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Withdrawal via Neteller is not processed


4 years ago
Hello,

I have been waiting almost a month to my Neteller withdrawal to be processed at ZigZagSport. I think that's a way too long time. When I try to ask about this in the chat, I just get an answer that financial department will deal with the withdrawal requests. When I asked how can I contact to financial department, I got an email address from the chat, but they aren't answering anything. I have made a deposit and verified my Neteller account. At first they asked me to use my Visa to withdrawals, but that card isn't in use anymore, so I can't use that.

I can upload the printscreens of my withdrawal request and the emails I've wrote to them.
Disputed Casino ZigZagSport Casino
Amount €475

Discussion

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name

Dear ZigZagSport Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name

Dear @Frosty__910,

The AskGamblers Complaint Team has removed your email address from the public post due to privacy issues. Please refrain from posting sensitive information to public statements. ZigZagSport Casino Team has been informed about your email address at the moment when your complaint has been published.

Thank you for your understanding.

User name loyalty-level-2

To which email did you send the email? I haven't got an email, neither in spam folder. My email is <email removed>

ZigZagSport Casino Complaint Stats

Resolved 14 / 27
Avg. Amount $1,026
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

ZigZagSport Casino Complaints

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