here's the email thread so far :
:: THEM (a few hours after freezing the account)
We regret to inform that your Noxwin account has been inactivated by our
Security Team for the verification. In order for us to reopen the account in
question please fill out attached form and send scanned copies of the
1). Government-issued identification document (passport, ID card, etc.)
2). Recent utility bill with address on it (not older than 3 months).
3). Copies of all credit cards used at the site (both front and back side)
4). Fill out and sign attached form.
Please send all documents in color.
really very poor customer service, perhaps you should get this stuff in place before accepting money ?
not even signing with a real name
here's the docs
any idea on timescales for you to be so kind as to give me access to my money ?
Since there is a mismatch of card issuing country and residence. We would like to require further explanation of why you are using a card issued in foreign country. Please kindly request it.
I'm from England but my wife is Spanish and it's nicer here
I do most of my business in England which is why I bank there
Thank you for sending the needed explanation.
Please be advised that we still need from you to send the attached card verification form completed with relevant handwritten information for his registered card ending in 0523 as well as a bank statement showing your mastercard deposits into your gaming account.
Thank you in advance for your understanding.
SO, WAITING FOR THE STATEMENT THAT'S AROUND 6 WEEKS UNTIL I *MIGHT* BE ABLE TO PLAY WITH FUNDS I DEPOSITED
6 WEEKS !
Ahh, tell you what, just give me my money back, you take the winnings.
It's suspicious how you had no problem with a lack of data when depositing, only when I started winning do you start with making me jump through.
This isn't going to look good for you on the internet
:: ME (AGAIN)
So, did you make the refund on the to my card or are you just stealing it ?