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Sloty Casino - Withdrawal still pending after 10 days

RESOLVED

Complaint Info

Disputed casino

Sloty Casino

Amount

£ 375

lizziels United Kingdom Message
Posted on June 6, 2018

I submitted a withdrawal of £375 on the 27th of May. I had received a £7.50 welcome bonus when I deposited and I played through the wagering requirements.

I read the T&Cs and only played on two different slots, never going anywhere near the maximum bet. I contacted them multiple times to ask what is going on and they said apologies and they would ask the security team to give me an update. Nothing so far.

I contacted them again two days ago and their response was:

At this time your account is on a random but increased security check. this meaning it will slow down your withdrawal at this time until the checks have been made. This does mean at this time also our customer support team do not have access to your account.

I submitted a separate withdrawal on the 30th of May of £650 which was processed within their 48 hour time and I've received those funds, so seems odd.

I get that they need to go through gameplay etc. when a bonus is used, but 10 days?

Any help would be appreciated.

Posted on June 6, 2018

Dear LIZZIELS,
Thank you for getting in touch with us.
I have been to speak to the payments department and they have informed me that your withdrawal has now been paid. I apologise about the delay with this - that was due to gameplay checks.
If you ever need any more assistance please do not hesitate to ask.
King regards and have a lovely day!

AskGamblers
Posted on June 6, 2018

Dear @lizziels,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

lizziels United Kingdom Message
Posted on June 7, 2018

Hi,

Thank you - got the confirmation email that it's been processed now. Appreciate the quick reply on here.

AskGamblers
Posted on June 8, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.