Complaint #17 Betcart Casino

Not processing withdrawal for months

By Tomislav B.

8 years ago

Message on forum

I requested several withdrawals within last few month, my account is fully verified (twice!), they called me a month ago stating that they will pay me via Skrill in a week (3 weeks ago, 1000€), and that they will send follow up on issue EVERY day. Send several emails and FB live chat lately, all I got was factory emails saying the same. I have all the proof available...

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Tbrnas2

• Croatia

8 years ago

I can confirm asked amount has reached my Skrill account and money has been paid.
I will continue to do business with you and hope withdrawals will go smoothly in the future.
Kind regards

Betcart Casino

• Representative

8 years ago

Hi Tomislav,

Please not that our Financial Department has confirmed this has been done. If you could check and confirm that would be great.

Thanks
Betcart

Tbrnas2

• Croatia

8 years ago

Look, I am using different communication channel cause YOU ARE NOT ANSWERING! I used AskGamblers cause it is the only transparent one. I sent several emails on 3 different emails you are using, never got the response on either one of them. You are stalling! You took max hours twice on AskGamblers to answer, you have my phone no and you did not call me after that call on 22nd (I think) of September when you told me that I will be paid next week (27 days have passed since that last lie). Now you have confirmed you submitted withdrawal request for Skrill for an amount of 3500€, I think it must processed within few days. As I already stated, I would like to stay your customer and continue playing on BetCart, I just want to make sure that I will get my money.

Please process the withdrawal to Skrill ASAP, and we will resolve this and continue business

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !