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Players expressed frustration with the lack of effective customer support, particularly during issues related to loyalty rewards and self-exclusion requests. Additionally, concerns were raised about the organization of game categories and the enforcement of responsible gaming measures.
Top Reviews From Our Players
Months of playing, thousands lost and absolutely nothing positive to show for it. This has been one of the most disappointing online casino experiences I’ve had. Looking back, I regret every deposit I made. I know gambling means losing is possible, but for me this felt like an endless cycle of depositing and chasing losses with nothing but frustration in return. I would never recommend this platform based on my experience.
Hello, Chris21! We’re sorry that your experience left you disappointed. Casino gaming is always based on luck: there can be both winning moments and unsuccessful periods, and the result of each game can vary. The average RTP is 95-97%, and the casino cannot manually change or influence game outcomes or payouts. We always recommend playing responsibly and only with amounts that are comfortable for you. We wish you better luck in the future.
Hey everyone! Just wanted to leave a quick review about this project. I signed up here pretty recently and I`ve already had a chance to play a bit. I tried a mix of games: slots, blackjack and also placed a few bets. I got 100 free spins as a welcome bonus right away.
Navigator is simple and you can find everything without any hassle. Overall, I`d say it`s a solid platform so far and I`ll probably keep using it.
The only small downside I noticed is that sometimes the slots can load a bit slowly. But usually a quick refresh fixes it and everything works fine again.
Hello, Mistiky! Thank you for sharing your experience and for the high rating. We’re glad that your first impression of the platform has been positive and that you found the navigation simple and convenient. Wishing you good luck and enjoyable gameplay!
I really got lucky yesterday. Well, I was playing the new slot Wicked Wares Pragmatic play on vavada. And I managed to hit the bonus,. The bet was so small but I won x1500. Wishing everyone good luck! My withdrawal was processed quickly without any issues. I recommend it! 👍
Hello, Leroyman! Thank you for sharing your experience and for the recommendation. A win like that is always a great moment. We wish you more good luck, enjoyable gameplay, and smooth withdrawals!
The best online casino, I have tried many but none are as solid as Vavada. Super fast withdrawals and deposits, professional service. In every respect, it surpasses all other casinos, the one and only best Vavada!
Hello, Kapelan87! Thank you for the 10/10 review. We truly appreciate your kind words. Wishing you great luck, enjoyable gameplay, and many positive moments ahead!
Not sure what others think, but for me this is the best project so far. I registred, cleared the welcome bonus pretty quickly and even managed to withdraw a really nice amount
Funny thing: Yesterday my friend told me that he`s also playing here, I ended up spinning slots all night😄 There a sooo many games, its actually hard to choose
Once I finished bonus wagering, the money went straight to my balance. And guess what... I won x3 of my deposit lol
Honestly I was shocked, I`v played in a lot of casinos befor and ususally had zero luck even after months. Or maybe I was just overplaying back then 😄
Anyway, play responsibility and enjoy it. Thanks for win! I`ll definitely recommend it to my friends. Maybe new players really are lucky here
Hello, Jaandik892! Thank you for the 10/10 review. Congratulations on the great result and on completing the welcome bonus wagering. We’re happy you had a smooth experience and could withdraw successfully. Wishing you continued good luck, and thank you for recommending us, please always play responsibly and enjoy the game!
1.Self-exclusion not properly enforced
2.Allowed deposits after account closure request
3.Lack of transparency in complaint handling
4.No access to evidence used against the player
4.Complaints ignored or not answered substantively
5.Case unresolved for months
6.Temporary account block lifted earlier than its stated end date
7.Lack of effective self-exclusion tools available directly on the player account
8.Reliance on support contact as the only way to request restrictions
9.Inconsistent information provided by support regarding account limitations
10.Possible system weaknesses allowing account duplication despite stated restrictions
11.Automatic acceptance of terms without clear and explicit confirmation
12.Difficult and unreliable access to the designated dispute resolution (ADR) process
I had a very concerning experience with this operator, particularly regarding responsible gaming and complaint handling.
After submitting a clear request for permanent self-exclusion, my consent to receive gambling services should have been considered withdrawn. However, I was still able to access gambling services, deposit funds, and continue playing. This raises serious concerns about how self-exclusion is actually enforced.
Additionally, despite using the same personal and payment details, I was still able to access gambling services after my exclusion request, which indicates potential weaknesses in the operator’s account control and verification systems.
There also appears to be a lack of effective player protection tools, as most restrictions can only be requested through support, and even then, they are not applied consistently. In my case, a temporary account block was lifted earlier than expected, which should not happen.
The complaint process was also problematic. My formal complaints did not receive meaningful responses, and I was not provided with access to the evidence used by the operator. Instead, the case was referred to a third-party platform without transparency or the opportunity to properly review and respond.
Access to the designated dispute resolution (ADR) process was also difficult and unreliable at the time escalation was required, which further undermines confidence in the operator’s compliance framework.
Overall, this situation raises serious concerns regarding transparency, enforcement of responsible gaming safeguards, and proper complaint handling. I would strongly advise caution, especially for players relying on self-exclusion and account control mechanisms.
Hello, Brutusisko! We have carefully reviewed your feedback and the details of the situation. All self-exclusion measures on our platform were carried out strictly in accordance with the applicable rules and procedures. All requests related to account blocking and closure were properly processed, and no violations were identified on the part of the project. You were informed about how the self-exclusion process works, however, the restrictions were bypassed through the creation of new accounts, which is a violation of the platform’s rules. We also note that detailed responses to your complaints have been provided multiple times via other platforms. Additionally, please be reminded that access to our services has been permanently restricted for you.
I wasn't even planning to write a review, but I honestly felt like sharing this. I found this casino a couple of years ago, and I`ve never really been the type to leave reviews before. I gotta say - it`s actually pretty interesting. I`ve had a few nice wins here already, so I can`t complain hahaha. The design is clean, and everything`s super easy to figure out, no headache navigating around. Also really like that you can deposit both with a card and crypto. This is a big plus for me. Feels like sooner or later everyone`s gonna move to crypto anyway. So just wanted to say thanks for the wins, guys!
Hello, Sweetyboysclub! Thank you for taking the time to share this, we really appreciate it. We’re happy you’ve been enjoying the platform and that everything feels easy and smooth to use. Wishing you continued good luck, great vibes, and many more fun moments ahead!
This casino really blew me away! The platform`s super easy to use everthing is clear and the slots and live dealers run totally smooth. I especially lived that they have some rare games you dont` ususally see elsewhere, and the bonuses just make it way more fun
Hello, Lilywins! Thank you for your review. We appreciate your kind words and we’re happy you’re enjoying the platform. Wishing you great luck, lots of fun, and many exciting moments ahead!
Currently only pleasant emotions and completely satisfied. I really like the fast payouts, while in some other casinos you have to go through all sorts of hassles, but not with Vavada.
Hello, Maurek1985! Thank you for the 10/10 rating. We’re happy you’re enjoying a smooth experience. Wishing you great luck and many enjoyable sessions ahead!
Advantage is the fast and simple registration process. New users can create an account in just a few minutes and start exploring the platform without complicated steps. The platform often offers welcome bonuses and promotions that make the start more interesting for new players.
Certain games are not available in my region, which slightly limits the overall experience for me, as I cannot access the full selection of games offered on the platform
Hello, Jose.jf! Thank you for your review. We’re glad you found the registration process quick and easy, and that the welcome offers helped make your start more enjoyable. Regarding game availability, some titles may be restricted in certain regions due to provider policies and local requirements, so the selection can vary by location. We appreciate your understanding and wish you lots of luck and enjoyable sessions!
I managed to win a large amount. For streamers, such funds may not mean much, but they really helped me. I am very grateful to the project for the fast withdrawal.
One deposit didn’t go through, but the support team helped resolve this issue. But everything was resolved quickly. Thank you for your help. I would also like to know which games you can recommend.
Hello, Jacobdecrypto! First of all, congratulations on your win - that’s great to hear! Thank you for sharing your experience. We’re glad your withdrawal was processed quickly and that the support team was able to resolve the deposit issue without delays. As for game recommendations - it really depends on what you enjoy most. If you like feature-rich slots with strong bonus rounds, you can explore popular titles from top providers on the platform. If you prefer something more dynamic, live games or crash-style formats might be a good fit. We regularly add new releases, so there’s always something new to try. Thanks again for your review, and we wish you even more exciting wins ahead!
The design is always pleasant, I love the internal tournaments and interaction with players, it's addictive. Plus, I really like the support team; they always respond quickly and politely, and I've never had any problems with them.
It's hard to say what the downsides are here, but I encountered a deposit problem a couple of times where the payment didn't go through or the funds weren't credited, so I had to contact support and wait, but in my experience, this happens at many casinos.
Hello, Rogelio_Trosky! Your detailed review is much appreciated. We’re pleased to hear you enjoyed our design, player-oriented initiatives, and the interaction with our support team - we’re infinitely proud of them for leaving such positive impressions. As for the deposit issues, we’re sorry such inconveniences ever happened, but it should be mentioned that we’re doing our best to process each transaction as quickly as possible; however, when there’s an issue on the payment providers’ end, the payouts might be slightly delayed. Our team wishes you massive luck and would be happy to welcome you back again!
One of the best platforms I have tried so far. Very fast deposits and withdrawals, lots of games, and live tables. The site runs smoothly with no lags, and the design is simple to use
The only small downside is that support sometimes takes a bit longer to reply but they always solve the issue. Would love to see more promotions for regular players
Hello Ivan_Ivan, Many thanks for your kind and honest review. We always strive to deliver the best player experience possible, and are happy to receive your feedback as it helps us improve in the long run. Our support team usually responds promptly, but due to a large volume of requests, the response time might be delayed a little. Thank you for being patient and so gently emphasizing the issue. As for the promotions for our regular players, please check our social media - we frequently host various giveaways you might like. We wish you all the best and hope to see you again!
Overall I’ve had a great experience with this casino. The game selection is impressive especially the slots from top providers, and the website usually runs smoothly without major issues. I’ve had several nice wins and withdrawals were processed quickly typically within 24 hours. The support team is friendly and helpful whenever I’ve needed assistance.
Sometimes games from nolimit haven’t loaded properly for me. Other than that it is definitely one of the best casinos I’ve played at and I’d recommended it to anyone looking for a fun and safe gaming experience
Hello AleksanderPs, Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had a positive experience with our casino, enjoyed our diverse game selection, and found our withdrawal process fast and reliable. We also appreciate your kind words about our support team. Providing prompt and helpful assistance is one of our top priorities. Regarding the issue with games, it should be mentioned that such problems might occur due to local restrictions on the providers’ end or due to connection instabilities. Thank you once again for your trust and recommendation - we truly value your support and look forward to welcoming you back soon!
Yo, I’ve played on a bunch of sites, and Vavada actually surprised me. It’s got that old-school feel but with modern features. I’ve cashed out here multiple times, and they never gave me shady vibes - that alone is worth something these days.
Deposit bonuses not always worth it - unless you're going big, the rewards feel a bit underwhelming. Weekly limits on withdrawals can be a pain if you score big. Had to split a large win across a few days.
Hey Szymonnn, We appreciate you taking the time to drop this review. We are also super glad to hear you’re vibing with the mix of old-school feel and modern features - you’ve got a good eye! It should be pointed out that our withdrawal limits depend on a player’s status. The higher it is, the higher the daily limit gets. For crypto, though, we have a monthly limit of 1,000,000 USD regardless of the status. Isn’t it cool? Congrats on those cashouts by the way! Thanks for keeping it real, and we do hope to see you again. May good luck be on your side:)
Been grinding on Vavada for a while now, and not gonna lie - it's legit. Site runs smoothly, games don't bug out, and they've got all the heavy-hitter providers like Pragmatic, Push, NetEnt - real solid lineup. Slots do play - not every session, of course, but I had a few solid hits. Pulled an x800 on Gate once, felt like a champ. Withdrawals? Super chill. Never had to chase support, money usually lands the same day, sometimes within hours. Support crew’s actually helpful too - no bots or canned replies, real people who sort stuff quickly. They throw in decent bonuses too - free spins, cashback, tourneys - keeps it fresh. If you're into casinos that actually care and don't mess you around, Vavada's a good pick.
Bonuses could be better - welcome bonus is okay, but not super generous, and there aren't that many reload promos unless you're high tier. Wagering’s kinda high - especially on free spins, so you gotta hit decent wins to really cash out.
Hey Stefann39921, thanks a million for the detailed review. We’re really glad to hear you’re enjoying the games, smooth site runs, and hassle-free withdrawals - that’s exactly the kind of experience we want to deliver. Huge congrats on that x800 hit too, sounds epic! As for the bonuses, we hear you and we’re always looking for ways to make promos more fun and rewarding, so your feedback is super valuable. Appreciate you sharing your thoughts, and wishing you many more lucky spins ahead!
Its pretty good site because of slot choices and the bonus spins and cash. The different choices of payments and easy to use and family-friendly.
The bonus money withdrawal system is littlebit weird because it aint giving the money back that ive won with top uping. Rest of the system is decent..
Hello Kova.exe, Thanks a million for your feedback. Your kind words are very much appreciated since they help us move forward and become better day by day. As for the bonuses, it’s not clear what case you’re referring to exactly, but our bonus balance usually has a max. cashout rate, which determines the amount of funds that would eventually go to your account balance and would be eligible for withdrawal. If you have a more detailed request, our support service would be happy to provide clarification at any time. Hope to see you again and have massive luck on your journey with us!
I’ve been playing at online casinos for several years and I can honestly say this one stands out in a good way. the game selection is impressive-from classic slots to modern ones with amazing visuals. one of the best features is the ability to deposit and withdraw using cryptocurrency - it makes everything faster, smoother and hassle-free. special shout out to the support team, they reply quickly, are helpful and don't give you generic copy past answers.
the only downside I experienced was before I started using crypto - one of my withdrawals to a bank card took almost four days. it was stressful at the time, but the money did arrive eventually. since switching to crypto, no issues at all - transfers are instant. Overall this casino is solid. hopefully they will keep improving and staying fair to the players
Hello Mitko95, Many thanks for your kind words. We’re infinitely happy that you appreciated our efforts and hope you’ve been genuinely enjoying your time with us. Apologies for the inconvenience with the bank card transfer. We’re doing our utmost to process each transaction as quickly as possible, but when there’s an issue on the payment providers’ end, the payouts might be delayed. Crypto is indeed the most convenient method, and we’re glad to hear you appreciate it, too. We wish you tons of luck and promise to get even better in the future!
The slot selection here is insane! So many games to choose from, and I even found some rare ones that aren’t available at other casinos. The RTP on some slots feels pretty generous, and I had a few decent wins. I also liked how smooth the gameplay was, no lag or freezing issues.
The wagering requirements on free spins are a bit too high. I won a decent amount from my free spins, but by the time I met the wagering conditions, most of it was gone. Would be better if they made the terms a bit fairer.
Hello BadKarmak, Thanks for your feedback, we're thrilled that you enjoyed our slot selection and found some rare gems! We work hard to offer a mix of popular and unique games so everyone can find something special. As for the free spin wagering requirements – we appreciate your honesty. We're always reviewing our bonus terms, and your input helps us improve. Hope to see you back soon, and may your next spins be even luckier!
Where do I start? Vavada has a Curacao license which is famous for its lack of control, and no actions to legitimate claims for slot manipulation. The really important thing is to know that PlaynGo gives exclusive rights to Curacao Casinos to NOT LIST THE RTP% even though trustworthy casinos like Arcanebet or Bitstarz list it but the most trustworthy Vavada chose to hide it. Speaking of hiding RTP Vavada's RTP is quite questionable as 90% of my sessions do not know what RTP means and if for some reason a slot is paying be prepared to be disconnected from it, for example, I entered Wild Shark(Amatic) with 90 euros and lost everything on a 50 cent bet, then determined to win something back I returned with 130 euros on 1 euro bet and the game started paying until suddenly classic scam error "No connection to server" the game was unavailable for 1-2 minutes enough time for Scamvada to replace it with a mirror version in which I made only 3-4 hits from 170 euros, I requested my bet history but the support agent replied that the bet history is private information which made absolutely no sense but hey better sound stupid than provide evidence for your scams. The other notable scam was with Midas The Golden Touch 2, I was winning on it and suddenly the game started dropping me every 2 spins and while this was happening I confronted the casino in Live Chat who said you must have internet issues...yeah right, immediately after the game stopped paying the dropping stopped, I requested the bet history but again the reply was that the information is private. I got frustrated hearing this over and over so I asked the agent private for whom? the support agent did not answer my question. Have you wondered why Vavada's many alternative links make slot manipulation easy? The worst thing that I encountered was not the RTP, was not the drops but it was actually Paul, a mentally challenged support agent who needs about 30 minutes to read your messages and is capable of writing a 4-word sentence for about 10 minutes but hey I think Vavada employs him for DEI purposes LOL
Hello Shitbilly, Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our players, as it helps us to continually improve our services and address any concerns. It’s clear to us why you might be frustrated when it comes to RTP transparency, however it should be pointed out that whether this data is published in a slot’s info section or not, depends on a provider directly. In most cases one can find the exact RTP of our slots there, but if it happens so that it is not indicated, a player can always reach out to our support service to clarify this moment, and the answer will surely be provided. Overall, our project’s average RTP rate is 95-97%. Your concerns about game disconnections are perceived very seriously as we know technical issues can be frustrating. Please know that we are actively working to minimize such occurrences if they happen on our end, but most inconveniences of such nature are indeed caused by a player’s troubled internet connection. Regarding the bet history, it’s available to players in certain slots, so they can check it single-handedly. It should be mentioned though that the exact number of bets and the time period, for which they are saved in history, are determined directly by providers. We apologize for any negative experience you might have had with our customer support. Our team is dedicated to assisting players effectively, and your feedback will be used to enhance the quality of our service. We would love the opportunity to turn your experience around. If you feel comfortable, please reach out to us directly at [email protected] marked as AskGamblers + Review, and we will have a closer look at your case. We wish you numerous max wins and hope to regain your trust!
I'm a past player in Vavada and can say that leaving this casino was best decision ever.
Their support does not respond, their "automatic bonus" does not award anything, their deposit system (Credit card) is glitchy and not always proceeds with deposits and their withdraw process is disgusting - they keep your request in pending for long time (24-48h) and hope that you will cancel and gamble it away.
As I said - there's so many good and legit casinos around - avoid Vavada!
Hello Pastgambler, It saddens us that you’ve experienced some inconveniences with our casino, and we would like to comment on some of the points you brought up. It should be clarified that our support team works diligently to provide timely assistance to our players. However, response times may occasionally be delayed due to a high volume of inquiries. Regarding your withdrawal concern, it's unusual for withdrawals to remain pending for an extended period, but this can occur if verification is needed. After verification is complete, withdrawals typically process within 24 hours, though they are often finalized much sooner. If you’re struggling with a certain deposit method, it’s always possible to resort to some other available ones, apart from cards, we support e-wallets and various crypto wallets, which might be more convenient to use. We're sorry you’ve left us, but we’re a trusted and reputable project, which cares deeply about its players, so hopefully we still have a chance to change your opinion:)
Where to start - there's so many things wrong in this casino... Support answer time is even up to 1 hour and sometimes even they just leave you on read and disconnect. Support answers are arrogant and careless... they dont care whats the problem, they will just copy answer from script, which does not even included phrases like sorry, apologies, thank you etc.
Talking about their loyality Bonus reward system - automated system. It has awarded me twice - once with 10 eur and second time with 30 eur.... While i wasnt making any withdraws and lost around 3-5k ... it's just really really bad system.
And about their withdraw process, i had an oppurtunity to try it only once and what the hell - i requested withdraw and it was in pending status for around 18 hours - after that, they sent me a message that i need to send in some verification document (all good with that) and then again i waiting for around 24 hour when my withdraw request was approved. This is such a bad practice to keep withdraw in pending for so long time.
Just to summarize - if you have a chance to gamble elsewhere - trust me and go elsewhere! :)
Hello userCasino, We’re deeply sorry you’ve come to such a conclusion about our project. Our support specialists do their best to carefully and politely assist our players as promptly as possible, but the answer time might occasionally be delayed due to multiple requests coming in simultaneously. With regard to your withdrawal issue, it’s not common for withdrawals to be pending for so long, but it might happen if verification is required. Once it’s done, withdrawals might take up to 24 hours to be processed, usually it happens much faster. Nevertheless, we’d like you to know that If you experience issues with the quality of the service provided, you can always reach out to us via [email protected] for further consideration of your case, we’re always open and ready to help. It should be mentioned that the bonuses on our project are indeed automatically credited to a player’s account based on the gaming activity, but one can always earn additional bonuses by participating in small competitions, which we often host on our official channels. Besides, we have regular tournaments for various players, so everyone can find something to their liking with us:) We would really appreciate it if you could give us a second chance. May lucky vibes always be on your side!
The interface is easy and understandable. I have an interesting observation, every day between 05:00-06:00 in the morning according to Turkey time, the games of the EGT-AMUSNET provider constantly freeze. Other than that, I did not experience any problems with the games.
You have to wait too long for the withdrawal. There is a provider called EGT-AMUSNET but most of their games are not available. When you send an email to the customer service representative, the answer comes very late. Unfortunately, the live support is insufficient. This is unacceptable for me. Sorry, but there are more minuses for me, I hope they solve these problems, I would like to visit again.
Hello Cepni, Thanks a million for your review, we’re glad you find our website user-friendly and appreciate your kind observation. Sometimes the games might freeze due to a poor internet connection or some browser extensions. It’s unlikely that such inconveniences are related to certain timing on the provider’s end, but we’ll definitely have a closer look:) With regard to the availability of certain games, it should be mentioned that they depend on provider’s restrictions as well. However, Amusnet is perfectly available for players from Turkey. If you face some issues, kindly reach out to our support team. Even though their response time might be delayed due to high volume of requests, they do try to provide answers as quickly as possible and always respond to the players. Same goes for withdrawals, they are usually processed promptly and always reach the players even if a slight delay occurs. We wish you a great day and hopefully we’ll see you again!
One of the best online casinos that has no problems with access. Great variety of games and slots. I am the lucky one, so have a profit here. And can recommend you to follow some streamers who promote Vavada, they provide good bonuses
Sometimes it is almost impossible to make deposit with credit card. But Blik works perfectly. And once I had withdrawal pending around 24 hours so got nervous about that
Hello Dobiesz, Thank you for sharing your experience! We're thrilled to hear that you’re enjoying our platform, and it's great to know you've had some success while playing. We appreciate your feedback about deposit methods and understand that card transactions can occasionally present challenges. We’re continuously working to improve our payment system, and it makes us happy that Blik has worked perfectly for you! As for the withdrawal process, we sincerely apologize for any delays and understand how frustrating that can be. Please know that our team is always available to help and we're committed to ensuring smoother experiences in the future. Thank you for your recommendation, we wish you good luck and happy gaming!
One of my favourite online casinos. No glitches or bags, it works almost perfect. Good bonus system, easy to find new, especially if you follow streamers who playing this casino and can share exclusive one. Big variety of games. And also I like a design of the website
Once took quite a long time to withdraw my winnings. Support responded fast and ask to wait. I got the money on my card in about 3 hours, but I was a little nervous
Hello Danny-T, Many thanks for your positive review! It brings us enormous joy to see that our players are satisfied since we're always striving to provide excellent service and continuously improve. We apologize for any inconvenience you experienced, sometimes withdrawal-related issues can arise on the payment provider's end, but please know that we work diligently to resolve them as quickly as possible. We look forward to welcoming you back soon! There’s even more to come!
I've been playing online casinos for almost 10 years now, but none of them have been as clean and easy to use as vavada. I love fast payouts and responsive live customer service. Thank you for finally offering such a great casino. I can only say hello to everyone! :) ♥️🇭🇺Accessing the site is lightning fast, with full HD quality on the games, I love it!
I have no negative opinion!
Hello Slots2024, We're very glad that you enjoyed playing in our online casino. Nothing makes us happier than satisfied players. We're constantly trying to improve every day and make the players' time as comfortable as possible. We wish you good luck and numerous max wins!
It is a nice-looking and licensed casino. There is a large selection of games from different providers. I got nice winning there! The verification process was quick and successful. Their support is 24/7, they respond very quickly and help the players. All of my issues were resolved quickly.
Hello RaccheD828, Thank you for your kind words, it's highly essential for us. We're very pleased to hear that you were satisfied with the project and experienced positive emotions. We wish you even more big wins, a lot of interesting things are ahead of you. Good luck!
Fast withdrawals and good choice of games, many deposit and withdrawal methods is very nice. Free tournaments are also a big plus for them. Also status system is nice.
The biggest minus is their support who can't even answer simple question in 2 business days. And there is the „automatic bonus system”, but you wont get any bonus from it.
I deposited like 700-800 euros in 2 weeks, wagered like 2k, got 2 status level ups but I can't get anything because I made a withdrawal for like 50€. It's sad.
So you got only these status program as a reward for being active there.
Hello Sajmon5, Thank you for your feedback. We're glad you enjoyed the free tournaments and our status system. Please let us comment on several things you've mentioned. Firstly, with a large number of requests, the response time in the support can increase. For this reason, not always a quick answer is given for some issue. Though we apologise for the inconvenience you experienced with our support team. On top of that, we have a fairly loyal bonus system, and a monthly cashback of 10% will also be a nice bonus. We hope that you'll discover new positive aspects of our online casino. Good luck and many max wins!
I only say nothing cause this was my second deposit. But I liked it here the first time I played. I lost but they had good games. They seemed to not know how crypto works cause when I gave the hash he sent me what I'd already given then by the next day my funds were magically gone.
Well, I don't like there 30 min waits in support.
I don't like that my deposit was stolen due to them losing it overnight when I needed to wait for support but when I brought the tag and hash they said my deposit wasn't to them but I cut and paste and only made it 2 deposits with crypto so they have to have it. But support isn't helpful at all like a most scummy rip-off casino.
If not for the theft of my deposit I'd have 4ated them a 7 or 8 but now 1*. Hard to write 150 words over them stealing my deposit. It's 13$ but any casino that steals 12 doesn't expect to get a real win paid out. They join the ranks with wild sultan 1200 not paid, casino universe 550$ tandiers 200$ you get the point. Bad casinos don't play here
Hello Bushman78, Thank you for leaving your feedback. We’re sorry you weren’t satisfied with our casino. Our main objective is to create comfortable conditions for our customers to play. Thus, we’re continually upgrading our services to meet our players’ expectations. Honestly, we’re quite surprised that you were unpleased with the work of our technical support. We focus on the speed of our assistance, but sometimes support response time can be extended due to the number of requests, so we keep improving in this way. Also, it takes time to check the information on player’s request. Based on your review, I assume that you probably have sent the money to the wrong address. The matter is, the funds can be lost in the case when the wallet address is wrong or confounded with another one. Unfortunately, your deposit got lost due to this reason. Hence players should be very careful with the payment details they send money to. If you want to top up, you should use only the payment details given in the «wallet» section. We sincerely hope you will change your mind about our project. Kind regards.
The site works well, but personally I did not like their bonus wagering conditions. Some of them are too complicated. As a result, you have to spend a lot of time to turn bonus coins into real money. But the good news is that it can still be done.
Hello balabolka, Thank you for sharing your opinion with us. We're very glad that you were satisfied with our project. I want to remind you that you can always reach out to out support managers in case of incomprehensible moments. They're online 24/7 and will be happy to assist you. Your feedback is highly important to us, it helps us move in the right direction and develop. Good luck and many max wins!
Players appreciated the fast and hassle-free registration process, as well as the quick withdrawals and deposits. Many also enjoyed the wide selection of games and the attractive bonuses offered, which enhanced their overall experience.