Page 2 – Player Reviews for Vegaz Casino
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Very enticing bonuses, but that is about it. Range of games is very restricted, but half of the games that I could play were good. Customer service can be very responsive.
The fine-print on the bonus terms provided on Vegaz Casino's website, combined with unadvertised restrictions for players from various countries, meant that I could only play 2 games out of over 100 attempts at different games. Vegaz Casino's support was no help, I requested a list of games that I could play and they refused. When I asked for a refund (after playing $5 before realising that there were no more than two games that I could find to play with the bonus) VegazCasino refused. They referred me to non-specific fine-print in their generic terms. In my experience, this is extremely unprofessional. Casinos that have such extensive restrictions on their games when playing with a bonus, should at least make the bare minimum of effort to ensure that their players don't have deposits trapped in their casino ecosystem. Vegaz Casino made no attempt to inform the player of the extensiveness of the restrictions on games that can be played under the severe bonus and additional country restrictions on games. After my experience with VegazCasino, I regret gambling with them at all.
Hello, thank you for your comments and we’re sorry that you’ve had a bad experience with us. However, please know that when you signed-up you have agreed to our Terms and Conditions. In our T&C, it is clearly stated which games are forbidden when playing with active bonus. Furthermore, we are just hosting games from more than 40 different game providers and the country restrictions are set by providers directly, not the casino. I read the chat you had with our support agents. Your complaint was about the games that you cannot play with active bonus and support agents informed you that with active bonus you cannot play some of the games and that list of games is in our bonus Terms and Conditions (clause 1.16). Lastly, please know that no refund can be issued once deposit (including bonus) has been played. Kind regards, Ryan
Good selections of games from many providers. Bonus is great. Very fast verification and payouts. Chat support replies fast and the staff is very friendly and kind.
Honestly nothing to dislike. Some games from a few providers are restricted for my country, but it’s not up to the casino to decide.
It’s a new way to get bonus, but when you “learn” that, it’s easy to handle.
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I did enjoy this casino, mainly because the wager free bonus. Its a great casino with loads of games. Not much more to say other than its an overall ok casino!
If to mention something negative, I would like even more bonuses after the welcome package. I do always enjoy no depo bonuses, but in this case there were none.