Ag Awards

Sloty Casino - Account locked and withdrawal delayed

Complaint Info
Disputed casino Sloty Casino
Reason Delayed payment
Amount € 1697
Aliberdend Finland
Posted on May 4, 2020

Hello dear askgambler team.

I first made withdrawl request (1697€) on 2.4.20 and didn't hear anything from sloty so i asked livechat many times but they didn't give me any answer that could help me.

Then on 22.4.20 finally they asked some documents and locked my account.
I sent the required documents the same day and i still have not gotten any answer and livechat cant help me.

Please help me askgambler team.

Thank you

Posted on May 26, 2020

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 26, 2020


thank you for your patience.

Kindly note that we checked your account and we confirm that your pending withdrawal has been set to be released today.

Please allow up to 5 working days to reach you, depending on the payment method, if you will still have any issues related to your funds do not hesitate to contact us, we will assist you with your request.

Also please note that the account will remain blocked per company decision, please refer to our Terms and Conditions, clause 14.3: The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.

We hope this clarifies everything, anyway feel free to contact us for any doubt or assistance needed.

Sloty Team

Posted on May 29, 2020

Dear @Aliberdend,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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