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Delaying to pay my €10.000 winning


Noxwin don't pay the €10.000 i won at the casino, they have a one hour payout policy but don't pay me within a hour.
I open a chat and ask why, the chat agent 'Mario' and 'Theodore' told me i'm excluded for the 'one hour payment PROMOTION' and don't give me a reason.

A normal casino don't have a 'promotion' for payout in a hour, but Noxwinn still don't pay me the winnings..

Help me so they pay the 10k to my Skrill, regardering they Terms and Conditions they pay maximum €10.000k daily so please pay me my 1k...

9. WITHDRAWALS FROM YOUR ACCOUNT
9.1 You may request withdrawal of funds from Your Account at any time provided that:
9.1.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed.
9.1.3 The maximum amount which may be withdrawn from your account shall be of EUR 10,000 per day.

Thanks for helping!
Disputed Casino Noxwin Casino

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Hello Lazar,

Thanks for your replay.
The issue is resolved, thanks for sort out for me.
Noxwin is a great casino, Lazar helps me verry well!
User name
Hello mellahltd,

I just checked your account and I found out that there are no money on it. You have spent all of them in just a few hours after your withdraw request.

When it comes to our one hour payment policy please be advised that the maximum allowed amount per withdraw is up to 1000 EUR. Our bonus department found out that you have tried to take the advantage of the promotion by not withdrawing your full winnings at once but dividing them in a several smaller amounts. By requesting them at the same time we had to restrict you from the promotion.

Please notice that the first withdraw was paid in one hour! Due to the rest of them as I see you have rolled back and spend them in a 1 – 4 hours after your withdraw request!

If you have any further questions please let me know!

Best regards,
Lazar

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165