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Sloty Casino - Delaying withdrawal for weeks


Complaint Info

Disputed casino

Sloty Casino


£ 731

tiger590 United Kingdom
Posted on April 16, 2021

I have won 731 GBP on this casino. On 24th march they requested verification which I did/sent the same day. There was no response from them from over a week, after they responded they said that I didn't send everything they asked.

After that I sent them an email with a screenshot that these additional documents were not requested by them, but from a partner website.

They finally acknowledged the mistake. 5 days passed since then and no response at all. I provided with everything they asked and they are still stalling and not answering my emails. Documents are submitted and almost a month later I did not get my money to this day.

Posted on April 26, 2021

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on April 26, 2021

Dear TIGER590,

We have looked into your account and can see that your withdrawal has been paid out on the 23/04/2021.

Please allow 3-5 working days to receive the funds in your account.

Should you have any further queries, please do not hesitate to contact us.

Sloty Team

Posted on April 29, 2021

Dear @tiger590,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.