Zet Casino

Zet Casino - 500EUR Withdrawal delayed and then canceled without explanation

€1500

Hello there AskGamblers team, today I need your help to fill a complaint here because Zet Casino is having a shameful behaviour with me and my withdrawals, I requested a withdrawal around a week ago and even though it says 3 bussiness days, I was still waiting because it's normal for some casinos to delay payments.

But now after 1 week not only has it not been paid, but also cancelled by them and sending the money back into my casino account, this resets the timer which will make me get the money probably next year at this point.

When contacting the casino they give automated and generic answers, not being able to help and claiming that I cancelled it myself (I didn't lol and not possible payment provider because it's a crypto wallet), they are probably AI agents.

I need the money for christmas and I think ZetCasino should fullfill their word and pay my winnings like normal.

I already have another withdrawal of 500EUR which is already in the timeframe of being paid, hopefully this time ZetCasino pays in time and doesn't cancel it.
Thanks AskGamblers for this space.

Zet Casino - Tournament wins not given

€500

Hi! I won a tournament at this casino and they have still not given me the winnings after 1 week. I have contacted their live support and I have been getting 0 help from them. They keep using pre-written messages. They are supposed to give the winnings with 72 hours and that didn't happen. It's for $750 CAD. Id like to know whats going on

Zet Casino - Responsible gambling policy breached - request for refund

$750

Dear AskGamblers Team,

I’m reaching out to file a complaint against Zet Casino due to a serious issue involving my self-exclusion request, which was not handled according to their stated policies.

On April 26, 2025, I submitted a self-exclusion request via email, as instructed on the casino’s website, due to a gambling addiction. I did not receive a response.

According to the casino’s responsible gambling policy, self-exclusion requests should be processed within 24 hours. However, as of May 1, 2025—five days later—my account was still active, and I was able to continue gambling. This resulted in further financial losses that could have been prevented had my request been handled promptly.

On May 1, I contacted the casino again. They replied by assigning a case number to my request. On May 4, 2025, I received an email confirming that my account had finally been closed. In that same message, they also wrote: “Please be assured that your request is being treated as a priority, and we will get back to you with an update as soon as possible.”

However, since then, I have received no further communication from the casino.

In my email from May 1, I clearly asked for a response and resolution within 7 calendar days. I also provided screenshots of their Terms and Conditions and evidence of transactions made between April 27 and May 1, during the time when my account should have already been closed.

This delay in processing my self-exclusion request is a violation of their own responsible gambling policy and demonstrates a failure to protect vulnerable players.

I am therefore requesting a refund of the losses incurred during this period in the total amount of €1,186.

I kindly ask for AskGamblers’ support in resolving this matter and ensuring the casino is held accountable.

Thank you for your assistance.

Zet Casino - Delayed Withdrawal 10 days

I requested to withdraw my 32$ from my balance to my crypto account using USDT. It took me 10 seconds to deposit but I've been waiting for more than 10 days to get back my money. I know it sounds funny for most people to complain about 30$ but it's like 1/4 of my monthly salary. Everytime I contact support, they keep postponing me until further notice reasons are technical malfunction/ Deparment Finance receiving alot of requests/ holidays and weekends. I want my money back I've been patient enough I tried sending emails to support they never replied to me. I contacted live support he told me ur withdrawal is not visible until I send him a proof lmaoo xd I copy pasted the chat between me and the support guy below:

$32

Zet Casino - Money back

On March 11, I played a session of live casino Blackjack Manchester via the ZetCasino platform. During the game, the dealer made an error — he accidentally took two cards and mistakenly locked in the wrong card, which resulted in me being marked as the loser. The game was immediately paused, the cards were rechecked, and the dealer admitted his mistake, apologized, and clearly confirmed that I was the actual winner.

However, my winnings were never credited to my account.

I promptly contacted ZetCasino live support, provided all the necessary information, and was told that the matter would be looked into shortly.

A week later, with no resolution, I followed up again. This time I was told that they were waiting for a response from the Blackjack Manchester provider. I understood and waited patiently.

Meanwhile, out of curiosity, I reached out directly to Blackjack Manchester support. To my surprise, they confirmed that they had already notified ZetCasino of the error right after the incident, confirming that the payout should be made. They even sent the notification again, just in case.

I then contacted ZetCasino again and informed them that Blackjack Manchester had already provided everything needed. Since then, for three weeks in a row, I have only been told that the case is being handled "at the highest level" and that I am a "priority."

As of now, nearly a month has passed, and there has still been no resolution or payout, despite the dealer’s acknowledged mistake and the provider’s confirmation

Zet Casino - Withdrawal 1200 USD delayed at Zet Casino

€140

I have been playing on Zet Casino now for over 6 months.

I have deposited there many many times and spent thousands and thousands there and all deposits I have made there were approved instantly. I finally won a little and decided to withdraw and my first withdrawal of $1200 was fine I had it within a couple of days. I wanted to withdraw all my winnings but they apparently have $1200 limits for withdrawal for my level. So I tried withdrawing $1200 for the second time after my first withdrawal was processed and received and have been waiting now a week for my money but it still sits there pending at Zet Casino.

I would also like to mention I had winnings of almost 10k but their limiting withdrawals made me play more and of course, lose most of my winnings which I think is ridiculous.

But anyway I am still waiting now one week for my withdrawal and they keep telling me “Your withdrawal is safe and be patient” I have all my chat transcripts kept and screenshots of my withdrawal etc. I just want what’s rightfully mine. Thank you.

Zet Casino - Withdrawal request not being paid

$1200

I have enquired over 10 times about my withdrawal request of $750. It has been 9 business days since I placed the request, and they are well over their stated deadline to pay it. And they still keep brushing me off with excuses.

I have attached screen shots of all the supporting evidence showing their withdrawal policies, the date and time the withdrawal was requested, and the conversations of them dismissing me with scripted messages of excuses.

Zet Casino - Delayed payment with no relevant justification

$750

Zet Casino did not proceed with withdrawal for much longer than 3 days as they claim it is the time needed to proceed.

First, withdraw 28.10.2024 second next day I tried asked 3x times support, but it seems to reply like copy and paste.

Support says they have too many outgoing payments, but I should not be worried about the money....dears if you get this several times, you start worrying... can you please help to push it

See transcript

Zet Casino - Major delayed withdrawal payment

Kč17300

I have been trying to withdraw my 500$ win since October 28, 2024.

They keep giving me the run around saying it has been expedited and will be paid soon and it still hasn't.

Their policy states 0-3 days for withdrawals and this has been way over that time frame.

Please help i would really like my winnings that are owed to me

$500

Complaint Statistics

Resolved 30

Avg. Amount $ 1,636

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

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Player rating

5.2/10 ● 44 reviews

Top reviews from our players

SusanPeterson

8/10

This casino offers great bonuses, I had a glitch on my first bonus but they provided another bonus as well. Although I wasn't happening with the glitch, I felt the casino went above and beyond to provide support for a replacement bonus. The game selection is quite good and they have a really generous rewards program. And they keep their word, the withdrawal was fast and efficient, which I really appreciate this.

It was a systematic issue with my first bonus and resolved extremely well. So far the makings of a really good casino. I hope they continue on the path that they are on, they have good customer service as well.

luis0876

9/10

There are many bonuses and special offers here, they try to attract new gamblers as they opened no so long ago. You can get a 100% bonus for your first deposit, but you must use all the bonus money before transferring your money back to the e-wallet. You get weekly free spins if you gamble regularly, I usually play card games, but sometimes I play slot machines and I can’t see any difference between usual and free spins, they are totally legit imho. The dealers in card games aren’t bots, you can earn some money here. There is also a partnership program, if someone uses your link to register, you will get a percentage from his deposits. And you only need an e-mail to register here.

James62

6/10

How easy it is to use and how many different choices you have. Great fun. Different withdrawal options. When it allows withdrawal to visa it happens in 1-2 banking days.
An ordinary casino with a standard set of bonuses. Nothing special. Staff are friendly, polite, and helpful.
Has promotions.
I like a lot of things: a great interface that is not overloaded, great bonuses for both deposits and for nothing (which is especially nice).

VergeOfDeath

5/10

The bad reviews here is not same as high ratings.
I played the casino games and wanted live games. I tried some games because they have lots of new names of providers, I like that.

The verification period was awfully long. I have something against casinos who ask for too much personal information and processes them in a long time. It is stressful plus talking to live chat does not help

Hey VERGEOFDEATH, We are happy that you liked our selection of games. As far as personal information is concerned, there is a good reason for us to make thorough checks - security is paramount and we are not willing to make compromises with it. We understand that there is a fine line between security and optimal player journey and we are doing our best to get it right. Note that verification is done once and things are much simpler and hassle-free after that. Kind regards, ZetCasino

Zet Casino 5 years ago

samituoh

1/10

Avoid this casino. There is cashbacks on VIP level 3 but when you deposit within a week (monday to sunday) you need to remind to ask separately this cashback on next monday. This doesnt comes automatically and you need to ask this separately from support / live chat.

And if you forgot this, you dont get nothing.

Please aware this and all of this casinos sister sites.

Hey SAMITUOH, A manual, requested-by-player or an automated cashback is a business and technology choice each casino needs to make. One of the reasons for our generous bonus offers and loyalty programme is the fact that our processes have allowed us to limit bonus abuse, and thus commit a larger bonus/loyalty budget to our regular players. We are truly sorry that you feel that way about our casino but if this is your only concern, please be aware our processes are what they are for the good of the huge majority of our players. ZetCasino

Zet Casino 5 years ago

LePaus

2/10

I like the visual feel of the black and yellow website. There are many ways to deposit and withdraw. There are basic bonuses. Chat service works (tested many times unfortunately...)

They are very slow at paying out your winnings. I was repeatedly asked for documents, some even twice by accident. Every time I responded to their demands it took another two to three days to process that particular step. It has been 13 days now since my withdrawal and I still haven't received all of my money, which I had to withdraw in separate parts because the limits are so small. Will not be coming back to them.

Hey LEPAUS, We are sorry that you feel that way - can we do something to bring you back? As mentioned above to another reviewer, thorough checks are necessary as security is paramount for us. We understand that such detailed checks may be frustrating at times but we are an established casino with strict rules which we aim to follow. As for the small withdrawal limits - we have different withdrawal limits for different VIP levels and even personalized ones which can get very high. Kind regards, ZetCasino

Zet Casino 5 years ago

Inactive user

6 years ago

3/10

The graphic design on the site looks nice & appealing. I can't say anything more about it, because I never got the play the games, despite my effort. The design looks modern & nice.

I deposited 100 euros via "Quick deposit", successfully. After that, I was asked to put in my personal information. No problem. I put them in; but I just couldn't fill my date of birth to the respective windows on the pop up window. They just didn't react. Also tried it with my phone, with no success. I had to explain the problem to at least 3 different people on the chat, on 2 days, every time starting from scratch, and they made me clear history and try this and that multiple times. First time when I inquired this was at night; the chat person wasn't really even trying to help at that point, just making me wait on the chat. I think I spent/worked at least like 2 hours total, just to make it work and to get access to my money, or to get it back. Finally I was just begging them to return my money via Trustly. Which they finally did. It was totally not worth it. Good thing is, that I at least got back the 100 euros, so I give the 3 stars for that.

Hey, We apologize that we haven't responded more promptly to this comment. Note that this was a technical glitch that was quickly resolved and you shouldn't experience this anymore. Kind regards, ZetCasino

Zet Casino 5 years ago

sosporty

3/10

This casino looks great, many variety of games slot and live casino. They have slots from almost all providers, easy to deposit money, bonus I do not know

I look at zet casino details and it says 24 hours wait on ewallet. I talked with chat and he explained that it took up to 3 days on e wallet. Further he explained that 24 hours is 3 days, mmm, another thing is max withdrawals at 500 euros per day, is shameless

bac

1/10

Nothing exceptional. The Casino has a classic variety of games slot and live casino. There are many ways to deposit and withdraw. The bonuses are interesting.

Time to withdraw shameless, I wait a withdraw from 8 days (not yet completed). The daily withdrawal is really low even with the VIP level. The VIP level is slow to reach and quickly lost. The site is quite slow and it is difficult to play from a smartphone.

The live chat while still available does not solve the problems. Most of the time you lose time by contacting them. In my profile I have not found where to set the daily deposit limits or timeout periods.

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