Page 10 – Player Reviews for Wazamba Casino
100% up to 2000 BRL + 200 Free Spins + 1 Bonus Crab
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The best choice casino,First impression was super good. Very nice visuals and great graphics. Like that, you can pick a hero/avatar, gives a great fantasy feel into an adventurous universe.
Friendly support and helpful! Plus interesting deposit promotions, big welcome bonus + 200 free spins and a loyalty program, I recommend it! And it is worth adding a lot of slots, a large selection!
Good casino, with great design and good support, verification was quick! I don't have experience with withdrawals, but for deposits is enough options!
i don't like their offers, nothing new like match bonuses for deposits from 20usd and if the promo is great then the minimum is 50usd deposit! Also bad is loyalty program, it's not for small rollers.
I like the kindly support and the games on the site, and also very Nice too navigate on the site :-)
Thank you for a great casino :-)
I like also the promotions and the bonuses.
I dislike that i have had some problems with My deposit with Mastercard, but I think it is solved now :-) but else i Hope for more active live chat :-)
One of the best casinos that I only know to all my friends, I advise him to quickly withdraw funds; excellent support; a huge selection of games; in my opinion one of the best casinos well done !!!
The variety of games are nice, and the bonus also. There is a possibility of getting cashback starting from level 3. That is the only positive things about the casino
The worst casino online. do not bother to play. The website is bugging, the games are bugging. The support and the IT team are totally incompetent. I am waiting for more than 2 weeks to have a problem solved. Every time, I asked I got a different answers. I put a star because I can not give 0 star
Dear Maria, First of all, we would like to thank you for taking the time to review our website! Every feedback is very important to us and goes a long way to helping us improve our service! The last couple of days we have been having some technical updates performed on our site, which might have interfered with your game and we apologise for any inconvenience you might have experienced because of that. However, we would like to assure you, that during the update the issue you were having regarding your coins has been successfully eliminated! We sincerely hope that you decide to continue playing on our site and, as a sign of goodwill, we would like to offer you a special bonus, which you would be able to receive by contacting our LiveChat! Should you have any questions, please do not hesitate to contact us via LiveChat or email! Best regards, Wazamba Casino Team
The live chat does not work, the phone number does not work. They have a maximum daily withdrawal limit haven't seen this before. Long verification process. I had issues with slots crushed sometimes, after I refreshed the page it worked again, but it is a bit annoying.
Dear Valued Customer, Thank you for taking the time to review our website! We highly value each opinion and are constantly striving for improvement! Please note, that while the calls are accepted from 10:00 to 20:00 GTM +3, our LiveChat is available 24/7 and our support team is always ready to answer any of your questions! Moreover, should you experience any problems with contacting the LiveChat, you can always reach us via email! Regarding the withdrawals procedure, please note, that as it is stated in our General Terms and Conditions, all withdrawal requests are worked through within 24 working hours (which amounts to 3 working days) by our Finance Department. However, from our side, we can assure you that we will work harder to improve our service and your review will not left unnoticed. Moreover, should you experience any technical issues with the games, please let us know via Live Chat and we will make sure to eliminate them! We hope for your understanding! Best regards, Wazamba Casino Team
Design, which leads to appeal more and more players
Bonuses, which are often exclusive and a lot of deposit is needed, but appropriately to it, the bonus given is nice :)
Not working live chat
No information about time of withdraw ( Deposit took me a few minutes, I hope that withdrawing money doesn't last more than 2 days...)
No information about confirmation of withdraw...
Dear Hubert, Thank you for taking the time to write a review of our Casino. We value and appreciate each and every opinion from our clients and are constantly trying to improve our service. First of all, we would like to kindly inform you that, withdraw requests are worked through by the Financial Department within 24 working hours of the request being made after the account is verified through the provision of documents that confirm its holders identity. Also, we would like to kindly ask to check your email inbox, since all communications regarding the requests are done via email address used on registration. Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding! Best regards, Wazamba Casino Team.
Good casino, with all necessary functions. Live chat, bonus system, etc. Haven't made a withdraw yet or big win. But I hope everything will be fine in this department also. I like the tropical design and all my favorite games are here. No big problems, for now. Been playing here only for a week. So lets stay hopeful. :)
Sometimes the page is very slow to respond. I play trough mobile phone and I just try to press on the game, but it takes like 3 clicks sometimes to open it. Maybe it's my internet fault or something. But it gets a bit annoying sometimes.
Dear Valued Customer, Thank you for sharing your opinion with us, it means the worlds to us to hear such kind words. Our main goal is to provide our customers with the best service and we constantly strive for improvement. We do hope that you'll stay with us and continue to enjoy your time. Should you have any questions, please do not hesitate to get in touch with us via email or our LiveChat! Best regards, Wazamba Casino Team
There was nice colors on the page and games loaded fast, easy to deposit, looks like Wazamba got an OK selection of games, but I did not check too much - and that was about it.
First of all, I had problems navigating with my Android phone. Second, it was difficult to find things. But the biggest issue, for me, is trust. Now, I have no evidence for the following, but I know what I saw. During a bonus game on Bonanza as far as I could see I won around €500, but was only credited 270. Customer service tell me that as far as they could see I got all winnings.
Now, I might be wrong - I might be right - but I do not trust Wazamba after this so I rather play elsewhere.
Dear Joeran, Thank you for taking the time to review our website! We would like to assure you, that this case has been thoroughly investigated and your gaming session checked by our IT team, and all the winnings have been credited to your account correctly. Moreover, you can always double check your gaming session in your account game history. We do regret that you have decided to close your account, but should you decide to resume your game at our casino, we will be happy to see you, and would gladly offer you some interesting bonus! Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding! Best regards, Wazamba Team
The 2 stars is for the many providers and their friendly live chat, and that it used to be a cool place to play.
Its not the first a casino who has the same owner is behaving strange to loyal customers, but i have never experienced Wazamba casino acting like this before.
It makes you wonder.
I dislike that when following their promotions, and make deposit for a bonus like so many many times before, and when bonus suddenly wasnt credited automatic i went to livechat for help, there i'm told that their sorry but the bonus is not available, but they offer me some tournament.
Nothing telling about this on the casino website, and no mails have been send out.
This i dislike big time, and i can only encourage other players to stay away from them, their behavior will change for sure.
Dear Uffe, Thank you for taking the time to write a review of our Casino. We value every opinion of our clients and are constantly trying to improve our service. First of all, we would like to assure you that the case has been deeply investigated by our Administration Team. We would like to kindly inform you as per the T&C of our project, paragraph 7.1.4 the Casino retains the right to restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion. We do regret that you have decided to close your account, but should you decide to resume your game at our casino, we will be happy to see you! Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding! Best regards, Wazamba Casino Team.
I like the games. Great choice easy to navigate from one to one. Chat available at any time. Deposits easy to make with different options. Thats all what you can like
Waiting 10 days for withdrawal, asked by financial department to split my withdrawals in few parts to increase the time of waiting. .When I asked when is my withdrawal going to be processed I heard that I just win to much and need to wait longer
Dear Rafal, Thank you for taking your time to write this feedback. We understand that being able to withdrawal winnings in an easy and convenient manner is something that our players value, so we always strive on having withdrawals processed as quickly as possible. We are truly sorry for the delay with your withdrawal requests, however we can assure you that we will work harder to improve our service. Moreover, we would like to inform you that both your withdrawal requests are planning to be executed today, the Financial Department will provide you with an email as soon as they will be processed from our side. Furthermore, we would like to kindly draw your attention that the next withdrawals will be processed faster according to your new withdrawal schedule. Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding! Best regards, Administration of Wazamba.com
First impression was super good. Very nice visuals and great graphics. Like that, you can pick a hero/avatar, gives a great fantasy feel into an adventurous universe.
I like to play and go, to contact them on live chat to get hands on the promotion seem a bit much. No demo games or anything without log in, and had a problem creating my account. Realized I had to contact support for almost everything, don't have time for that.
Dear valued customer, Thank you for taking your time to review our website! We value every opinion. Can you tell us what issue have you faced when tried to create an account, please? We will help you to deal with it. We also want to tell you, that you can test any available game in the demo mode. If you faced any inconveniences, our Support team would be happy to help you to solve any issue! Looking forward to hearing from you! Best regards, Wazamba.com Administration
Easy site to navigate. Not much else too add only its got lovely colours
Waiting nearly a week to hear back about my account verification. Also questioned why a certain game had slow gameplay which made me question this sites integrity. Not recommended
Dear Valued Customer, Thank you for taking the time to review our site! We highly value every opinion! We would like to kindly inform you, that your account has been successfully verified within 24 working hours, on the 22nd of March. We are trying to improve our timings and hope that you will come back and enjoy many colorfull slots, and extra achievements at Wazamba! Note, that when you win next time, you won’t need to pass verification procedure, and you’ll be able to receive your winnings very fast! Should you have any more questions, do not hesitate to contact us in LiveChat or via [email protected]. We are always happy to help you! Best regards, Administration of Wazamba.com
+ Decent game selection, though some are not playable
+ Nice looking website
- No easily available responsible gambling options (account limits, cooldown period, etc.), have to send e-mail manually
- Most bonus offers are not automatically credited to account, have to contact support to get it
- Some slots are laggy. Especially Play'n GO slots are completely unplayable, slots like BOD take 10 secs for each spin. I've tried several times over several weeks, without improvement.
- The deposit bonuses has very strict game limitations. If you're used to the normal range of wagering slots, you need to read the bonus terms very carefully.
- Free spin bonuses are a joke. I've gotten 50 free spins on some obscure slots, and it's on €0.02/0.03 stake. The slots will normally have a min bet of €0.20/0.30 out of free spins, meaning the casino and the provider has gone out of their way to manipulate the slots to make the free spins as useless as possible (and I thought €0.1 Starburst spins were a bit of a waste). If you deposit €100 and get credited 50 free spins, it is equal to a 1% deposit bonus.
Good selection of games. They have many games to play.
Poor handy site many games are full of bugs in the mobile version. They should invest in some programming. The Withdrawal Limits is very very very bad!! 500/day and they don't have a deposit limit. If it comes to withdrawal the are really complex no flushing pending period 24 working hours. They remove all my bonus coins I got and changed the bonus condition after they remove. So I lost 31000 coins with no reason. Don't play in this casino for real! They are many better casinos!
Dear valued customer, Thank you for taking your time to review our website! We highly value your opinion! We regret that you faced inconveniences in the process of the game and haven't enjoyed your time on the website! We will work even harder to improve our service and our soft. We want to let you know, that our Finance Department works in accordance with our Terms&Conditions. As stated, "6.20 Financial Department reserves the right to change the withdrawal amount depending on the player's activity on the site." Kindly, note that all your requests were proceded in accordance with your account limits, "6.12 The withdrawal is carried out according to monthly withdrawal limits taking into the status of the player on the site." We regret your decision to close your account, and we will be glad to see you on our website again! Should you have any questions, do not hesitate to ask our team, we will be happy to help you! Best regards, Administration of Wazamba.com
Good games selection. That's about all I can say tbh
Policies such as splitting withdrawals. 500 withdrawal cancelled and I was told to withdraw 250 in 2 separate transactions. The first being processed the next day only to be told the second would not be paid until 4 days later?? What kind of behavior is this from a casino. Also 500 daily withdrawal limit is draconian. Live chat are totally unintested in helping the customer and drone off massive sections of ts and Cs as appropriate answers. Often live chat will blame there finance department or manager and vice versa. Total amateurs when it comes to customer service. Avoid if you want an easy life and stick with genesis, videoslots etc.
Dear valued customer, Thank you for taking the time to share your feedback regarding the service we offer. We value highly all of our players. In order to be able to check this situation and provide you with an answer, we kindly ask you to provide us with your username in our Casino. In case you have any questions regarding this procedure, please do not hesitate to contact us through the live chat service or via email, as we will be more than glad to assist you along the process. Kind regards, Administration of Wazamba.com
Its a fun and friendly looking casino. Generous freebies and reward scheme whereby players earn coins that can be used to purchase items such freespins or bonus money etc..
Verification stall tactics used upon withdrawal requests which took days and countless visits to live chat for help. Finance team were inefficient. Chat support needs further training on KYC protocols. Reward program needs a technical review as it is now weeks and I'm waiting for the coins earned to be put on my account. Welcome deposit spins are also maxed at 0.06cents per spin on 30 payline game
Dear valued customer, Thank you for taking the time to share your feedback regarding the service we offer. We value highly all of our players. In order to be able to check this situation and provide you with an answer, we kindly ask you to provide us with your username in our Casino. In case you have any questions regarding this procedure, please do not hesitate to contact us through the live chat service or via email, as we will be more than glad to assist you along the process. Kind regards, Administration of Wazamba.com
Wazamba casino has a fine looks and many games.They respons quickly at chat and everything is alright until you will take a withdraw.
I have been lucky with the playing at wazamba and won some money. But they have a very low payoutlimit at 5000 nok pr.day. I would have payd to my bank that I used for deposit but they could not do it to Norway they said.
My secound withdraw at 5000 nok to skrill was canseled. When I ask why i was insisted that I had to split up the pay 2500+2500.It was ok for me but the next day I was told only one outpay at day and max 3 withdrawals on hold.After that the payouts have almost stopped.Do not play at this casino.
Dear Oyvind, Thank you for taking the time to review our website! We really appreciate your opinion! First of all, we would like to congratulate you on your winnings and really looking forward to seeing you playing with us for the future. We would kindly like to invite you to check your email, as our Finance department has sent you a schedule of your following withdrawals. Regarding the withdrawal payment method, please note that this is procedure is carried by our Finance department in full accordance with point 6.1: "The website will try to satisfy your wishes in terms of payment method, however, it cannot give guarantees. Therefore, the Casino may work through and perform payments using other payment systems that differ from the one you requested to be used for the withdrawal." Regarding withdrawal limits, on the website, you can see monthly withdrawal limits for your account status. And our Finance department proceeds all requests in accordance with the personal schedule of the player, as stated in the point 6.13 : "The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors." In case, you have any additional questions or concerns, do not hesitate to contact our Support team, which is available for you 24/7 and would be glad to answer all of your inquiries. Best regards, Wazamba.com Administration
The casino has a lot of games and the site is easy to navigate.
Deposited a lot of money and lost it all of course. Just another casino that is hungry for your money and wont even give their players playtime. They have a coin system that gives you the possibility to exchange the coins for bonus money. I exchanged so that I was to get 2550kr (about 250 Euros). Instead I got 50 kr (5 euros) and the other bonus was canceled for some strange reason and the casino wont give them to me. They have offered me 1000 kr (100 euros) as a compensation that shows that they have done something wrong but they still wont give me the money that I have exchanged from my coins. Don't play here. They will cheat you of your money!!
Dear Robert, We value highly all feedback coming from our clients and thank you for taking the time to review us. Rest assured that we have checked your case in full and have managed to find the reason for this misunderstanding. Please, note that only one active bonus at a time is allowed by our system and thus why when exchanging coins for bonus money the newly exchanged coins automatically were canceling the already active bonus. This has been explained to you by our live support agents and furthermore, the bonus has been credited in full to your account. The full amount of 2500 NOK was credited manually to your account and has been played down by you, so we would kindly like to ask you to update the information. We do understand your frustration in full, however, please check once again that we have corrected this misunderstanding and furthermore explained the reasons for this situation within the live chat service. We are looking forward to your cooperation and would also love to see you back with us. Kind regards, Wazamba.com Administration
Variety of slots. There are many game providers. Basic payment methods
slow and complicated verification process. It takes ages until they verify your documents.
The same thing is happening to me, February 5 I sent all the required documents, today I contacted them in the chat but they continue to say to always postpone the same documents, honestly it seems a mockery to waste time
Dear valued customer, Thank you for taking your time to review our website! We thank you for the provided documents but in accordance with our Terms & Conditions, 4.4 "You must provide us with all of the necessary information that the Casino may request in order to manage your account. This includes (but not limited to) verification of your identity, notary-signed documentation, verification of your address, proof of rent payments, banking requisites, and notes from banking accounts. You must provide these documents immediately after the request is made." Please, check the last email from our Finance team and we kindly ask you to provide all the needed documents. Thank you in advance! Best regards, Wazamba.com Administration
Same thing happening right now to me. Waiting my withdraw almost one week. No answers if my account is verified. Today they told me that i have to sent skrill history for last 3 months. Sent my documents 5 days ago.
Dear valued customer, Thank you for taking the time to share your feedback regarding the service we offer. We value highly all of our players. Could you please be so kind as to provide us with your username, in order us to be able to check this situation and provide with an answer. In case you have any doubts or questions regarding this procedure, please do not hesitate to contact us through the live chat service or via email, as we will be more than glad to assist you along the process. Kind regards, Administration of Wazamba.com
Purposely delaying account verification. Coming up with ridiculous requests for sending selfie golding ID card against the background of the casino webpage. Other than that
* The phone number provided by the casino does not work.
* A phone number provided by support after explaining to them the above mentioned, they provided me another mobile phone that does not correspond with the one stated on the website, but it is a phone number to another casino.
* The Facebook page does not exist
* They have limits of daily withdraw requests for 1st level players which are not stated in their terms and conditions (The information was given by online support and I can provide screenshots of that). In concrete, the system allows you to request 1000 euro for withdrawing at once, but the maximum you are permitted to withdraw is 500 euro per withdraw and consequently per day. Meaning that your request won't be processed. And again this is not stated in the terms and conditions so customers wait few days only to get their withdraws canceled (screenshots available upon request).
* Asking me to send additional documentation that I was smart enough to send few days before they ask me, meaning that they have received the required but they ask again only to come up with another delay reason for account verification and consequently withdraw.
I hope I can ever get my 5.4 euro balance withdrawn.
Dear valued customer, Thank you for taking your time to review our website! We really appreciate your opinion! Firstly, we would like to tell you, that our phone number is working well, and we want to remind that our line is working from 10:00 till 20:00 except on weekends (Saturday, Sunday). As for the Facebook page, yes it is not yet finished but in the future, it will be available on the website. Secondly, your account was verified once you provided all needed documents in the good quality. You were informed about this via email from our Finance department. Regarding withdrawal limits, on the website, you can see monthly withdrawal limits for your account status. And our Finance department proceeds all requests in accordance with the personal schedule of the player, as stated in the point 6.13 : "The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors." In case, you have any additional questions or concerns, do not hesitate to contact our Support team, please. Best regards, Wazamba.com Administration
Compare Wazamba Casino to Other Casinos
U will enjoy this casino. The graphics here are amazing, and really entertaining. Site seems optimized nicely to both chrome and firefox, still some of games might work better on chrome. Supp is fast and reliable. And the menu is nicely organized so u can access ur games quickly. Recommended!
Well to be honest...i'm a Sunday player...i don't spin every day...but i did try out a lot of casinos and this one is optimal for me. So...Nothing really.