What's new
What's new

Sloty Casino - Stalling 11,630 SEK withdrawal for over a week

RESOLVED

Complaint Info

Disputed casino

Sloty Casino

Amount

kr 11630

Posted on January 7, 2018

Hi

I was lucky to win 11630 sek at Sloty casino, and made a withdrawal 2017-11-27 after all my documents for verification was approved. But since then i have contacted their support to know when i will get my payment? But they didnt know when. So now i ask you for help to solve this delayed payment for me.

Best wishes

Tommy

Posted on January 8, 2018

Hi Tommy,
Thank you for getting in touch.
I have been to check up on your withdrawal and can see that the reason it has not been processed yet is because you entered the incorrect details. Our payments department have just sent you an email explaining how to cancel this withdrawal and request a new one with the correct details.
If you need any further assistance please do not hesitate to ask.
Many thanks :)

AskGamblers
Posted on January 11, 2018

Dear @Blommen,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.