Wazbee Casino

Wazbee Casino - Unjustified withdrawal rejection

Rp6893100

Hello,

I have been playing at this casino since July 8, 2024, and have made many deposits and withdrawals. On September 17, 2024, after my last deposit of EUR 550 and some winnings, my balance was EUR 1,160.50. I requested a withdrawal of EUR 200, but instead of processing the withdrawal, I received an email from the casino stating that they had received an order for a chargeback for the deposit of EUR 450 that was made on September 5, 2024.

I tried to explain to them that I had not requested any chargeback for any of my deposits and why I would even ask for a EUR 450 deposit chargeback, which I had lost in the two days after making the deposit and then deposited another amount of EUR 550 immediately after that on September 7, 2024 in order to continue playing.

I remembered and shared that when I made a transaction of EUR 450, it was declined by the bank or the payment system. This could be the reason. I tried again and this time the deposit was successful. However, the amount was charged from my account in USD and not EUR, as had been the case for all previous deposits. I attached a bank statement to support my explanation.

Additionally, I explained to the casino that chargebacks in Kazakhstan work only on credit cards, not on all types of debit cards. I also shared a link explaining the chargeback process in all Kazakh banks. This link describes the steps, including the need for strong evidence such as screenshots, chats with merchants, pictures of goods, and receipts. Even to lodge a chargeback application, the bank requires a lot of evidence. The process can take weeks to process, and it is definitely not a quick process like the casino thinks.

Unfortunately, the casino has not taken into consideration any of the explanations I have provided and has sent me the following reply:

"We have received a request from your bank for a refund of a transaction amounting to 450 euros on your card ***2919. In order to confirm that this request was not made by you, we kindly request that you contact your bank to request an official letter confirming that a refund of 450 euros for the transaction on card ***2919 has not been requested. Once we receive this information, we will review your case and inform you of our decision."

I have requested the casino on several occasions to provide me with proof of the chargeback order that they have received, but they have ignored my requests.

I contacted my bank through in-app chat about this transaction of EUR 450. I explained the situation to them and they confirmed that I had indeed paid that amount and that the merchant had received it. They also confirmed that I hadn't requested any chargeback and that the bank had never initiated a refund process on my behalf. In fact, they even sent me a link to an online application where I could report if the transaction was a scam or if the merchant was trying to steal my money. Why would they do it if I would request chargeback?

I have attached screenshots of my deposit/withdrawal operations on my casino account and a bank statement showing a deposit of EUR 450 on September 5 (Solnay Global Concept, amount USD 498.77) and a subsequent deposit of EUR 550 on September 7 (anthill.center, amount EUR 550), as well as emails with the casino and video recording from the bank app.

Due to security and safety concerns, it is not allowed in the bank's app to take screenshots or record videos. Therefore, I had to use another phone's camera to record all the evidence, including my card number *2919 online statement, as well as a video of my conversation with the bank representative to prove that there had been no chargeback initiated. Link to video is attached in the file.

Wazbee Casino - Two missing withdrawals

€550

The first withdrawal that I did not receive was requested on July 15, 2024, at 05:29 CEST (500 EUR). A few minutes later, I received emails stating that the withdrawal had been sent (USDT ERC20) and that I should receive it within a few minutes. So far, I have not received anything. For the past two days, I have been chatting with bots who inform me that "investigation is in progress" and that the financial department will contact me. When I ask how long I have to wait, they say they cannot provide a specific time frame. It's a shame that such a well-rated casino has such terrible support and these kinds of problems. I am filing this complaint because I feel helpless. Additionally, this issue also concerns a second withdrawal of 950 EUR that I requested on July 16, 2024, at 14:38 CEST. The same situation occurred: I received email confirmations, but the withdrawal was not processed.

Wazbee Casino - Account closed and money confiscated by casino

€1450

Made 100$ deposit to casino, done few bets, and redeposited 70$ more. After while i got my account suspended and recieved only last deposit back, 80$ , but not full summ of my deposits, while i havent lost a penny. Speakinf with their support they said they done me a favor, while i didnt even recieved my biggest deposit.

$100

Complaint Statistics

Resolved 4

Avg. Amount $ 688

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player rating

8.6/10 ● 55 reviews

Top reviews from our players

mejidjon

10/10

Tried Wazbee out of curiosity and ended up staying for the smooth experience. Fast payouts, lots of games to choose from, and the cashback actually adds up. It’s not every day you find a new casino that delivers without drama. So far, so good!

Hello mejidjon! Thank you for your 10 out of 10! We’re really happy to hear that Wazbee Casino has been a smooth and enjoyable place for you to play. It’s awesome that you’re enjoying the variety of games and that the cashback is actually making a difference-those little extras can really add up! We always aim to make gaming fun and stress-free, so it’s great to know we hit the mark. Keep having fun, and we hope every session feels just as good! Again thank you for your review! Best regards, Wazbee Team

Wazbee Casino 2 months ago

Natalians

10/10

Very good casino and a very large selection of games, and also providers. Super promotions and super bonuses. Fast payouts. I recommend online casino to everyone

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Wazbee Casino 2 months ago

Kbigelow98

8/10

Great selection of payment options and so simple to use website, though I haven't been using the site for to to long I am not sure yet still giving it a try.

I haven't gotten that far yet lol I heard mixed reviews about the cashout times and verification,however I haven't found that myself yet, I guess I'll see here soon

Greetings Kbigelow98 ! Thank you for your review! It’s great to hear that you enjoy the variety of payment options and the user-friendly website. We understand that you’re still getting familiar with the platform — discovering new games and features step by step can be really enjoyable! Regarding withdrawals and verification, we always strive to process them as quickly and smoothly as possible, so we hope your experience will be just as seamless and positive. Wishing you lots of luck and enjoyable moments with every spin! Best regards, Wazbee Team

Wazbee Casino 4 months ago

Svarelis214

10/10

I really enjoy this casino. They have a lot of casino game providers. Also, they have fast withdrawals. It's also available to deposit crypto. Still, everything is just perfect

Hello Svarelis214! Thank you for your review! We’re happy to hear that you enjoy the wide variety of game providers, fast withdrawals, and the option to deposit with cryptocurrency. It’s great to know that your experience has been completely positive! We wish you many lucky spins and joyful moments while playing! Best regards, Wazbee Team

Wazbee Casino 4 months ago

KiearaA

8/10

Wazbee Casino offers a vibrant gaming experience with over 6,000 games, including slots and live dealer options. The 150% crypto bonus is a great boost for players, and fast withdrawals (under 10 minutes for crypto) make cashing out seamless. The BeeCoins loyalty program rewards regular play with cashback and free spins, enhancing the fun.

Wazbee Casino’s 3-day bonus expiry is too short, pressuring players to wager quickly. Responsible gaming tools are limited, with no deposit or loss limits, only account locking. Some players report ignored self-exclusion requests, raising ethical concerns. Withdrawal issues, like cancellations after approval, frustrate users.

Greetings KiearaA! Thank you for your feedback! We’re glad that you enjoyed the variety of games, bonuses, and the BeeCoins loyalty program. Regarding your comments about bonus expiration times and responsible gaming tools — we are continually working to improve these features to make the platform safer and more convenient for all players. All withdrawals are processed correctly, and if anyone has questions about transactions, our support team is always ready to assist. Your feedback is valuable to us, and we appreciate your attentiveness — it helps us continue improving. Best regards, Wazbee Team

Wazbee Casino 4 months ago

Ildar93

10/10

The best casino. Instant payouts, fast chat, licensed casino. And most importantly, a convenient and clear interface. I played in many casinos, about 30. This is one of the best

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Wazbee Casino 4 months ago

Masprs

10/10

Quick payments, good games recommend 👌 quick response to chat etc 5 star 5 star 5 star casino. I didn't have bad experience yet so far fastest layouts to Neteller service I had experienced

Greetings Masprs! Thank you for your review! We’re glad to hear that you enjoyed the fast withdrawals, quality games, and responsive chat support. We always strive to ensure that all deposit and withdrawal methods, including Neteller, work reliably and quickly. We wish you good luck on every spin and many enjoyable wins! Best regards, Wazbee Team

Wazbee Casino 4 months ago

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