Mark all as read

Settings

Notifications
Casino Complaints

Winnings void due to previous self exclusion with another casino


user_avatar badge
By mjb4000
10 years ago
Message on forum

ok so I contacted nox casino live chat and asked if I had any accounts with them that had been closed or excluded before I reg and open an account, I was told I do not and am free to join up and play, I always check this as I have had many accounts with different casinos, some of which I have closed or self excluded from.

so all good ,deposited £300 to play

got a good start from playing machines etc,didnt take any bonus. got my balance up to about a grand and started to lose so stopped playing at £700,00 and made a withdraw.

got the usual request for documents proof which I now keep on my pc for ease ) so sent them of and they where all approved with no problem

my withdraw was showing as going through with no problem,

logged on the next day 31/07/2015 and found my account to be blocked,contacted live help and was told that I has self excluded from one of there other casinos and in that case could not play at noxwin casino,so all my winnings would be taken and my deposit refunded (have not had that yet as its been only 2 days)

feel cheated as I made the point of contacting them in the first place to see if I would have any problem playing there.

please help me sort this out

many thanks

mark

Disputed Casino Noxwin Casino
Amount £700

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2

well just checked my bank and the £700.00 has been paid.

don't think it was due to this complaint as the money was credited Monday

so I will close this now

thanks.

User name loyalty-level-2

sorry I just noticed I made a mistake on the date I put on the original complaint

it should read ( I logged on the next day 31/07/2015 to find my account blocked)

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165