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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

Absolutely Superb casino! The platform feels fresh with great slots and stunning graphics. The interface is very responsive and well structured. Overall it is definitely a very exciting casino platform.

I like the slot games and I like the bonuses. It's a very useful website. There are many various casino and slot games, where you can spend interesting, and enjoyable time.

Very professional graphic design that intrigues a new player. Games of the highest quality. I highly recommend I am very keen to advertise Windetta Casino among my close friends.

Not everything is translated into Polish, but that's good for me because it helps me learn a foreign language. For me, the minimum deposit is quite a big expense for me and for most players from my poor country.

I find the fresh design of this online casino particularly modern, very cool and user-friendly. Unfortunately, I haven't had much experience there yet, but the deposit bonuses are also very attractive and well positioned. The games portfolio is good, the support is very friendly and the deposit options are also extensive.

I don't think it's good that you have to look for personal bonuses first. You can only find these under the profile “Own bonuses” after a long search. In the other sections you will only find the bonuses that you could use.

Windetta Casino offers exciting games and excellent service! The great bonuses and the smooth gameplay, a lot of deposit methods, which are very good, and last but not least, there is also a fast withdrawal. I can only recommend this casino to everyone. :-)

Best casino which I ever played. Easy to navigate website, active support, plenty of games to choice, no high wagering. Bonuses. Promotions. Good fun:-)

There are not so many problems. Maybe one. For people who don't know English. I didn't have ever any problems with deposits or withdrawals. Everything on time.

Windetta Casino is a truly exceptional experience for gambling lovers. With a luxurious atmosphere and an impressive variety of games, this casino really stands out from the crowd.

What's most impressive is its vast selection of games. From classics like blackjack and roulette to the latest state-of-the-art slot machines, there is something for every taste and gaming preference. Furthermore, the quality of the games is impeccable, with state-of-the-art graphics and animations that make the gaming experience even more immersive.

The Windetta Casino team deserves to be highlighted for its courtesy and professionalism. From the servers to the croupiers, everyone is committed to providing a first-class casino experience. Customer service is fast and efficient, ensuring that any queries or issues are resolved promptly.

The casino atmosphere is equally impressive. The elegant and sophisticated design of the space creates an immersive environment that is both exciting and relaxing. In addition, the diverse restaurant and bar options offer a wide range of gastronomic options for visitors.

In summary, Windetta Casino is a superb choice for anyone looking for a high-quality gaming experience. With a vast selection of games, exceptional service, and a luxurious atmosphere, this casino truly stands out as one of the best in the business.

Although Windetta Casino has some strong points, there are also aspects that leave something to be desired, making it a less ideal choice for more demanding players.

One of the main negative points is the lack of transparency regarding bonus and promotion policies. Wagering requirements associated with bonuses are often not clearly communicated to players, leading to confusion and frustration. This can result in an unpleasant experience for those hoping to get the most out of their bets.

Furthermore, customer service at Windetta Casino does not always live up to expectations. While staff are generally courteous, there are times when response to player queries or issues may be slow or inadequate. This can leave players feeling neglected or dissatisfied with the overall experience.

Another area of concern is the variety of games available. Although the casino offers a decent selection of popular games, some players may find the offering to be limited compared to other online casinos. This can result in a repetitive gaming experience for those looking for diversity and novelty.

Finally, Windetta Casino could improve its online gaming platform. Sometimes loading or performance issues can interfere with the player's experience, making it less immersive and enjoyable.

In summary, while Windetta Casino has its positives, including a luxurious atmosphere and a decent game selection, the negatives, such as a lack of transparency in bonus policies, inconsistent customer service, and game variety and performance issues, can affect overall player satisfaction.

The casino is very good and has great games, easy deposit methods, quick verification, and very fast payouts too. It's a Casino that I recommend for everyone to play

I wish the casino could make all the slots available to be played with bonus money, then that would be perfect, and also make more bonuses available with higher percentages.

The rewards program is advantageous, they could just make the limit clearer between being able to receive free bonuses or not, as we don't know when we are eligible or not.

One of the best casinos today, highly recommended. Dynamic dashboards and smooth, fast website. I loved the experience of having fun playing extremely satisfying games.

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