I have won 731 GBP on this casino. On 24th march they requested verification which I did/sent the same day. There was no response from them from over a week, after they responded they said that I didn't send everything they asked.
After that I sent them an email with a screenshot that these additional documents were not requested by them, but from a partner website.
They finally acknowledged the mistake. 5 days passed since then and no response at all. I provided with everything they asked and they are still stalling and not answering my emails. Documents are submitted and almost a month later I did not get my money to this day.