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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Weiss Casino shines as a beacon of excellence in the gaming world, renowned for its unwavering commitment to quality, an extensive array of thrilling games, and exceptional customer service, ensuring a premier gaming experience for every visitor.

Hello meireles, Thank you for such kind and inspiring words! It’s wonderful to know that our commitment makes a difference and helps create a place where you feel truly valued. Looking forward to making your next visit even better!

user avatar

Very easy and modern casino. Lots of games available. They give a lot of bonuses too. Would highly recommend to new gamblers. They also have a crypto play to earn which is coo.l

Hello Jawoja, Thank you for highlighting your experience with us! It’s always encouraging to hear that our mix of games and features brings real enjoyment, and your recommendation truly means a lot. Here’s to many more sessions together!

user avatar

It has a pretty good welcome bonus to give it a try to see if you like it or not. but it has all the big-name games so that's nice. You won't find any games missing from their list.

The ui could be a little bit better for users. It seems a little plain and boring. But it is fairly easy to navigate which is nice. They could make their site a little more up to date. Like gamda's site.

Hello godada, Thank you for taking the time to share both the positives and the areas we can improve on. Your thoughts on the UI are noted, and our team is always exploring ways to refresh and enhance the experience. We appreciate your honesty and look forward to making your visits to WEISS even better!

user avatar

I like the casino because the customer service is helpful and there are plenty of games available on the site. Payouts are fast and I especially like that you can use your card to deposit money.

Hello opoi1313, Your words capture what we aim to deliver! Your satisfaction is our top priority, and we truly value your trust in us.

user avatar

I've been playing around at online casinos for a long time, and I can say that Weiss has very good customer support, they are reliable, and I love their token reward system. We bet and also get some rewards for it. I recommend it.

Hello Shogunpt, Your trust means a lot to us! Your words highlight exactly what we aim for - an environment where support is prompt, play is fun, and loyalty is rewarded in a meaningful way. We appreciate you sharing your experience!

user avatar

Fast deposit, fast withdraw and great variety of slots!Like the program WEFT, its very nice play and earning tokens in Weiss casino, of course its the best casino online.

Hello gabicerveira, Your feedback motivates us to keep improving and adding more ways to enjoy WEISS! Our team works hard to make every spin and interaction with WEFT exciting - glad to see it’s making an impact!

user avatar

Quick deposits, they have all the games you can imagine. Quick withdrawing as well. For a new upcoming casino, it's honestly really impressive. Love the experience!

Can't think of anything, really. The casino feels like any other massive online casinos, which I value a lot, meaning the overall vibe. And it can only get better. :)

Dear morvil, Your review means a lot to us! It’s our mission to create a gaming environment that’s both exciting and seamless, and your feedback tells us WEISS is on the right track. We look forward to making your experience even better.

user avatar

I very like this casino. Great games, great bonuses, and my favorite is a WEFT token. You can receive tokens with a daily wheel spin, codes, and after wager, and you can stake these tokens.

Dear Csgergo17, We’re thrilled to see how much you’re enjoying WEFT! Our token was built to offer more than just a coin to hold - it’s a gateway to long-term value through Hold2Earn and Play2Earn features. Thanks for being part of the journey with WEISS!

user avatar

Amazing casino, with great customer service! Never had a problem, their token system also amazes me. Great possibilities, enjoying all my session here.

Dear staycanbo, Your feedback tells us we’re on the right track! It’s always great to hear when our players are engaging with WEFT - whether through Hold2Earn or Play2Earn - since both paths are designed to empower players and grow their balance over time. Appreciate your trust in WEISS!

user avatar

It offers the best bonuses, a very fast support system, and a good security system.
The brand new slots are always on the site so u can always try out the new ones.

Dear lesti, We’re glad to see your experience reflects the pace and quality we aim for. Bonuses are at the heart of what makes the WEISS experience stand out, and we’re glad to see they’re hitting the mark. Thanks for choosing WEISS!

user avatar

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