Complaint #3 All British Casino

Winnings voided, deposit stolen, no explanation provided

By Dannyt

10 years ago

Message on forum

I was offered free spins which I won £12 off after completing all the wagering requirements. I went to withdraw but was told a minimum of £20 is to be withdrawn. I added £10 to make 22 then withdrew. Two days later I recieve a e-mail saying withdraw declined and my winning are voided. Now they won't even give me my added £10 back. This started as free spins and has ended with me loosing out on 22 quid Inc 10 of my own money. Discussing. I have e-mailed and live chatted but they are standing firm. What can I do

Disputed Casino All British Casino

Reason Bonus terms violation

Amount £10

Discussion

AskGamblers

• Support Team

10 years ago

@Dannyt,
Are you satisfied with casino response, can we close this complaint?
Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

All British Casino

• Representative

10 years ago

Hi Dannyt,

I have since been informed that you have since received your £10 deposit back, as a matter of goodwill.

However I would also like to explain why you could never withdraw the funds you won from the free spins you got upon registration. As per the terms and conditions, you didn't complete two of the points, these are:

2. Winnings from free spins is a bonus. The bonus must be wagered 35x before players can withdrawal winnings or transfer money to the live casino.

4. Registered players who have never deposited before activating Free Spins and want to withdraw winnings gained by these Free Spins need to withdrawal a minimum amount of £40.

Firstly, when you won your £12 from the free spins they were not wagered enough times to withdraw. Secondly, because you had never deposited prior to getting the free spins, the minimum amount you could withdraw from such winnings was £40. As you never reached that total, you couldn't withdraw.

Then you decided to deposited £10 cash to take your balance over £20, because our minimum withdrawal is £20. However If the funds already on the account had been unlocked and you were able to withdraw them, you still could not withdraw your £10 deposit. This is because as stated in our terms and conditions all deposits need to be wagered at least once as an anti money laundering deterrent. Please see below:
17. A player, who wouldn’t have placed any bets, cannot withdraw any money from the casino Account. A player always needs to have placed at least his deposit amount in bets before he or she is able to withdraw the money.

These T&C's were on the site and available for you to access prior to signing up and depositing.

However as I previously mentioned, as a show of goodwill you were credited your £10 deposit back on 14/10/15, so the funds would have cleared shortly afterwards.

I hope you understand the stance upon first contact, and appreciate the goodwill
l gesture that we have made.

AskGamblers

• Support Team

10 years ago

This case has been reopened upon the request of All British Casino and we would like to give it one more chance for a successful resolution.

AskGamblers

• Support Team

10 years ago

Dear @Dannyt,

Any update regarding your complaint? Thank you.

All British Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $467

Avg. Complaint Duration 9 days

Avg. Response Time 4 days

All British Casino Complaints

See all complaints for this casino

GAMSTOP issue

I am raising a formal complaint against All British Casino, operated by L&L Europe Ltd, for allowing me to gamble despite being registered with GamStop for over six months.

Between 3–5 November 2025, I deposited and lost over £700 through my All British Casino account. I have a longstanding GamStop self-exclusion in place, which should have automatically blocked me from registering, depositing, or playing on any UKGC-licensed casino, including All British Casino.

After realising what had happened, I contacted the casino’s live chat. I spoke first with Connor and then with Charlie, a supervisor.

The chat transcript shows that:

I confirmed I am already self-excluded through GamStop.

The supervisor confirmed my GamStop exclusion was showing as active, but only from “today”.

I explained my GamStop registration has been active for several months, and my details have not changed.

Despite this, I was told I would not receive a refund.

This is not acceptable. The Social Responsibility Code Provision 3.5.5 of the UK Gambling Commission’s licensing conditions clearly requires all UK operators to block gambling activity for any self-excluded individual registered with GamStop. The burden is on the operator, not the customer, to ensure the GamStop integration works correctly.

Because All British Casino allowed me to deposit and gamble while GamStop-registered, this appears to be a clear breach of their licence obligations. I am now left with significant financial and emotional harm as a result.

I am seeking a full refund of all deposits made while I should have been blocked from the site, as well as acknowledgment that their GamStop system failed.

I have already contacted the casino’s internal complaints department ([email protected]), but their initial responses have been dismissive, claiming that the exclusion only showed “today”.

For reference, my chat transcript from 05.11.2025 shows this discussion in full

Unresolved

£700