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Weiss Casino

Item: Weiss Casino
Rating: 8.6
Author: Sharon D.

Our Rating CasinoRank

8.6/10

CasinoRank

Player Rating 841 reviews

9.6/10

841 reviews

Complaint Response 11 complaints

2 days avg. 11 complaints

What we like

Fast withdrawals
Supports multiple payment methods
24/7 live chat

What we don’t like

Deposit fees may apply

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Weiss Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://weiss.bet

Established

2023

Licences

Curacao Gaming Control Board

Company

Taktonum Group N.V.

Affiliate Program

Bona Fides Affiliates

Languages

English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

VIP / Loyalty Program

Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe.

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register.

Below is our online casino review, so you can read all the essential information you need before you get started.

Deposit Methods

Visa, MasterCard, Bitcoin, Litecoin, TRON, Ethereum, Tether, Ripple, USD Coin, Binance, Dogecoin, Cardano, Bitcoin Cash, DAI, Skrill, Neteller, AstroPay Card, SPEI, Trustly, Rapid Transfer, Skrill 1-Tap

Minimum Deposit Amount

Depend on payment

Deposit Fees

Withdrawal Methods

Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, USD Coin, Binance, Cardano, TRON, Ripple, Ethereum, Tether, Visa, MasterCard, Skrill, Neteller, AstroPay Card, Bank Wire Transfer, Jeton

Minimum Withdrawal Amount

€50

Withdrawal Fees

Withdrawal Limit

EUR 4,000 per week

Currencies

Binance Coin, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, USD Coin, ADA, Tether, Ethereum, Ripple, TRON

Verification Speed

0-24 hours

Pending Time

0-7 days

Withdrawal Times

E-Wallets 0-2 hours
Crypto Currencies 0-2 hours
Bank Transfers 3-5 days
Card Payments 0-2 hours
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at Weiss Casino

The casino supports various payment methods so you can deposit and withdraw with ease. It supports the most popular fiat methods, but it’s also a crypto casino, supporting the most popular cryptocurrencies, including Bitcoin, Tether and Ethereum.

Unfortunately, some fees may apply. You’ll find these fees on the cashier page once you have registered an account. You’ll also see the minimum and maximum deposit and withdrawal amounts, as these are not specified in their terms and conditions.

If you want to withdraw more than €10,000, the casino may split this withdrawal into multiple daily withdrawals of no more than €5,000 per day.

You will need to send identification documents to verify your account before you can withdraw. Additional checks will also be required when you withdraw more than €2,000.

The casino aims to process withdrawals as quickly as possible. In some cases, verified accounts could take 10 minutes or less.

Game Providers

Hacksaw Gaming, Spribe, Push Gaming, Nolimit City, Betsoft, Games Global, Relax Gaming, Endorphina, Thunderkick, Spinomenal, Booming Games, Evoplay, Habanero, Blueprint Gaming, Gamzix, Kalamba Games, OneTouch Games, Oryx Gaming, Caleta Gaming, Spade Gaming, Ezugi, NetEnt, GameArt, Evolution Gaming, Yggdrasil Gaming, 1x2Games, Iron Dog Studios, Red Tiger Gaming, BGaming, SmartSoft Gaming, Belatra, Wazdan, Platipus Gaming, CT Interactive, Play'n GO, Quickspin, Pragmatic Play

RTP

Not stated

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Games at Weiss Casino

The casino is home to a list of gaming providers, including top names such as Relax Gaming, Nolimit City and Microgaming. We have listed the gaming providers in our Games tab above, but they are country specific. When you open the games lobby, you can use the drop-down menu to list each provider and see how many casino games are available for each provider.

You can narrow down the games in the lobby by selecting providers individually or simultaneously. Other great features in the games lobby allow you to sort games by type and popularity.

You can enjoy a catalogue of online slots, megaways, progressive jackpot slots and more. If you prefer table games, there are variations of blackjack, roulette, poker and other top games.

If you enjoy the thrill of a live casino, you’ll enjoy games from top live providers, including Evolution Gaming, Microgaming and more. These games are hosted around the clock with live croupiers. You can go fully interactive with them and other real players. You can also enjoy the same features you used for slots and table games to help narrow down your searches and find games quicker.

You can also join the loyalty program by earning WEFT tokens for bets made within their Play2Earn program. More details are available at the casino.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Weiss Casinos Commitment to Responsible Gambling

And lastly, responsible gambling. The casino is committed to ensuring you can play safely and within your financial means. The casino offers tools, and if you visit their responsible gambling tab at the foot of the casino, you’ll find more information.

The casino encourages you to have a positive experience, so they have listed tips to help make that happen, including setting a time limit, taking regular breaks and setting deposit limits.

The casino also has a self-exclusion policy. To take a break from your account, you must email the casino. The casino has also listed the contact details of multiple organisations and support groups that can help with gambling addiction.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at Weiss Casino

If you need help, the casino has you covered. You can speak to the casino in several ways, but the quickest option is live chat. You can launch the feature from any page to speak to a human agent.

There is no chatbot, so you will be transferred to the agents when one is available. The live chat feature is open 24/7, and the primary language for support is English. However, live chat agents can use a translator if you need help in another language.

The other ways to contact the casino include email and phone support. These details can be found in the Contact Us section. You can also contact the casino on Instagram.

If you need to contact the casinos' regulator, they have also listed their email address which is a great feature.

Suggest an edit

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints

Submit complaint

Weiss Casino - 1650 usdt withdrawal pending after 4 days

Hello, I submitted a 1650 usdt withdrawal (transaction id 582552) at weiss casino on October 12 early in the morning.
Withdrawal is still pending on October 16.
I've lost easily 4 time this amount in this weiss casino, how can crypto withdrawal been so slow in this casino, we are not talking about bank draft but crypto transfert which should be instant or made in a few hours. 1650usdt is a medium not large withdrawal.
Who want to play in a casino taking several days or weeks to pay small or medium withdrawal ?
What's happening in case of large withdrawal 5k or 10k+ is it taking weeks or months.
I always play without bonus so reviewing a crypto withdrawal should be fast.
Please, Weiss casino, respect your players, and stop delaying so much the withdrawals.

Resolved

$1650

Weiss Casino - Delayed and limited withdrawal request

In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.

Resolved

$5200

Weiss Casino - 140 usdt withdrawal is taking too long

Hello I have been using weiss casino for a time, I’m a verified account but I never did a withdrawal, now I did one 9 days ago for 140 usdt as a bank transfer. The withdrawal is always showed as processing but it’s been 9 days and nothing happens, live support always say me the same “We are making it as fast as possible” but to take 9 days for a 140 dollars withdraw is too much.

Resolved

$140

Weiss Casino - Delayed crypto payment since February 27th

Hello,

27/02 I decided to join Weiss Casino and made 3 deposits through Ethereum for a total of 2213.09 USDT.

On the said day, I started my ETH withdrawal for a total amount of 3263.09 USDT.

However, since then, my withdrawal has been on the same status: "In Progress". (even though they advertise fast withdrawals)

I went through their KYC and got my identity verified instantly.

Every time I try and talk to the customer support, I get the same automated messages that it's in process and could be delayed due to external factors. However, it's a crypto withdrawal with kyc verification, so I don't understand how it can take this long... (Deposits go through instantly). I can't seem to get any update on an ETA for this,s and seeing other reviews online of people waiting weeks or longer, I'm really worried.

Could you help me with this, please?

Kind regards

Lucas

Resolved

$3263.09

Weiss Casino - Delayed crypto payment

Hi,

I have requested a withdrawal from Weiss casino 5 days ago. We are talking about crypto withdrawal which usually takes 10-15 minutes or 1 day on other sites, Weiss casino couldn't handle my withdrawal in 5 days.

I have asked the support many time about how is it going with the withdrawal, but all they answe is that it is "processing already". I highly doubt that it it processing, because if a crypto withdrawal is processing that is literally minutes to arrive. I am still able to cancel it, probably this is their trick to scam me to play more.

My account is verified and I played and risked my hard earned honest money. I don't think I deserve to be treated this way.

The amount of money isn't big, we are talking about 800$. Nothing crazy win, I have uploaded 200$ to their site.

< full name removed >

Resolved

$800

Weiss Casino - Withdrawal Delayed for a Month

Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred

Resolved

$11805

Weiss Casino - Weiss Casino delayed withdrawal 1500 usd

I have had a withdrawal pending since August 1st. Initially reached out to CS who said it could take up to 10 days to process. Come August 13 (Longer than 10 days), customer support is now giving me the run around saying that it could take up to 14 days.

My account has met the full KYC process and rollovers have been met.

Resolved

$1500

Weiss Casino - 6000 usd withdraw delay

Hello Askgamblers,

I'm here to try you give me some support to try solve this situation with casino in the most easy way and smooth for all sides...

I creat account, made some deposit and can catch a balance of 6000 usd... With that I made a KYC without any issue reported...

After that make a withdraw (screenshot enclosed) on the same day...

Today I go to chat and say to me is on processing part and to not be worry because can take from 15 min to up 10 business days...

A few moments later I receive a email rejecting my withdraw and to create again 2 withdraws 3000 usd each. I create and in the same hour rejected again.

Because of this delays and without any apparent reason I'm here to try solve this and receive all my money with no more delays...

In case you need more information, please inform me.

With best regards,

Andre

Resolved

$6000

Weiss Casino - Delayed withdrawal still pending

I have played on this casino and when I decided to withdrawal they said to me we work all days and the withdrawals processing are from 15 min up to 2-3 days, now its my 3rd day since I made the withdrawal and they won't process it to let me cancel it and loose my money again.

Such a bad attitude the casino using against the players.

I want your help to get my withdrawal, and my account is verified by the way by there kyc option.

Resolved

$1200

Weiss Casino - Delayed Payment since 27th

All that the chat support says is everything is going smoothly and I will receive my withdrawal soon.

I have been trying to make a withdrawal since 24th of sep, now my last attempt to withdraw is still in-progress since 27th, and I thought that would take 15 minutes. it turned out to be days,

I think this needs to be updated and be more clear for players.

I even verified my account way long time ago, as well went through additional verification, and I noticed it is only for 2000 Euro + withdrawals while mine is less than that.

I have even asked them that I want self-exclusion, since at Weiss they don't allow requesting 2 withdrawals at the same time, and I want to protect myself from playing while waiting for my withdrawal since I have balance, and I asked If I will be able to request withdrawals via email, or if there is any way they can help with.

Resolved

$840

Complaint Statistics

Resolved 11

Avg. Amount $ 2,984

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

9.6/10 ● 841 reviews

Top reviews from our players

frangodoswag

1 year ago

10/10

From the moment I stepped in, I was captivated by the vibrant atmosphere and sleek design. The variety of games catered to every taste, ensuring non-stop excitement. The staff were professional and friendly, enhancing the overall experience. Whether a seasoned player or a novice, this casino offers something for everyone.

EchelonM

1 year ago

10/10

I really like weiss casino, because the transactions are fast, your help is kind, the surface is nice. Weft token is a very good option. I can only recommend it to everyone!

Taki1989

1 year ago

10/10

The deposit is very broad and varied.
Their support system makes it very easy to get help if you have any questions.
It has its own token system and the selection of slots is also very good.

Rangii

1 year ago

10/10

Fast cashout and deposit, fast reply for support so many bonus and cashback. WEFT staking system and daily spin too perfect. I think 10/10. We love WEISS

renatoas8

1 year ago

10/10

From the moment I stepped into this casino, I was greeted with warmth and hospitality. The staff went above and beyond to ensure my experience was enjoyable, from assisting with any inquiries to providing top-notch service. The atmosphere was vibrant, with a wide array of games to choose from, catering to every preference. I appreciated the attention to detail in the design, creating an immersive and exciting environment. Overall, my time at this casino was nothing short of fantastic, and I can't wait to return for more unforgettable moments!

alvesjoao

1 year ago

10/10

Very nice casino! The deposits and withdrawals are fast and secure. The site is also fast and have a lot of games, such as slots, live games, esports betting, wich is very good.

The live support sometimes takes a bit longer than usual to respond, but it's fine! For now, I don't have anything else that I don't like about this casino.

sup

1 year ago

10/10

good casino with a nice game assortment, weekly bonuses, and cashbacks. good customer service 24/7, never had problem with withdrawals, also their token is great.

A bit slow deposit on revolut, but I guess that’s their payment providers problem. Never had any bad experiences with this casino at all.. Highly recommended

Teltsi

1 year ago

10/10

Started now in this casino and has an amazing website and a lot of games and offers. They also have a lot of deposit and withdraw options which is always good. Tried the support too and the live chat is fast.

Renatoas88

1 year ago

10/10

Great and fast support team, good design and layouts, a lot of different slots and providers, and other games, it's simple and that's what I like about it. And of course, they have the best promotions and bonuses.

Jakub94

1 year ago

10/10

Very innovative casino and site, something different than seen before. I like the concept. the page is very meticulous and organized. The support is fast and efficient. I really liked it and I will stay at this casino. I expect that it will only grow and get bigger, fingers crossed. Many choices to play and crypto support.