Complaint #13 Betcart Casino

No response from their support, still unable to withdraw over €10,000 in winnings

By Dusan V.

8 years ago

Message on forum

Hi,

BetCart support keeps ignoring me and does not answer my email. I have sent them everything they requested by them regarding verification and now they stopped answering. Last email they requested drivers license and when I sent them weeks ago, still I didnt get a single answer.

Of course I won like 10.000€, so that is why they are not answering.

I hope AskGamblers can do something in this instance. Also I tried to complain to their regulatory body in Curacao, but I can not find their license number.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €10000

Discussion

AskGamblers

• Support Team

8 years ago

Dear @Dule23,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Betcart Casino

• Representative

8 years ago

Hi Dusan,

Indeed my team has confirmed that they are proceeding with the requested method, you will receive the confirmation of this today from them.

We are glad we could help in this matter and in the way that you had requested.

Please do not hesitate to get in touch via our Customer Service should you need further assistance.

Best,

Natalie
Betcart

Dule23

• Slovenia

8 years ago

Hi,

It seems everything is in order as they will process my withdrawal. I would like to thank askgamblers and Natalie for helping me out.

Kind regards,

Dusan

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betcart Casino management will soon jump in with an update on this complaint.

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !