Complaint #14 Betcart Casino

Stalling payments for months

By supersoaker

8 years ago

Message on forum

Betcart is stalling my payments for almost 2 months now. The amount isn't even that big (sub €2000). I've been asked to verify myself in every possible way to which i complied. Yet, they keep saying they're having difficulties with their payment system. For over 2 months now. I'm not buying it. And neither is the rest of their customer base. There are a lot of reports of betcart not paying out. I need you to redeem your reputation, contact me and work towards a solution because this can't stalling can't keep on going.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

supersoaker

8 years ago

Both withdrawals reached my account. Thanks for the (suddenly possible) service. Complaint solved!

Regards

Betcart Casino

• Representative

8 years ago

Hello,

Please note that this has been processed, you should be able to see it shortly.

Please feel free to let me know when you do, and thank you for your patience, I'm glad to have been able to help you, please, in future, should you need to contact Betcart, feel free to address your query to me.

Best,

Natalie

Betcart Casino

• Representative

8 years ago

Hello there,

Absolutely, as you prefer.

I'm looking into this for you, please bear with me as will revert shortly.

I'll be here if you need further assistance in the meantime, you are welcome.

Best,

Natalie

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !