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Sloty Casino - 21000 INR deposited but not credited to my Sloty account

RESOLVED
Complaint Info
Disputed casino Sloty Casino
Reason Amount not credited
Amount ₹ 21000
Posted on March 16, 2021

@AskGamblers

I am submitting this complaint post communication and confirmation from AskGamblers support staff. I will be attaching email screenshot regarding same


Complaint:

I deposited 21,000 INR on 05-MAR-2021 to Sloty Casino using my card. Transaction when through but amount was not credited to my Sloty Casino account. Casino doesn't show transaction history wired. I contacted casino via email as they don't have live chat, use. bot support, they replied stating that money never reached them and asked me to wait 5 business days for refund to happen.

I followed the same, but my money hasn't been refunded. I have talked to my card company via call support, they said that transaction was success and is settled, same is shown in my card statement, transaction is settled. Sloty is doing nothing, they are repeating themselves that funds never reached them asked me to provide statement which I have already done. Kindly pick up my complaint as it will help me get my funds back.

I am attaching below files as supporting documents

1. Successful transaction alert email screenshot from card company

2. Sloty casino support email as proof of my transaction

3. My latest card statement as on today which clearly shows that transaction is settled - transaction no 3 in statement

4. Latest sloty support email response

5. Ask gamblers support communication as mentioned above

AskGamblers
Posted on March 22, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on March 29, 2021

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on March 29, 2021

Hello Askgamblers,

Today I received my funds, Kindly close my complaint and mark it as resolved. Thanks. again

@AskGamblers, ==> My complaint was rejected by you guys multiple times, one reason was given that I was making false allegation at casino, it was not my fault, it's casino fault as they don't show failed transaction history under transaction section. I am legit player and I will never accuse any false claim to any casino. Keeping it aside, happy to receive my funds. Thanks again

Posted on March 29, 2021

Dear All,

Hope all is well.

As stated above, the funds were credited on the player's account.

Should you have any further queries please do not hesitate to contact us.

Regards,
Sloty Team

AskGamblers
Posted on March 29, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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