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Sloty Casino - Withdrawals pending after 1 week with fully verified account

RESOLVED
jamesdurrans93 United Kingdom
posted on March 7, 2018.

I won £6399.37 on 22nd Feb, fully verified my account with selfies and pics of documents. Submitted withdrawals on 26th, 27th and 28th but they're all still pending. Live chat have told me theres no time frame and management cant help either. Extremely frustrating as being kept completely in the dark.

posted on March 7, 2018.

Hi James,
Thank you for getting in touch.
I have been to speak to the relevant department and they have advised me that this delay was due to game play checks, as we were waiting to hear back from the game provider. I apologise about this!
Your first withdrawal will be paid out today, with the others also being paid out a day at a time this week.
Apologies again for the inconvenience and congrats on your win! :)

jamesdurrans93 United Kingdom
posted on March 8, 2018.

Thank you, first £1900 received. Not had an email yet today about the next withdrawal though.

Regards

James

posted on March 9, 2018.

Hi James,
I can see that you will have one withdrawal released today and the final one will be released tomorrow :)
Congrats on your win and have a great weekend!

AskGamblers
posted on March 13, 2018.

Dear @jamesdurrans93,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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