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Stalling my €6000 payout


I ask 20-02-2016 for a payout (€6000), they told me by chat we will process it within 24 hours.
Today i go again to the chat and ask how about the withdraw, they told me by 6 o'clock it will be in my Skrill, again i go to the chat and they told me they can't send the money because the maximum is €2300/day.
Lol, why i can ask for a 6k payout and you don't tell me for 36 hours something about this maximum...

Now i ask for €2250 payout and also they don't pay me!

Please help me to resolve this complaint!
Disputed Casino Noxwin Casino
Amount €6000

Discussion

User name
Unfortunately submitter's played all his winnings, therefore he doesn't have a valid claim anymore.
User name loyalty-level-2
Because they don't send they money in 3 day's i lose all my money.
You can close this case as unresolved because in their t&c you can reed they pay within 24 hours, they don't do.
User name
Dear @mellahltd,

Are you satisfied with the casino's response, can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
User name
Hello todaydev

Thank you for your message. We checked your account, and we see that indeed, you made a withdrawal request on Saturday (20.02).
Please note however that you also made several rollbacks on the same and on the next days, and by Sunday evening (21.02) the entire account balance was spent by you.

Unfortunately at the moment there are no funds left at your account. Please let us know if we can assist you further.

Best regards,
Noxwin Team

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165