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Winward Casino - Unfair account closure and confiscation of winnings

RESOLVED
JustAAs Lithuania
posted on October 5, 2018.

Hello, I joined winwardcasino on 1st on October, this monday. I was playing a lot to be able to get good result on October race promotion. I was playing like 8hours a day, but today my account was blocked. At that point in my account was more than 1100eu. I contacted security team and the responce was:
Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Winward Casino account.

Your deposit has been refunded.


So I got my deposit back, it was 150eu, but no reasons why my account was blocked, why did I get back only my deposit while on my account was much more than 1000.

posted on October 8, 2018.

Hello,

Thank you for getting in touch with us.

Please note that we looked into it and found that your account has been permanently disabled by our Security team due to inconsistencies related to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that you had more than one account open on the website, our Security team had to close the accounts in question.

Thank you for your understanding in this matter.

Kind regards,
The Winward Team

AskGamblers
posted on October 8, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Winward Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.


Winward Casino complaints

  • 14 of 14 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 618 USD avg amount

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