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Sloty Casino - Refused payout due to false accusations

RESOLVED
Slotgrinder Sweden
Posted on March 20, 2018.

I deposited 1000 sek (100e) got 100% bonus , Wager it all and ended up having about 9400 sek, Ive been playing alot of bonus so i made sure i didn't bet more than the maxbet 50 sek / 5 euro .

The day after the cashout sloty told me i broke the wagering rules, i was amazed how bad they where with their customers, they told me i had be 3x 200 sek bets. I asked them if i had won anything ? , They sent me a file with transactions. ( NO IDs at the transaction file, and you couldnt see more than 5 pages of transactions on their site).

Even if it was a mistake any sane buissnes would se that it was a mistake ? 3 spins in 4 hours of play.
But i couldnt recall making those 200 bets made no sense. so i looked again and i could see that the file had been tampered with, because at one column they forgot to change the wager( see added files).

Posted on March 20, 2018.

Dear SLOTGRINDER,
I have forwarded evidence to the AskGamblers team now showing that you breached the bonus terms and conditions when playing with a bonus. In future, it is best to always read these before gameplay to prevent these type of issues.
We did refund your deposit to give you a second chance to win.
Many thanks and kind regards!

Slotgrinder Sweden
Posted on March 20, 2018.

Yes but we need to send out a warning because you don't care about your costumers,
If ive made thos 2 bets on maxbet by mistake, you should not take advantage of that if you care about your costumers.

No other site does this, just the ones that want to scam their costumers, I was grinding the right betsize all the way, and if there is 2 breaches from "maxbet " button that didn't change anything about the wagerresult, you should consider being nice to your costumer, Im gonna put out a STRONG warning of sloty everywhere i can so this wont happen to some other poor costumer.

AskGamblers
Posted on March 24, 2018.

AskGamblers Complaints Team is awaiting Sloty Casino team to provide the required information.

AskGamblers
Posted on March 26, 2018.

This complaint has been reopened as per Sloty Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 26, 2018.

Dear SLOTGRINDER,
The screenshot from your game play which you highlighted shows the same bet, which is why the wagering requirement did not decrease. We have forwarded this evidence to the AskGamblers team as well as a screenshot showing the round in question.
Many thanks and have a lovely week ahead.

AskGamblers
Posted on March 27, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Sloty Casino management in regards of this complaint to confirm and justify casino actions and statement stated above. The player has placed higher bets then allowed, and by that act violated bonus terms and conditions #10:

10. The maximum bet allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - $5 per bet.
Any other game - $30 per bet.
Failure to follow this may result in forfeiting any winnings.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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