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Account blocked for no reason


I signed up today, deposited 65euros and claimed the welcome bonus.. first time I've ever heard of the casino

deposit went fine, half an hour later was enjoying the games (was even ahead about 30 euros !), and then a popup came up "your account is blocked"

no live chat

no telephone number

companies like playmillion who always have a friendly voice on the line 24 hours a day, and contact you if they think there may be a problem arising really make noxwin look like a bunch of cowboy jokers

not happy

Disputed Casino Noxwin Casino

Discussion

User name
Based on evidence from casino management player's account was reopened in the time of dispute. We consider this complaint resolved and closed.
User name loyalty-level-2
what a wonderful resolution, thanks
User name
Hi sonofkung,

Thank you for feedback. Please note that indeed your account was reactivated long time ago, although we never received the exact document for verification from you.

So currently your account is still active, there is another update for your case however. We see that you are registered from Spain - please note that due to the last legal changes in this country, we no longer accept Spanish players. You can still login, but you cannot play at any of our gambling products, you have only the option to withdraw any funds which you may have left (in your case there are no funds remaining into your account).

Please note, this is restriction is not only for your account, it applies for all Spanish players, based on the latest directive from the gambling commission of Spain.

Best regards,
Noxwin Team
User name loyalty-level-2
I'm not sure why they re-opened it. They didn't contact me at all. My account is not functional. It's months since my my complaint. Not sure what I can add to that. Fascist complaints department.

I'll just forget about this casino.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165