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Casino doesn't pay winnings after wagered no-deposit bonus


I played with bonus-code NYX5 that gave me free fiver for new NYX-slots. I played and played, and managed to wager the bonus and after that my 300 eur balance dropped to 50 eur because max-cash out of 50 euros. I asked this from customer-support and it was okay for me:
http:/­/pu­u.s­h/m­6cP­V/5­937­d38­2b1.png

At this point I had 50 euros on my account. I thought the bonus was over, right? I could either play more or withdraw my money, if I'm correct.

I decided to play and won big win at jack hammer: http:/­/pu­u.s­h/m­6BT­u/d­af5­8f1­b84.png

Then I went to withdraw 200 euros. http:/­/pu­u.s­h/m­7ff­x/5­920­b2e­330.png This is what happened. 150.11 eur was rejected because bonus-terms violation. I thought I was playing my own 50 euros after the bonus, not with bonus money. So.. wtf. There's 50 euros withdraw too.

After sending e-mail to [email protected] I woke up this morning and the 50 euros withdraw was completely disapperead from my account too. I didn't rollback it. It just disapperead.

http:/­/pu­u.s­h/m­83b­t/a­1fd­756­934.png There.

I'm not going to touch any of noxwin's bonuses anymore if it's shady business like this. Obviously you can deposit lots of money to casinos but when it comes to withdrawals, they try to make it as hard as they can.
Disputed Casino Noxwin Casino
Amount €50

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Thanks. I should be more aware with bonus-terms.

Payment received. Case closed. Thanks Noxwin Team.

Happy holidays and happy new year.
User name
Hello,

Thank you for your question. We want to kindly remind you about our terms - the winnings of this promotion is limited to 50 EUR. This means that any amount up to 50 EUR is withdrawalble, and everything which exceeds that amount will be deducted.

This term applies applies only for the no deposit promotion of course. For any bets/spins placed with deposited money - there are no limits on the winnings.

As for your withdrawal, please note that 50 eur has been processed to you via Entercash on 27/12/2015 08:13:34

If you still didn't receive the payment by some reason, feel free to contact our support at any time!

Please let us know if you require any further information regarding the case from us.

Happy holidays!

Best regards,
Noxwin Team
User name loyalty-level-2
Update: 50 euros withdraw shows again in noxwin withdrawal page. I haven't received the withdraw yet but it say ENTERCASH and 50 euros withdraw is there. :)

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165