Vegas Mobile Casino

I opened an account with Vegas Mobile Casino over a year ago. I was able to deposit and play freely without being asked for any ID or verification. On 11 June at 22:48, I deposited £45 via Apple Pay and won £2,652. I requested a withdrawal and on 12 June, I was told to provide verification documents for cards I had used months earlier, including one from January and one from May.

I complied and sent all documents. However, they delayed the process without valid justification, and I checked in with them regularly, fearing they were trying to avoid paying out my winnings. Eventually, on 5 July, they emailed me saying they had closed my account, stating I logged in from a different country. I had already informed them that I was abroad due to a family emergency (my mother-in-law passed away), and they acknowledged this without any objection at the time.

Despite my account being supposedly under review, I was able to deposit again on 13 June—£100 at 13:07 and £200 at 13:29—which was accepted. Only after that did they restrict my account, with no clear explanation or refund.

I believe this is unfair treatment and possibly a breach of the UK Gambling Commission’s rules regarding fair treatment and timely withdrawals. I am seeking the release of my £2,652 winnings.

On Monday 30th January I registered with Vegas mobile casino & I made 3 deposits of £25 each with a bonus of 2x £25 1 £6.25 2x £12.50. I spent these bonus's plus my deposits with a balance of 6 pence remaining. I did win £1000 but wasn't allowed to withdraw funds due to me not meeting wager requirements, I still had to wager 3174.5. Once I had done this I was allowed to withdraw these funds which I did..
I continued to play the slot game ladies nite & again won some more money which I withdrew from my account... On the 31st of January I left my withdrawal pending & deposited some more money to play with, overall I withdrew £2800, during the course of the day I cancelled my withdrawal and spent £2500 of this withdrawal (I have evidence showing this) I then won some more money & decided to withdraw this from my account, 1 amount being 1300 & then £700... I was then sent an email asking to verify my account & to send relevant documentation which I did. On Thursday 2nd of February I was sent another email stating that I had breached their bonus policy & terms & conditions by 5% & my withdrawal was being made void & that they had taken back £1542 of my winnings leaving me with £458 in my account!! On many occasions since Thursday I have spoken to the live chat team who haven't been very helpful in explaining why this has occurred other than sending me links to their terms & conditions etc!!!
On the 4th February I spoke to an adviser on their live chat named Andra who in fact confirmed that my wager was met & the withdrawal was allowed (I also have evidence of this)

I would just like my £1542 that I withdrew & claimed honestly because I met all the wagering requirements & didn't breach any bonus policy or terms & conditions

so when i deposit and lose there is no problems but you dare to win and wow you get nothing but trouble i put in a withdraw on the 5/10 and on the 10/10 it still only pending and i get attitude and nowhere when try to find out when will be paid