Complaint #15 Betcart Casino

Withdrawal not paid after more than 2 months

By melvin s.

8 years ago

Message on forum

hi! I am a betcart customer and I made a withdrawal request last July but until now I haven't been paid yet. I made a withdrawal of 8000aud but until now they haven't paid me. They keep on telling me that they are having difficulties with the said withdrawal. I did submit a copy of my passport and bank statement to verify my identity about 5-10 times now but still no payment has been made to me. I tried calling their +442038000845 number but it is always in voicemail. I do not know what to do anymore, I want to continue playing but if I couldn't get my money then it is useless. I did offer them to transfer it to my neteller account but they wouldn't answer me.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $8000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ttenrag_k

• New Zealand

8 years ago

hello askgamblers,

first of all, I would like to thank you for the help you have given me and I did received my money from betcart. thanks! problem solved.

AskGamblers

• Support Team

8 years ago

Dear @ttenrag_k,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

ttenrag_k

• New Zealand

8 years ago

I did received a sum of 5866.39 usd in my neteller account. Thanks! I wish the next withdrawal would be smoother.

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !