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Captain Cooks Casino

7.01
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Captain Cooks Casino Review

  • 24/7 support through live chat
  • Certified fair by eCogra
  • 2-hour withdrawal period for e-wallets
  • SSL-encrypted
  • Withdrawals subject to 48-hour pending period
  • Various country restrictions
Suggest an edit
General info & Latest Promos
Website http://www.captaincookscasino.eu
Established 2003
Owner Fresh Horizons Ltd.
Casino Promotion Captain Cooks Casino: 100 Chances to win the Jackpot for just £5

Captain Cook's Casino is one of great Microgaming Casinos. This exciting online casino, with a quaint seafaring theme, is part of the huge Casino Rewards Group. Like all casinos in the group, they are licensed in the jurisdiction of Kahnawake. Recent developments in US politics prevent them from offering games to American players.

Games

Because Captain Cook's Casino uses Microgaming software, they offer a wide variety of games. If you like slots, Captain Cook's Casino offers a growing selection that is already larger than most other platforms'. From the popular Thunderstruck to the relaxing world of Beach Life, there's plenty of video slots to choose from. A number of three-reel slots and British pub-style AWP games are also available.

If you like table games, Captain Cook's Casino will give you the thrill you're looking for. Players looking for blackjack or roulette will find several variants of these popular games, each with their own unique spin. In addition to these popular favorites, players can also select from numerous other card and dice games, as well as casino pokers.

Video poker lovers are certainly not neglected, either. Captain Cook's Casino offers a multitude of variants from traditional Jacks or Better and Deuces Wild to less common ones like Louisiana Bonus. Additionally, these are available in single-hand poker, multi-hand Power Poker, and multiplier-enhanced Level Up Poker.

Support

Captain Cook's Casino meets our high standards for customer service. They offer 24/7 support to all of their players through live chat. With live chat, players can easily get in touch with a representative. Captain Cook's Casino also has toll-free telephone numbers for a variety of countries, as well as an email address specifically designed for player issues and feedback.

Security and Fairness

Safety on the Internet is a serious issue. Captain Cook's Casino understands this. Any personal or financial information you send to Captain Cook's Casino is guarded with 128-bit SSL encryption, which prevents anyone from being able to see it in transit. Once it arrives at the Captain Cook's Casino server, it is protected with an industry standard firewall.

Captain Cook's Casino also ensures that their players are getting a fair game. They guarantee this with an eCogra Safe & Fair report, which anyone can read by clicking on the seal on the bottom of the site. The report is updated on a monthly basis and even states the previous month's payout percentages. This level of transparency leaves little doubt that their games are genuine.

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Casino details
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  • Restricted Countries

    • Afghanistan
    • Albania
    • Angola
    • Armenia
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
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    • Germany [16]
      • Baden-Württemberg
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    • United Kingdom
    • United States [55]
      • Alabama
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      • Colorado
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      • West Virginia
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    • Western Sahara
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Canada Toll Free Telephone: 1 866 312 7466

    Denmark Toll Free Telephone: +8088 4574

    Germany Toll Free Telephone: 0800 182 0567

    Italy Toll Free Telephone: 800 871 068

    Other Countries Toll Free Telephone: 1 888 942 7466

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Captain Cooks Casino Reviews by Players

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Afi4wins 1916 reviews
Malaysia
Message
Reviewed on February 13, 2021

LIKED

Yesterday, 13th February 2021, I signed up at Captain Cooks Casino, intending to deposit $5 to claim the 100 free spins on Microgaming's game, Mega Vault Millionaire, as per their promotional email received in my mailbox. After successful registration, I tried to deposit $5 via my Neteller account (Skrill was not available), but the minimum deposit amount was $10 instead, so an extra $5 simply flew away with the cuckoo bird, all for nothing.

If that wasn't bad enough, I didn't even get that promotional 100 free spins! When I checked with the casino's Live Chat host, they showed me a different account number, an account that I had created so long ago that I can't even recall when that was done. So, I wasn't eligible for that free spins promotion, and what I got for my $10 deposit was a $1 bonus instead. Simply ridiculous! I then told the host that I don't want that $1 bonus money and asked if I could get a refund instead. Nope, not possible at all! Like it or not, I was forced to play off my deposit and bonus money, get my balance up to $50, then make a withdrawal, subject to completing the wagering requirement of course. That sucks!

What upset me, even more, was why the heck couldn't the casino system block me from registering a new account if their record shows that I already had an old account (probably created more than 10 years ago)? That would have saved my $10, and also prevented me from duplicating my account. Anyhow, as upset as I was at that moment in time, I then asked the host if I could close both the accounts once I have zeroed off my balance, and he said yes, he could do that for me. That gave me slight relief, but still very upset.

Microgaming was once a favourite provider of mine, but ever since all their games had been converted into HTML5 versions, I have completely lost all interest in them, especially Supe It Up and Isis, my former top two favourite games. Why? Simply because I no longer can pick how many lines I want to play! Forcing me to play with all fixed lines per spin is not my kind of gaming. Nonetheless, I decided to play on Book Of Oz game, which plays with a starting bet of only $0.10 per spin, but I also tried out a newer game, The Bounty, which turned out to be one horrible hungry game indeed! One bad event to another bad event for me!

I finally lost all my credits, as expected, and I then got in touch with the Live Chat host once again. Why? To close off my account of course! In fact, I told the host to close off both the old and new accounts and including every other old account that I may still have with Casino Rewards. Thankfully, the host managed to do that for me, so it was goodbye to all Casino Rewards casinos, for good!

DISLIKED

Better to ask me what I like instead, because I dislike almost everything about Casino Rewards and its casinos! Their registering system sucks, their automatic $1 bonus also sucks, and my two top favourite games no longer interest me at all nowadays.
delislep01 14 reviews
Canada
Message
Reviewed on August 26, 2020

LIKED

Casino rewards is a great loyalty program and Casino Captain Cooks is part of that group and I love all their casinos, fair, honest. Won multiple times, superb support and chat.

DISLIKED

The interface is a little old, and they do not have a huge selections of games like other casinos. The cashout time is a little long (3-8 days depending on the cashout method), but these guys are really honest so have no fear if you win. Win big. You will get your money on time and with no gimmicks.
WaroftheGods 31 reviews
Canada
Message
Reviewed on October 8, 2019

LIKED

I like the luck that seems to surround this casino for every game. Multiple big wins every month, Mega Moolah included, more then a few times I think. The Casino Rewards Group is the most trustworthy in the entire industry in my opinion.

DISLIKED

I dislike the fact that although Captain Cooks is it's own Casino, the only thing separating it from its sister casinos in the Casino rewards group, is the color of the lobby. I can only speak for the mobile versions but they are all the same except for their color scheme

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