Ag Awards

Platinum Play Casino - dont want to make me the payment

Complaint Info
Disputed casino Platinum Play Casino
Reason Declined payment
Posted on May 16, 2014


y make the account at this casino with 2 days ago, y decide to claim the 1500 free play and y deposit 20 to can claim the 100 bonus!!thay give me 20 in plus at the bonus As was normal and asked if I ok plus 20 bonus from the original and the chat told me to stay calm as everything is ok I played I met rollover requirements and we managed to win 1000 euros up here all well and good, yesterday when I sent documents to 30 minutes I was surprised to see that I have blocked casino account! have entered the live chat and asked what happened and was told he has to send a picture to act as the identity and my face appeared near some discrepancies and we said ok send it today! January 10th today I went to talk to someone to chat to see what happened and was told ca.contul will remain blocked and my earnings will be confiscated why??? to which I replied that I used with another computer which is not really what I think it was the most embarrassing excuse I heard it as I do not pay if I could lose everything was ok game forever!'s not normal what do these casinos with many of us!'ve read on forums these days and there are many in this situation is the first casino that simply mocks money and my time!

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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