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Sloty Casino - Deposit not credited


Complaint Info

Disputed casino

Sloty Casino


€ 25

Posted on November 5, 2017

I did deposit 02.11.2017 to the www.sloty.com. Amount was 25€ and it didnt came to my play account but it went away from my bank. so i contact with chat support and told them my story and everything. I even send them printscreen proof of my payment. so it must be okay? they should add it manually, right? im waiting almost 24h they "answer" of this issue. i dont have no answer and chat support even dont know anymore when the answer coming and when i get my money, Its getting so absurd because money what i deposit was only 25€. it doesnt matter what amount it is. Money is money and it was my money.

Posted on November 5, 2017

They send me an email :

Dear Sören,

Thank you for contacting Sloty with your request.

Having investigated the recent stuck deposit on your account i am pleased to tell you that we have resolved the issue and have credited your account with the amount of 25 EUR.

We apologise for the inconvenience caused and wish you the best of luck.

Thank you once again for contacting us and if you need anything else, do not hesitate to get in touch. We are always happy to assist you.

Good luck, hope to see you playing and winning soon!

Kind Regards,

Sloty Support
[email protected]

I checked my account and i got the money now. Thanks!

Posted on November 6, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.