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Virgin Games

GOOD 7.74
PLAYERS FROM UNITED STATES NOT ACCEPTED

Virgin Games Casino is one of the largest UK-based online casinos. Established in 2004, the site has developed into the Virgin Games network, which offers a full instant-play online casino along with bingo and poker. Virgin Games Casino is licensed by the prestigious jurisdiction of Gibraltar, and the UK Gambling Commission. 

Restricted Countries

Because of strict regulations, Virgin Games Casino only accept players residing in the United Kingdom.

Virtual Games

Few online casinos have as many games as Virgin Casino does. Players can enjoy titles from nearly a dozen different software providers, including NetEnt, WMS IGT (WagerWorks), and Gamesys. Some of the casino's most popular video slots include King Of Slots, Reel Rush slotSecrets of the Phoenix slot, and Zeus III slot among many other. 

If you are looking for table games, you'll have nice selection of games to choose from at Virgin Games Casino. The website is home to different versions of roulette, from standard versions like Roulette - Classic to more robust editions such as 3D Roulette. Also, Blackjack players can choose from different variants, including Singledeck Blackjack, Multi-Hand Blackjack, and Vegas Strip Blackjack. Virgin Casino also features baccarat, Keno, Craps among others.

Video poker lovers have access to a number of games on the Virgin Games Casino site, too. Variants include Jacks or Better Prog, Pai Gow Poker, Joker Poker, Caribbean Stud, 3 Card Poker, and Ultimate Video Poker.

In addition to the vast selection of casino games, there is also a separate section dedicated to Bingo games.

Live Casino

Players who would like to excperience the thrill of Vegas from their living room, should visit the casino's Live Casino room. There thoy can choose to play Blackjack, Roulette, Baccarat, or Casino Hold'em against live dealer's.

Mobile Gaming

Virgin Games Casino is also available on both Smartphone and Tablet so players can enjoy their favourite games whether they’re at home or on the go. Mobile Slots include the popular Double Bubble, Rainbow Riches and Deal or No Deal, as well as all-action favourites Zeus III, Spartacus and more. Casino games include classic favourites, Singledeck Blackjack and Roulette.

Support

Virgin Casino offers some of the best customer service around. At any hour of the day, players can contact a representative through a number of different methods. Most inquiries can be handled the fastest through live chat directly through the Virgin Games website. However, players also have the option of calling the casino directly with its UK freephone number, or sending an email to the casino helpdesk, or search through the casino's FAQ.

Security and Fairness

As part of one of the biggest corporations in the UK, Virgin Games Casino unsurprisingly has enterprise-level security protocols. Most importantly, the casino uses SSL encryption whenever you provide sensitive data. This includes personal information, credit card numbers, bank information, and passwords. The technology obscures your private data and prevents unauthorized eyes from reading it.

All of the games available on the Virgin Games Casino website have been audited by a third party to prove fairness. While no randomness seals are displayed on the website, there is information available in the FAQ, and the Gibraltar and UK Gambling Comiss­ion­ ­lic­enses indicate that randomness testing is still being conducted regularly under order of the licensing authority.

Pros

  • Instant-play interface
  • Full of slots and games from numerous software providers
  • Part of one of the UK's most trusted businesses
  • 24/7 support via live chat, UK freephone, and email
  • Secured with SSL encryption
  • Software Proven fair

Cons

  • Only available to UK players

Screenshot

Virgin Games Reviews by Players

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mickey30 2 reviews
United Kingdom
Message
Good selection of games and chat, nothing else good I can say.
Dislike their terrible attitude to problem gamblers. I self excluded in 2010 and they replied to my email saying I had requested to be permanently self excluded. I forgot about this and opened another account under the exact same user name and address and ip address of the the excluded account, so obviously should never have been allowed to open another account. Their is no point having a responsible gambling policy if you don't apply it. Happy to take your money but not to accept any responsibility for keeping you safe.
HK194249 5 reviews
United Kingdom
Message
I really enjoy playing here. Quick payouts, daily free games, I also enjoy the roulette streets of gold I haven't found this at any other casino.

Their VIP team also call once a month to check that I am happy with everything and to inform of new offers and promos.
Not a massive selection of games, but the good far outweighs the bad.
stevebagman 6 reviews
United Kingdom
Message
Decent selection of games. Quick withdrawal process.
You better not loose connection. Bungled attempt at a live casino. The online support is what I can only describe as SHOCKING.

So here is my experience, been playing for a few weeks, slots, live blackjack, and as another reviewer stated the "side-games" "randomly generated winners" all appear to be people that are active in the chat, with the hoist.

But by far the worst, is if you loose connection, during a game of live blackjack, then the game continues in your absence. Unlike other sites that realize you have lost connection, and allow you to finish the hand in the RNG mode. So here is what happened to me £22 wager, dealer gets 8 I get 8-3 SO I have 11, so as the odds are in my favor I will as usual in this situation double down. SO £44 BET. But for some reason the game frooze, which I did not see as a problem as with other sites I have used, you just continue the game from when you lost connection against the RNG RANDOM NUMBER GENARATER. But when I reconnected, the system had left me on 11, 11 for people that don't play jackpot, is a hand YOU CAN'T BUST WITH 1 extra CARD.

So contacted online support, who first blamed my connection and basically said tough luck, so I asked to be put in touch with complaints, to which they offered the original £22 wager back, I reluctantly said ok, and explained I would withdraw the funds and play elsewhere in the future, To then be told the funds where not withdrawlable.........

Shocking customer service, STAY AWAY, it's all good till something goes wrong.
ManchesterUnited2020 34 reviews
United Kingdom
Message
One of the best things about Virgin Games is the Daily Free Game which is what draws a lot of their ever growing members to come back each day.

I used to deposit small amounts and never used to gain much from their daily promotion which can potentially pay you out hundreds of pounds plus free spins at the end of the month, however you need to come back each day to unlock the date and at the end of the month you will be given a random number of keys.

One Week I managed to deposit £1500 and the daily free game would pay out huge the following month so that's something to note if your planning on coming here.

The VIP also likes to phone you up and offer you goodwill gestures and bonus offers, they gave me £150 with X1 wagering which is unheard of in the modern day online casinos.

In terms of games they offer a range of Netent and WMS with more than enough great titles to choose from. Support is easy to navigate and always helpful. Managed a Few Cashouts without the hassle for ID.
On Desktop I noticed Some of their slots will load up with a chat box which can easily be turned off but can cause lag and connection problems.

Still need to see a few more games and software providers.

They are still behind in terms of promotions but I would say their daily free game covers that up well, they also offer occasional cashback offers but don't expect more than 15%.

Their poker software isn't at a level where it can compete with most big poker sites. Would be nice to see Downloadable Software
raverbabe 559 reviews
United Kingdom
Message
Virgin Games has gone through many iterations over the last decade and used to be quite a unique on-line casino, but the competition has caught up in recent years and there's really nothing special about them now - if anything you could say they are actually lagging behind in terms of their software offerings.

But the support is still as good as it gets for UK players - As well as a 24 hour live chat facility there is even a freephone telephone number and round the clock e-mail support as well. It's actually only UK players that are currently accepted here surprisingly considering that Virgin is a global brand but I don't think this casino is too heavily connected with the larger company to be honest - it's just a moniker slapped on the casino to give it a premium and recognisable brand. I had to laugh when I saw reviews from countries as far afield as India on this page... if Virgin really do allow such players to sign up they must have entered false details in order to do so. What's the point? Your never going to be able to make a withdrawal!

Many of my favourite games are Microgaming slots, and I'm sure they used to have those here back when I took their welcome bonus. Nevertheless I still think it is worth signing up today because they are still offering a 200% match bonus with a low wagering requirement, and plenty of my excellent IGT, WMS and NetEnt games are available to play.

Withdrawals are stated as taking 24-84 hours for e-wallets but I have experienced faster times than this, although it does seem to have got a little worse recently. I've noticed the same thing with Corals and Sky too since the UKGC came into being, so I'm not sure if this is due to additional regulation or just the casinos dropping their service levels now they have less competition!
craigbev896 1 review
United Kingdom
Message
Games are ok and customer chat quick to respond Evolution gaming which is always good with the immersive roulette.
I joined up and immediately the bank put a hold on my card till I verified it was ok. After several deposits Virgin put my account on hold saying my bank called them etc. I spoke to the fraud department at my bank who sated they would never contact any retailers but Virgin won’t re activate it or refund my money until they do bit of a Mexican stand off with me in the middle, would I use Virgin again, never. They even refused the offer for me to email them my UK drivers licence, passport and a ton of utility bills never experienced anything liken this before.
nickuk911 22 reviews
United Kingdom
Message
Its an OK casino.The withdrawal times are very fast and I like the "cool off" for 24 hours up to 4 week option, this is great for those like me who can get bored easily and reverse their winnings!

Fair casino, never any problems making withdrawals which is the main thing
The site needs a wider variety of Slots in my opinion, It has some games but so many games are not featured on the site, Also the V points are literally pointless, you can wager hundreds of pounds and you have only accumulated about 100 v points which is £1 . I understand it is a Bingo oriented site but more choice of slots is my main issue here.
Games selection is good. Fast withdrawals. Good customer service. I like the chat feature on Gamesys sites as you can see if people are winning. I have won quite a lot of money on here and had no trouble getting it back into my bank account.
Could do with a few more slots and have found if you're losing then get out and come back later because you will continue to lose.
nikita11 159 reviews
India
Message
Virgin casino is one of the most famous casinos I have played on and I came to know about this casino through a site which was promoting this casino and I checked it out and quite liked so I joined this casino site. They have some different platforms supporting their casino and it was quite a change for me as I am always playing on Microgaming or Netent so I decided to give it a try.

So the first thing I saw about this casino which impressed me a lot was the welcome bonus they have which is the very nice 200% match up on the very first deposit you do with them and I like casinos with big welcome bonus. They do not have software which can be downloaded which I did not like because instant play is not as fast as the downloading one. When I joined this casino I think then the wagering was like 25 or 30 times and I were happy with it.

The first game I played on this slot was the Zeus and it was a very nice time playing tat game and I like that the processing and loading was not that long. I talk about loading because usually unheard platforms give us these problems but not this casino site. I got in touch with the support staff about some really nice games and they helped me and I am glad they did because whenever I ask this question the support usually says that all the games are equally fun and nice. They asked me to try Pixies of the Forest which I tried and loved a lot and managed to win some money. I like the straight forward attitude of the casino. I would rate them 9 out of 10.
I decided to play here because when I brows on the AskGamblers.com I found the 100 percentage match bonus with only 25 times wager. I never played on them casino before so I wanted to grab that chance. When I clicked to the bonus information I gladly saw they are recommended by the AskGamblers so it is a good sign, I know the AskGamblers never gives their name to a scam casino so I went to their home page and wanted to get some information from them casino. I gladly saw they didn’t have a user complaint so I was confident if I won they paid me out. They got some plus point from me after I visited they home page, it is a clear and fully understandable construction, and one another plus point is they are use more casino software. I think the casinos how are uses more type of slot brands they always had a bigger chance to win some.

After I knew everything relevant from the casino I registered to them and logged in to the instant play casino. I contacted with the live support to I be sure to get my match bonuses on my first deposit. The live chat was available, I asked her to add me my match bonus, and then I deposited 25 euro with my Neteller. After it I successfully get my deposit and my match bonus too, I had 50 euro to play with 1250 euro play through requirements. That roll over wasn’t seems so high.

They didn’t had too much slots but I found one of my favorite game, which was the Zuma slot, I started to play with one euro stakes and hoped the free spins, sadly I didn’t get the free games until I run out of money. I didn’t have the best experience from them and next time I will think twice to deposit.
cocopop3011 264 reviews
United Kingdom
Message
What hasn't Virgin got its claws into these days...it's only natural for them to have a casino too. I actually came across Virgin online gambling back in my Bingo days..whether or not they had a casino then I don't remember but I know I didn't like their Bingo site so when I did venture into the world of online casinos, I always skipped passed the 'Virgin Casino' because I assumed it would be as bad as their bingo. I was pleasantly surprised when one day I clicked a link for some other casino but it loaded up Virgin casino instead. I never knew that they had slots like 'Double Bubble and Peggle', your probably thinking I've never heard of those before, it's because the only other place I have played these is on a Bingo site..I won't mention which one, but they have a small slots section and I loved these slots. To be able to play them at a casino is great. There are so many good ones, Virgin also has 'Zuma, Chuzzle and Bejeweled 2'. They are all cheap slots to play, cheap and cheerful and can give out some decent wins. They also have a range of other slots too like 'Pixies in the forest and Wolf Run'.

I registered straight away and was eligible to receive their 200% welcome deposit. All I had to do was deposit a minimum of £10 into their casino and the bonus would be instantly credited to me. I did just make the minimum deposit so my starting bankroll was £30.

I went straight to 'Double Bubble'. It is a 20 line slot with a minimum bet per line of 0.01p. There was a time when this is the only slot I would play...it pays out serious money if you can get your win on the bubble line. It's hard to explain what the bubble line is but if you can get a symbol on all 5 reels consecutively that has a bubble on it, doesn't matter where on that reel the bubble is...if you get all 5 it multiples your win by x22!!!!!! You start getting the multipliers from 2 symbols plus. I found the best bet to play this, is at 40p...I think this is the best way to achieve the most amount of profit. I have seen people playing it at a £1 per spin...and yeah ok when they get that bubble line win they are getting like £3000+ but you got to have a pretty big starting bankroll to be ale to play for long enough to get that in...and I never have lol. If you get the opportunity to play this slot and you haven't played it before...play it now. Honestly it's brilliant. It has a bonus game too...but that doesn't really come in very often and it doesn't pay out much either.

There isn't a massive selection of slots to choose from though. I also read that Virgin used to have a lot more slots than this?? So I don't know what happened to them ones. With the small selection of slots to choose from I did find myself a little bored after about 6 hours, I'd played Double Bubble and Peggle till my eyes went square so was just flicking through the remaining slots winning small amounts here and there. The worst thing for me is to get bored at a casino...if you can get bored spending money then it is seriously boring...that's how I look at it because I love spending money. I started to loose enthusiasm and motivation and was just picking any slot to play in the end which is why my balance went from £120 to zero in about an hour. Ah well...at least I got to play Double Bubble lol.

To be honest I don't know if I would recommend Virgin casino or not, it's certainly not a casino suited for the more heavy, advanced players looking to deposit big and win big..no no no...but for a first timer or just a casual gamer then yes I would recommend you try out Virgin Casino. (And Double Bubble!! Ok I think I got my point across now hehe!!)
Icymod 758 reviews
Canada
Message
Having been on Virgin casino when I came to it a couple of years later when it opened my experience were like eating a Thanksgiving Dinner. You have your main course of Turkey for game variety, mash potatoes for bonuses, stuffing to really complement the wins and gravy to make sure live chat gives you the help you need if everything turns really dry! Anything else that fell into the dinner that I have not mentioned is pretty much the winnings that turned out to be leftover losses in the end.

On my first deposit there was this 200% bonus that I really wanted to take up but unfortunately it was for new members that only resided in the UK and Ireland. The worst part of knowing this is the wagering is a very small 2x the playthrough on any deposit. Can you believe Virgin casino is holding this bonus worth only 2x!? That is a dream come true to select players because a very low wagering could turn everything into bills & coins in your pocket in just a matter of minutes! It was way too good to pass up that I "had to let it go!" So instead I played for a minimum deposit on $30 because Virgin casino only gave me a very good impression but changed when I could not take that very sweet golden opportunity. Instead I never had a good run from my deposit because rather than lady luck appeared to bestow me her amazing grace her evil sister showed up to make no ends meet. Lady luck stood me up!

Some of the games stopped me from wagering on them (Siberian Storm) because they can't take bets from my country. This was the same thing back in Casino770 where they have these new games but only selected countries can wager and play on them. Although it was really fun to play Secrets of the Phoenix. It was identical to the game called Elements in the NetEnt casino which cascaded every time a win shows up. If getting at least 4 wins in a row it will give you the freefall feature but on Secrets of the Phoenix they are called "Free Spins". It's the same with Elements but "More Free Spins" can be earned inside much easier!!! The best part with all this is their Red Wild Phoenix to expand after a few wins from it! This was pretty cool but was cut short for me.

It's a shame that this casino does not hand out Free Credits of any kind, just bonuses that did not apply to me. Overall, a UK based casino that has some enticing offers and great potentials! An 8 out of 10 for Virgin casino!
chriskay 98 reviews
Germany
Message
I can remember I had begun playing at the Virgin Casino when it launched in the year 2009, probably only because of the Virgin Brand, since them it's still one of my favorites. I love the fact that the casino offers games from all of the major providers and some from lesser known Casino software’s too. It was the opinion for me never to get bored and that I don't have to do multiple accounts to access Casino and Games. That I am just lovin so much. So yes, it's convenient, has a great variety and I've won many times too, over the years.

The only one negative reason always when I needed help from that customer support, they were often busy so I had might wait sometime along time, but I always did get served, cause just need to be patient at peak times. Definitely you should a look if you like a huge variety of games and good overall service.

I have been playing there occasionally for a lot of time. I'd play more at Virgin casino as there were a few more slots available, but with some of the top IGT games there, that's a decent enough start. They are intending to ramp that up so they say too.

I had deposited here only 15 euro with a deposit bonus, but I had wined not much at the last time for about 1 week. It made me really fun and I had made the wager to eighty percent till I had lost all. In anyway I would say that this casino is a really serious online casino, and that you can play on here really good. The Connection and safety grade is big, and don’t let you get any problems.
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