Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Sloty Casino - Account Blocked after registering and depositing

RESOLVED
Posted on 12 August 2017

Hello,

One week ago, i have self excluded myself from casinocruise.com after several complain about game lag, the support team was very polite especially Jasmine.

Yesterday, i opened an account on sloty.com after seeing it on the first page of askgambler review, have deposit 60 euro and played all night long. Today i was surprised wheni tryed to access my account and find it blocked. Have contacted the live chat and he informed me that was due to the self exclusion from casinocruise, also he informed me that it take 24 hours to check the self exclusion of sisters casino. You can find attached bellow the chat transcript:

support Fri, 08/11/17 01:37:26 pm UTC

Welcome to a new world of gaming! How can I help you today?

me 01:37:31 pm

Hello i can't access my account

support 01:37:40 pm

Thank you for patience in regards to your request, we are currently experiencing high volume of customer chats and so you may experience a slight delay but assured I will be dealing with your enquiry shortly.

So this is because you self exclude do one of our sister sites so we have to do so on here to within 24hours of you signing up 01:40:05 pm

which is why you can not access now

me 01:40:40 pm

ahh ok

so you do that before the firsts deposit :) normally i should be not able to access when i register the same email address 01:41:30 pm

support 01:41:34 pm

By regulation we have 24hour to detect this regardless of deposits or not im afraid to say.

me 01:42:11 pm

have you this info on the term and condition?

support 01:42:20 pm

But our security department will investigate and sent you all relevant information information Sorry to say this will not or can not be discussed over chat anymore i will wish you a nice day and have a nice weekend goodbye

So i write this complain for two raison:

1- why i was not informed about that when i tried to self exclude my self from casinocruise as mentioned on the Term and condition:

"in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion."

2- i would like a refund of my deposit. As casinocruise or sloty claim to be one of the biggests, normally i will not be able to open an account on a sister casino when i put the same profil details when i register, and also taking my money and closing my account.

Posted on 13 August 2017

Problem was solved with the help of Oscar from the support team.

We can close the complain,Thank you.

AskGamblers
Posted on 13 August 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy