Complaint #115 Sloty Casino

Withdrawal still pending 5 days

By Elladad

7 years ago

I have been a regular player on sloty and the other genesis global sites. Having had a good run I got up to £10,300 probably my biggest ever win. Excited I attempted to withdraw, unfortunately the limit is £5,500 per week so I could only do daily withdrawals of £1900 which is the maximum. I then reversed a few and continued playing and reached £15805. Again I withdrew and will not be reversing these. I sent all requested documents twice due to errors on slotys side. My account was finally verified 26/08/19 again a slow process compared to other sites. I contacted chat today to be told gameplay checks are being done and they cant tell me when my payments will be released. This is ridiculous!! 5 days simce my first withdrawal and its still pending, do they hope customers will reverse so they dont have to pay put?! Oh VIP customers seemingly get faster withdrawals...total nonsense.

Disputed Casino Sloty Casino

Reason Delayed payment

Amount £15805

Discussion

AskGamblers

• Support Team

7 years ago

Dear @Elladad,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Sloty Casino

• Representative

7 years ago

Hi ELLADAD,

Please refer once again to our general T&C, our VIP Team confirmed via email how your Withdrawals are going to be processed.

It is at our own discretion if we allow more withdrawals in certain scenarios or not, unfortunately, we can't disclose our internal procedures but we can see you have been advised that your withdrawals are going to be processed according to our WD policy.

Thanks!

Sloty Team

Elladad

7 years ago

Hello,

As stated by yourself VIP players may be entitled to higher withdrawal levels? How does this work, do you pick and choose who receives the higher levels?

Regards
Kevin

Sloty Casino

• Representative

7 years ago

Hi ELLADAD,

Thank you for your reply.

Please note that, as mentioned before, we would like to invite you once again to refer to our T&C '9.1.3. For your protection, you may withdraw the maximum amount of $22,000 per month and no more than $5500 per week, with the exception of progressive jackpot wins where no limitation will apply. VIP players may also be entitled for higher withdrawal levels.'

In addition please note that an email has been sent to you on the 30th of August explaining how the Withdrawal are going to be processed.

Feel free to contact us if you need further information.

In the meantime, we wish you a lovely day ahead.

Sloty Team

Sloty Casino Complaint Stats

Resolved 64 / 65

Avg. Amount $2,172

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Sloty Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 58 out of 59 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Sloty Casino Complaints

See all complaints for this casino

Waiting for withdrawal for 22 days

I've deposited 450 pounds into this casino and won up to 7000,

I've tried to withdraw 1000 so far but I'm having trouble with that waiting over the expected 21-day waiting time at 22 days now.

I've seen all the complaints against this website is there anything I can do? What should I do even just to get my money back .. total scammers

Rejected

£1,000

849 UKP Delayed Withdrawal

I submitted a Withdrawal request on 4th August using the Bank Transfer option which shows 24-48 Hr Processing time. I was subsequently advised it could take between 7-21 "Working" days (which is very extreme".
That timeline is up tomorrow and as yet I have not received any notification that my Withdrawal is going to be paid.
It did change status on their system on 17th August prior to which I was asked to provide another piece of ID despite my account already being verified.
Every communication with the Chat function leaves me with a message to "be patient" and that they are unable to know what their colleagues in other departments are doing - so no help at all

Rejected

£849

Delayed payment no reason of £559.51

My recent withdrawal of £559.51 is just pending and not being processed we are on day 5 of this I was told 72 it would be processed from when I cashed out. The last communication was in an email that it was handed to relevant department and I have heard nothing since. There is also no live chat to communicate which makes it very hard.

Resolved

£560

Delayed withdrawal of €786

Hi!

I registered this casino on 16.2.2022 and played the welcome bonus. I was lucky and won almost 800 euros. I made the withdrawal and after their 2% fee the withdrawal amount was 786 euros. After a few days they asked me to post some documents which I did. My account was verified after that.

Now it is 20.3.2022, and I still have not received the withdrawal. I have asked several times about the issue via email, but they have not given me an answer. First time I emailed them 28.2.2022 and I have also tried to get contact with them several times during March (see the screenshots). Unfortunately, they have not answered me.

I would be happy if you could help me to get answers and finally after over a month, my withdrawal too. :)

Resolved

€786

Long lasting problems with payment

Hello, I´m writing here in hopes that Askgamblers would help me with problems that I´m having with Sloty casino.

I had a win of 2000€ on 7th of February. They asked for my information to confirm my account, I sent everything they asked and my account was confirmed on 17th of February. I made a withdrawal and was asked to wait for 72hours for it to be confirmed.

After a week of waiting, I went to casinos chat to ask what is the situation of my withdrawal. They said that they had to do some other checks on my account that I just need to wait for them to do it. They didnt explain what it was, just told me to wait.

I waited 2 more weeks and went back to the chat and the answer was same. Just wait and you will be contacted.

Now it has been 1 month. I haven't received any emails from Sloty to explain what is the situation of my withdrawal or what is the reason to delay the process to confirm my account.

Hope this helps!

Resolved

€2,000

Delayed withdrawal of £1192

I requested a withdrawal for £1192 last wednesday 7 business days ago.

I have contacted support multiple times askin has it past inspection stage yet and all they say is it is pending processing, then the chat gets closed off!

I am a new customer and feel like I am not going to receive my winnings. My account was fully verified on the day I made withdrawal and I am still sat waiting.

Rejected

£1,192

3 weeks still no money and hardly ever reply

3 weeks and yet still no money in my account and they hardly ever reply to me. I’m Waiting for £400.

This is getting silly now, I had sent all my documents and had my account verified why should I still be waiting 3 weeks after all this. I have sent many of emails, there is no contact number and there live chat is not even a live chat.

I’ve just had a newborn I don’t need the stress of chasing my money

Resolved

£400

Still waiting for payment to reach my bank account

I have two withdrawals that say they were successfully processed last week on Friday 30th July & Saturday 31st. These were withdrawn back to my account via Apple Pay. The first withdrawal has gone past their ‘1-3 working day’ timescale and when talking to the online chat, they don’t seem to even bother reading my query and keep telling me about a more recent withdrawal in August which is not the one I am querying so they are very unhelpful.

I messaged them a second time and was told to send a bank statement image to prove I have not received it. I have also messaged my bank provider to ask if there are any pending payments coming to my account and they said no.

What is going on? They all say successfully processed and I have not been asked to provide any additional documents.

Resolved

£431

Sloty Casino Largely Delayed Verification Process

It is now 5 days on from when they verified all my documents and yet i still don't have access to either my account, nor my money in my account, and every time I contact live support to get an update I get the same unhelpful response of "I can't give you a time frame, we appreciate your patience", and as such my patience has now run out, I have jumped through hoops with this casino to finally get my account verified and sent them every document they could of asked for and they are still stalling verifying my account, it's been 5 days since they confirmed they had verified my documents and I'm nowhere closer to being able to withdraw, could you please help me get my money and get casino to allow me access to it, thanks.

Resolved

€1,900

Delayed withdrawal, verification process and no reaction

Sloty.com is delaying my account verification and there withdrawel. My first withrawel was without problems, further withdrawels were not rejected, but just not processed.

Also I sent in missing documents for account verification, nothing happens (the status keeps in "will be processed within 72h").

There are no staff at live chat, so it can´t contacted. If I write emails to the support team in first answers was written, there would be an answer within 72 hours, also it took much longer than 72h/nothing happens at all.

Resolved

€296