Complaint #5
Betcart Casino
Delaying payments totaling RM80000
9 years ago
I requested a withdrawal of RM80000 on 9th July and have not received it yet. I have contacted the casino several times, and have been told that there is a problem with payment rust who handle their transactions. Last Friday, 15th July, I was advised that the money could be in my account within an hour, or else it would be on Monday. On Monday I contacted them again and was told that the transaction is yet to process and was in a queue, and that they were expecting payment trust to work all night to get the transactions out. On Tuesday 19th I contacted them again, and was told that the boss would be in a phone meeting with payment trust and if they could not solve it then they would look at other methods of paying customers.
On Wednesday 20th July I requested to have the money returned to my casino account so that I could request withdrawal by another method, I was told that this would depend on what payment trust had to say, and that they would get back to me when they had more information.
It is now 12 days since I requested this withdrawal.
On Wednesday 20th July I requested to have the money returned to my casino account so that I could request withdrawal by another method, I was told that this would depend on what payment trust had to say, and that they would get back to me when they had more information.
It is now 12 days since I requested this withdrawal.
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