10 years ago
I signed up today, deposited 65euros and claimed the welcome bonus.. first time I've ever heard of the casino
deposit went fine, half an hour later was enjoying the games (was even ahead about 30 euros !), and then a popup came up "your account is blocked"
no live chat
no telephone number
companies like playmillion who always have a friendly voice on the line 24 hours a day, and contact you if they think there may be a problem arising really make noxwin look like a bunch of cowboy jokers
not happy
Disputed Casino
Noxwin Casino
Reason
Account closure
AskGamblers
10 years ago
• Support Team
Based on evidence from casino management player's account was reopened in the time of dispute. We consider this complaint resolved and closed.
sonofkung
10 years ago
• Spain
• 3 reviews
what a wonderful resolution, thanks
Noxwin Casino
10 years ago
• Representative
Hi sonofkung,
Thank you for feedback. Please note that indeed your account was reactivated long time ago, although we never received the exact document for verification from you.
So currently your account is still active, there is another update for your case however. We see that you are registered from Spain - please note that due to the last legal changes in this country, we no longer accept Spanish players. You can still login, but you cannot play at any of our gambling products, you have only the option to withdraw any funds which you may have left (in your case there are no funds remaining into your account).
Please note, this is restriction is not only for your account, it applies for all Spanish players, based on the latest directive from the gambling commission of Spain.
Best regards,
Noxwin Team
Thank you for feedback. Please note that indeed your account was reactivated long time ago, although we never received the exact document for verification from you.
So currently your account is still active, there is another update for your case however. We see that you are registered from Spain - please note that due to the last legal changes in this country, we no longer accept Spanish players. You can still login, but you cannot play at any of our gambling products, you have only the option to withdraw any funds which you may have left (in your case there are no funds remaining into your account).
Please note, this is restriction is not only for your account, it applies for all Spanish players, based on the latest directive from the gambling commission of Spain.
Best regards,
Noxwin Team
sonofkung
10 years ago
• Spain
• 3 reviews
I'm not sure why they re-opened it. They didn't contact me at all. My account is not functional. It's months since my my complaint. Not sure what I can add to that. Fascist complaints department.
I'll just forget about this casino.
I'll just forget about this casino.
Noxwin Casino Complaint Stats
Resolved
23 / 40
Avg. Amount
$1,052
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
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