ZigZagSport Casino Complaints

I have made a few deposits and played two bonuses from them. I deposited in SEK and now I want to make a withdrawal to the same credit card that I used. I can't choose to withdraw to anything else than cryptocurrency for some strange reason. I have emailed them at least 15 times and asked them to fix this, but they don't reply to my emails.

I just want to withdraw my money to the same card that I used, not in crypto. I have tried to withdraw in crypto just to check if it was possible, but that is not possible either. They just hold my money and it's impossible to contact them.

Hallo! I have made on 21.07.2022 an second try withdraw per mastercard! 352 Euro! The first withdrawal I made was last year! Then after some emails and chat, I have got the info I should not make a Withdraw with skrill (I had a deposit with skrill) I should make it with Mastercard - so I did this. But since 21.07. I have not gotten any info or any money! The chat is not reachable and after I have written in the chat window about my withdrawal I have not gotten any re mail! Please help!

Firstly I really enjoyed their site layout. But then the small nightmare came.

I have won 1000 euro from a wanted slot game spin with 20 cents. I have won some more money betting parlays and singles on MMA. My most recent win was +183euro 4 piece parlay.

I am verified, I have been paid a withdrawal of 50 euro before.

I have requested a withdrawal of 500 euro 2 weeks ago on the 14th of september.

I have sent emails and attempted to ask the live chat, which is not live at all. It's just a leave a message request.

No ones responding anywhere. I feel like I'm being ignored.

On the bottom of the site it says " You shouldn't be worry about payouts in ZigZagSport.com. "

I am worried after reading all these reviews. I've deposited 694 euro in total. Losing some but ultimately winning in the end because of that wanted spin for 999.60 euro. But now they don't want to talk to me at all? Is it because I'm not allowed to win?

Total balance 1742

I've raised two withdrawals:

1. 16/12/2021 - 40,000 INR through Skrill.

2. 23/01/2022 - 26,416 INR through Skrill.

I've contacted the casino several times through live chat as well as through email in the first 4 months. They said that there are delays in withdrawals and it will take some time. For the last couple of months, they are not even responding to my emails and it has been 6 months since I raised my first withdrawal. I feel like I'm being scammed here. Please help.

I have been waiting for over 3 months for my withdrawals to be processed yet nothing has occurred. This is not the first time I am here to complain about Zigzag sport nor will it be the last. It simply doesn’t take this long to process a simple set of withdrawals. It’s clear that they are purposely refusing to process these withdrawals so I have been left with no other choice but to escalate the matter..... yet again.

I just want to complain regarding this site "zigzagsports.com" because they not giving me money from my account. I requested a withdrawal last March 27, 2022 but until now I have not received my money. They always keep responding with same messages when I follow up in email. Like "this will be processed soon" etc. etc.

I hope my money will give back.

Username: < username removed >

I have signed up with zigzagsport in Feb 22. I used a welcome bonus with my first deposit, finished the rollover, got verified and made a withdrawal. All that went well.

Then I made another deposit. When making another withdrawal of 99 euro on the 14th March 2022, that's when the problem started. Since then my payment is still pending. Several emails to supper were sent and the reply was always the same. They have delayes with payment. That's just unacceptable.

I have an open withdrawal request for more than a month.

I've already tried to solve the problem directly with the Casino, but I always get the same answer "please wait a little longer", but they don't even bother to say how long that "a little longer" would be.

Searching the internet I realized that there are dozens of users in the same situation.

I have cashed out at this casino other times. My account has been fully verified for several years. And I took every care to submit the withdrawal request by the same method as the deposit.

I am now waiting almost two weeks for my withdrawals to be processed and I have no idea why it is taking so long. Each time I go onto live chat they always say the same "We will process it as fast as possible" yet nothing is ever done. I have three 500 euro withdrawals waiting and I will have to do this several times to get all the money out of my account.

I played on ZigZag Sport and was lucky to win around 5000 euro.

I did my first withdrawal 21st October by Bank Card. The same day they told me just to withdraw through Crypto is available. Even if I did deposit with bank card.

Since 21st October I've made many attempts to make withdraw through Crypto but just one attempt has been successful (withdraw 200 euro). My last withdraw is pending since 19th November (almost 3 weeks)!

No help came from live chat, they have just repeated over and over that they have an increased number of transactions. When can i receive my money?

Another thing to have in mind is that maximum withdrawal each time is 500 euro. And I have almost 5000 euro on my account. If every withdraw will take over a month, it will take about 10 months to withdraw all my money. That's not okay at all!!

This casino is one of the worst regarding withdrawals. I had to split the amount I had to withdraw (around 260€). First withdrawal, requested on 28.05. was processed on 10.08. The amount of the transaction was only 100€.

So now I am waiting for 160€ more, which have been requested to get paid out on 10.08, which is now over 10 weeks ago. This is insane.

What I demand from the operator is to process the withdrawal asap. I cannot believe that this small amount of money takes such a long time for a casino to get paid out.

Stay away!

Hi guys,

I hope you can help, I have played in a lot of awesome casinos on your website but as per the screenshots, I have over 3 weeks delay from zigzagsport with my account almost instantly being verified. I tried the chat, email, phone but all I am getting is template answers that it has been forwarded to the financial team with no ETA whatsoever.

Please can you try and help me get at least some reasonable information on when the cash outs will arrive?

Thanks a lot,

Ivelin

Hello! I played zigzag sports in a casino. I won,, and asked for revocation: Revocation Skrill 100 08/28/2021 11:32 PM pending. 9 days passed and I didn’t get my money.

Live chet can’t help but writes to ir customer service every day. They asked for my documents, they found it okay. I don't understand the revocation, why not?

Help me

I wrote to customer service and it always comes back:

"We apologize for any delays caused. We do our best to shorten the processing time of this inquiry. It is assured that the request will be processed. "

Dirt

Present situation: My account is verified. The complaint is concerning ZigZag casinos delayed paying of my withdrawal 1000€, divided in 2 separate 500€ withdrawal to my Skrill account. According to Zigzagsport casinos terms and condition are sad that the casino will handle the withdrawal in 24 hours after the player makes a withdrawal request. I have tried to get ansewers from the casino but the answers are quote: we need more time or I’m in a queue, or my withdrawal will be handled soon. I made withdrawal reguest a week ago.

Requested a very small withdrawal of 75 euros and I am still waiting, the request was made 7/7/2021 and I am verified to this casino, I withdrawal one more time to this casino and it also took 10 days, I hoped that this casino would have learned from the mistake of the past or that it would have been improving but it seems even worst I do not know what is their problem and they need so much time to proceed a withdrawal or if they want to pay this time, but I do not have much patience to wait more time to find out and I decided to ask the help of askgamblers team.

I talk many times with their support team and I am receiving the same answer every time, thank you for your patience your withdrawal will proceed soon but never does I also have an email that I sent them and their answers.

i play at zigzag sports for about six months. At about may I made my first big win on soccer (400 euros) and then on slots (500 euros). Combined it is 900 euros. the company paid me with a big delay 100 euros on 24/5 and then 390 euros on 7/6. I have had a pending withdrawal of 500 euros since 23/5. I can provide with screenshot if needed. I just need to know if I am going to take my money or not. thanks for your help

I signed up to this casino recently. Won a small amount of money, €200. Requested a withdrawal, sent in all the requested verification documents, which were all approved, so I am fully verified.

Problem is, I am still waiting for my withdrawal, going on 48 hours now. They say all cash outs will be processed within 24 hours. Like the other complaint on Askgamblers, I too am getting the usual response from live chat "a large amount of withdrawal requests ".

Can you help me with this issue as I am getting nowhere with them.