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Sloty Casino - Account locked after withdrawal attempt and claim routine check for a month and a half

RESOLVED

Complaint Info

Disputed casino

Sloty Casino

Amount

€ 7438

Posted on December 29, 2020

I played the Sloty casino welcome bonus 13/11/2020 and after completed the wagering requirements and was left with 7438€. I verified my documents and after that I made a withdrawal, but instead of paying they locked my account and said it has to go through a routine check. That was a month and a half ago and I have 7438€ stuck in the casino. I'd like to get them out asap, so please help.

AskGamblers
Posted on March 10, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on March 11, 2021

I was paid my winnings, so this complaint is resolved and can be closed.

AskGamblers
Posted on March 11, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.