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Noxwin Casino - Stalling my €6000 payout

Complaint Info
Disputed casino Noxwin Casino
Reason Delayed payment
Amount € 6000
mellahltd Netherlands Message
Posted on February 22, 2016

I ask 20-02-2016 for a payout (€6000), they told me by chat we will process it within 24 hours.
Today i go again to the chat and ask how about the withdraw, they told me by 6 o'clock it will be in my Skrill, again i go to the chat and they told me they can't send the money because the maximum is €2300/day.
Lol, why i can ask for a 6k payout and you don't tell me for 36 hours something about this maximum...

Now i ask for €2250 payout and also they don't pay me!

Please help me to resolve this complaint!

Posted on February 22, 2016

Hello todaydev

Thank you for your message. We checked your account, and we see that indeed, you made a withdrawal request on Saturday (20.02).
Please note however that you also made several rollbacks on the same and on the next days, and by Sunday evening (21.02) the entire account balance was spent by you.

Unfortunately at the moment there are no funds left at your account. Please let us know if we can assist you further.

Best regards,
Noxwin Team

Posted on February 26, 2016

Dear @mellahltd,

Are you satisfied with the casino's response, can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

mellahltd Netherlands Message
Posted on February 27, 2016

Because they don't send they money in 3 day's i lose all my money.
You can close this case as unresolved because in their t&c you can reed they pay within 24 hours, they don't do.

Posted on February 27, 2016

Unfortunately submitter's played all his winnings, therefore he doesn't have a valid claim anymore.

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