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Sloty Casino - Poor withdrawal process

RESOLVED
Posted on 16 September 2017

Still waiting for my pending withdrawals. Finally sorted out the docs they needed and confirmed to start withdrawing. Now my two withdrawals are still pending and been told they are with management and no one else can help me. Been pending for nearly 2 weeks. Contacted them through email, no response. £700 pending. No idea what is happening. Very poor. I just hope they sort this out soon.

Posted on 18 September 2017

Hi Nrg2412,
Thank you for taking the time to contact us.
I am really sorry to hear about your situation, withdrawals should never be left pending that long.
I have checked your account and see that this was due to a technical mistake on our side, which I apologise about!
Please be assured that your withdrawals will be approved this afternoon at the very latest. I have also added 50 free spins on Scruffy Duck for you to enjoy.
I hope this goes some way to making up for the inconvenience. If you have any further questions about this please do not hesitate to ask.
Many thanks and have a lovely week ahead!

Posted on 18 September 2017

Thank you for sorting this out, I can now see the withdrawals have been approved. Thank you for the free spins also.

Posted on 19 September 2017

Hi NRG2412,
No worries - thank you for being so understanding and cooperative.
If you need any assistance in future feel free to PM me on here!
Have a lovely day and congrats on your winnings :)

AskGamblers
Posted on 19 September 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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