickSpin e muitas outras. Os jogos caça-níqueis podem ser encontrados nas categorias Novo, Slots Vídeo, Jackpot, Megaways, Daily Drops&Wins ou na página principal do site. 

Além disso, é possível selecionar os jogos por fornecedora ou localizá-los por título, utilizando para tanto a ferramenta de busca. Entre os jogos de destaque estão: caça-níquel Sweet Bonanza, caça-níquel Aloha King Elvis, caça-níquel Book of Dead e o caça-níquel Fire Strike 2

Com mais de 10 estilos diferentes dentro do site, os jogos blackjack e roleta são os mais procurados. O cassino ainda conta com video poker, vídeo bingo, Bacará, Blackjack e Roulette. Quando o assunto é variedade de jogos, o site consegue atender muito bem os jogadores.  

Cassino ao vivo

O cassino ao vivo é um diferencial em Lucky 31 Casino. Nessa seção, os jogadores podem desfrutar de jogos de mesa bastante realísticos e com crupiês reais. Todos os jogos são tratados de forma profissional, utilizando de regras rígidas mas que são úteis para o bom funcionamento do site. O cassino ao vivo tem como destaque as roletas que são transmitidas em cassinos em Dublin e Irlanda.

Cassino para celular

Para os jogadores que gostam de utilizar dispositivos móveis para jogar, o Lucky 31 Casino pode ser acessado por celular, uma vez que o site funciona na maioria dos smartphones e tablets, seja iOS ou Android. Não é preciso fazer o download de nenhum aplicativo específico, visto que o jogador pode acessar a plataforma utilizando um navegador móvel compatível.

Além de poder acessar os mais populares jogos de cassino por celular, o site mobile disponibiliza todos os demais serviços oferecidos na versão web, incluíndo abertura de conta e depósito. 

Suporte

O Lucky 31 Casino atende sempre procura atender muito bem seus clientes e, por isso, disponibiliza uma equipe de atendimento bastante profissional e atenciosa. A maneira mais fácil e rápida de entrar em contato com ela é por meio do suporte via chat online, que funciona 24 horas, todos os dias da semana. 

Ainda é possível consultar a página FAQ, com respostas para perguntas frequentes, ou ainda enviar um e-mail diretamente para a central de atendimento.

Imparcialidade e segurança

O cassino leva muito a sério a questão da segurança e, por isso, faz uso de criptografia SSL. Isso garante que informações confidenciais e financeiras sejam sempre protegidas antes de serem transmitidas via internet. 

Além disso, o cassino faz uso de gerador de números aleatórios para que os resultados sejam sempre justos e imparciais. 

Jogo responsável

Por apoiar a prática de jogo responsável, o cassino só permite cadastro no site para pessoas com 18 anos ou mais e disponibiliza ferramentas de controle. Tais ferramentas permitem definir limites diários, semanais e mensais de depósito, período de pausa e autoexclusão. 

O site ainda disponibiliza links de acesso rápido a instituições e organizações especializadas caso o jogador tenha dúvidas com relação à prática de jogo responsável.

Avaliações de jogador

5.6
26 revisões
Organizar por
Data
Relevância
Classificação do jogador
Crawfall
6 de agosto de 2019
1

Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.

Mensagem
Lucky 31 Casino
12 de agosto de 2019

Dear Crawfall,

I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations.

I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose.

We are very proud and grateful for the business we offer and the joy shared with our players.
We wish you the best in the future.

Regards,
Lucky31 Team


Fiekie247
19 de julho de 2019
7

Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.

Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.

I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.

Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.

The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.

I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.

Mensagem
Lucky 31 Casino
12 de agosto de 2019

Dear Fiekie247,
Thanks for sharing your experience with us!

Welcome to Lucky31!

We are very pleased that you finally had an opportunity to try Casino out & fairly we met your expectations.
We did take a note of your feedback and those were addressed to the responsible department.

Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support.

Hopefully, soon you will be able to proceed with your withdrawal.
The Lucky31 Team remains at your disposal & Welcome!

Best Regards,
Sam
Lucky31 Team

Joonasmajo
11 de julho de 2019
8

+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.

I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)

If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.

-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)

Lucky 31 Casino
14 de julho de 2019

Dear Joonasmajo,
Thanks for sharing your experience with us & choosing Lucky31 as your Casino.

Firstly, congratulations on your winnings!
I would be very pleased to look into your Withdrawal, kindly send an email to our Support ([email protected]) - addressing it to Sam & I will look into your transactions and keep you posted along the way.

Regarding the other Operators such as BTG, I would be more than happy to share this feedback with our Marketing Team, which works around the clock to bring the best options available in the Market.

The Withdrawal timing is something which we understand and I can tell you in first hand, improvements towards this matter are being carried on. Hopefully, very soon, everybody will enjoy and be even more pleased with their timing.

Meanwhile, I wish you a lovely weekend.

Best Regards,
Sam
Lucky31 Team

pekibar
31 de dezembro de 2018
1

Here write that accept players from Montenegro but it's not true!

Mensagem
bigo202
11 de setembro de 2017
5

Excellent table games and very fluid casino. It's the only good thing about this casino

There would be more players if there were more slot machines (quickspins, thunderkick, big time gaming or slot book of dead).
And payments are slow.

Mensagem
deshuayei
3 de julho de 2017
7

They just added live casino. Games play smoothly and work on phone.

At first, I didn’t think that they had a lot going on but now they have live casino and tournaments, which is awesome.

Good looking casino, easy to find stuff on the website, just added tournaments which is cool, didn’t have trouble when using my tablet.

Lots of different software providers, got bonus and spent it all on slots with free spins. I think the design reminds me of a classy smoke-filled casino. Haven’t had any issues so far, it was easy to sign up and I got my bonuses easily after reading terms and conditions

Mensagem
Lucky 31 Casino
6 de julho de 2017

Hi DESHUAYEI,

Thanks for this good review!

Indeed, we are now focusing on tournaments and cash races for our own players. This will be regular, you can count on it!

We are very happy you enjoyed our casino, and we wish you good luck for the future!

Kind regards,

The Lucky31 Team

Jossey
30 de junho de 2017
6

A very good casino, with its own specialties and great possibility to play. But with minus.

I don't like casino that impose me bonuses and other 'kindnesses' - this casino is full of bonuses, but these kind of bonuses is no good for me.

Mensagem
Lucky 31 Casino
30 de junho de 2017

Hi Jossey,

Thanks for your nice review!

We are happy to see you enjoyed our casino and our selection.
In July, we will host 2 different Missions:

Yggdrasil Summer Mission with 35 000€ to share!
Monthly Spin Mission, with 1000€ to share!
All prices will be credited as cash money!

Regarding the bonuses, did you know that you could deactivate them ?
If you don't want any bonuses, you just need to come and see us in the Live chat and ask us to delete the bonus option on your account.

You can also send an email to [email protected], our support team will be glad to help you.

We wish you a pleasant day,

Regards,

The Lucky31 Team

fb_10201434467899669
5 de abril de 2017
8

Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.

One very important factor than make players play and stay at a casino is the withdrawal time.
Except for one withdrawal, I've always received in 3 working days, one of them in less than 24h.
But this is the only step I see that could be improved. People don't want or like to wait more than 24h to receive the winnings.

This is why I give 8 stars.

Mensagem
Lucky 31 Casino
6 de abril de 2017

Hello Pedro,

Thanks for this positive review !

We understand that the withdrawal process is very important, and we are improving it day after day.

As you testified, we try to validate withdraw within 24 hours. Indeed, sometimes it can take a bit longer.

We take good note of your opinion, and we will forward this to the dedicated department.

In the meantime, we wish you a good journey on our casino !

Best regards,

The Lucky31 Team

bertrandospaventa
30 de janeiro de 2017
8

This is the best online casino I won $5,000 just had to send i.d and was paid with in 4 days Recommend!

Mensagem
Lucky 31 Casino
31 de janeiro de 2017

Dear BERTRANDOSPAVENTA,

We thank you for your positive review and rating and wish you to keep having the best time on Lucky31!

Best regards,
The Lucky31 Team

Raptordinos
26 de outubro de 2016
8

“Lucky 31” is one of the online casinos belonging to MTM Corporation and its sister casinos is Dublinbet, all they licensed in Curacao through Curacao eGaming.

All these casinos have been part of my favorites, and “Lucky 31” had been the only casino I had missed trying so far, what is a little ironic now I think since one of the main reasons why to play in these casinos isthe excellent bonuses they offer, and mainly, the terms and conditions of wagering that are well suited to my needs and preferences, and I say ironic because welcome bonus of 131% granted by this casino itis superior to all those offered by its sister casinos and even so I saved it for the last.

Well, I would say that live dealer games are the strength of this and all the casinos in this group as they have the highest number of suppliers for these games, among which they are Microgaming, Actual Gaming, Evolution Gaming, Visionary iGaming and Ezugi, reason I would say, without fear of contradiction, that “Lucky 31” and its sister casinos are the strongest casinos in this area because I haven’t known any other online casino that offers such a variety of live dealer platforms so far.

In addition, live games are not all what this casino offers, the previous policy of “variety” is also extended to slots and the rest virtual games as the collection of providers of gaming software is also quite considerable, and some main ones are NetEnt, Yggdrasil, Microgaming, Saucify, Betsoft, Play'n GO and NextGen.

My first experiences in these casinos have been quite nice and this casino was no exception, because after making a deposit of $40 I had available a total balance of $92.40 to play, amount I finally could raise to almost $200 after a couple of days but I left eventually drop to $115, value in which I finished with my wagering requirements what for me it is the command to stop playing and go to withdraw my winnings.

I sent my documents for verification one day after my deposit and within 24 hours these had already been approved, so I had no problem at the time of my cash out. In 7 days my money was transferred to my e-wallet, and although this term is somewhat long, I already knew this beforehand, so that practically every process passed smoothly to me.

- The uptime of servers where it is hosted the website of “Lucky 31” seems not to be the most optimal because sometimes I was redirected to the site of Casino Estrella and other times just 404 error appeared.
- I think the dead line to pay should be reduced to 1 or maybe 3 days if this casino wants to really start to compete against the best ones.

Mensagem
Lucky 31 Casino
27 de outubro de 2016

Dear Raptordinos,

Thank you for your review.

We are glad to read that you were satisfied with our site in general.

Here is some exclusive info - Together with totally new and slicker site design, we are currently working on the improvement of our payout processes which will considerably reduce the withdrawal waiting time in the coming weeks! :)

Regards,
The Lucky31 Team

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Lucky 31 Casino Reclamações

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  • resposta méd.

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  • vida útil méd. da reclamação

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  • valor médio

    205 USD