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They closed the account because the winnings were greater than the deposited money. But beware! winnings in the table are recorded as withdrawal complied, and summed up with winnings. but the money was sent, I don't know where. That is, they claim that they have been blocked and will not be sent. So why is it complited in the summary and pinned as my sent winnings. Very interesting. I do not recommend. If anyone knows where this is going, I'd be grateful. I have screenshots of what happened before they blocked the account.

Dissatisfying Experience
I recently had a frustrating experience with this platform's verification process. Despite promptly submitting all required paperwork, the process took over 24 hours, and it became apparent that it was initiated only after winning a substantial amount.

The inconsistency in applying terms and conditions is a significant concern. It's disheartening that T&C issues surfaced conveniently after a win, while no problems were raised during previous losses. To add to the disappointment, an arbitrary forfeiture of £1000 occurred, leaving me deeply dissatisfied.

This inconsistency erodes trust, and it's disconcerting to witness a platform seemingly operating by its own rules. I cannot recommend this website and believe a reassessment of its eligibility in the UK market is warranted.

Signed up 3 days ago got the 100% match, the best part about this site compared to no other I know of the wagering starts as soon as you spin so I did 3.5k wagering complete and then hit my 2 biggest ever wins got my balance to 2k ended up withdrawing 1.3. Biggest game choice I've seen also, easy to navigate and the best part my withdrawal was submitted at 10am and accepted by 8pm and sent. Fantastic. Will be my go to choice as long as they offer bonus matches like other sites!

Nothing at all it's the ideal casino site, but I have to write 150 letters so I will keep typing! Still not enough so I will continue typing, and again and again and again

The verification process is a nightmare, sent all documents ask requested but because of an expired card they are now requesting pdf files of my bank statements to prove I deposited with the expired card even though bank statements don't show this information I feel very uncomfortable with this type of request.

Good choice of games including Greentube games and a few other providers

Verification process is a joke, sent documents and got verified and then went to deposit and got message saying not verified. Online chat very unprofessional and clueless. Chat mod called Rudolf self excluded me from all their sites when I simply asked to close one account. I never said I wanted to exclude , simply close due to poor verification process. Avoid this site , I’m currently escalating this to ecogra.

Site looks great Chat was helpful, understanding my concern.

As a Canadian I was able to sign up, deposit and claim free spins for a deposit bonus. So I tried to load some slots, from different providers and was restricted from all slots I tried. Contacted chat and was informed that although I am allowed to sign up and play... there are literally zero slots I am allowed to play. I never tried to load table games so not sure if I'm allowed to play those. I was able to put in for withdrawal despite never playing a penny. Sent in my verification docs, awaiting to return of my deposit.

Games are good although could do with a few new ones, the customer care is tip top, if you need help with anything they are quick to help. Verifying your account is simple and easy (not sure why anybody moans about this process for any casino tbh) had a couple of wins playing here

Hmm dislikes, not sure there's anything I can actually complain about to be fair, I mean there are a couple of slots I've tried to play that wont work says error may have been removed or something similar but it doesn't really matter to me ad I'll just choose a different one to play.

Site looked nice enough, but I didn't get far enough into it to comment further.

I'm all for casinos being vigilant and needing ID. But letting a player register with their full details, (confirming email) Then entering ALL their card details. (including cvv) - Make a deposit (£20) Giving no message as to whether it's been successful or not. And only THEN requesting FULL ID - Stinks.

It's draconian to the point of being a data protection issue and highly unprofessional. Not to asking for ID BEFORE card details are given, thus enabling the customer to choose to continue or not, speaks volumes on how a company sees its customers (and no doubt how it handles it's withdrawal process)

I've accounts with 60 to 70 Casinos and deposited and withdrawn 100's of times. Apart form now, only one other Casino has requested ID from the start, but this was before a deposit, so I did not continue.

I'm legit, I've provided ID dozens of times upon withdrawal. But I do not appreciate this companies approach to it's KYC and AML policies.

ASK FOR ID BEFORE A PLAYER GIVES OVER CARD DETAILS - simple - I feel I cannot trust this Casino for this approach.

The irony of this being a 'British' casino... and me being a Brit, isn't lost on me either!

Find a more user friendly casino.

Not much, 2 times I tried to sign up and encountered difficulties. Customer service fast and efficient.

Boring layout, lame name for a casino (makes you think about Brexit). Won't recommend or bother to play at this casino.

Joined this site about a week ago, deposited around £200 in total over a few days and one evening managed to turn £30 into £1,710!! I withdrew it all of course via Bank Transfer, I received a few emails from Customer Support firstly congratulating me on the win and the size of it, and secondly letting me know I needed to send in my ID Verification Documents, they spoke to me via live chat about what I had to send and that was sorted within 20mins.. Email the next day to let me know that my account was verified and the funds were on the way to my bank! Can't fault there customer service.. everyone has been a great help and willing to answer any questions! For this I believe they have one of the best customer service out there!!

I would say the only negative part is not having the option to use PayPal, very minor though!