Tsars Casino

Tsars Casino - Problem with Missing Withdrawal

€600

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

Tsars Casino - Pending time for withdrawal passed

zł4000

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Tsars Casino - Withdrawal request stuck on pending status

$45563.37

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

Tsars Casino - Withdrawal late again 1300 Euro

€1000

It’s again over 10 working days my withdrawal didn’t arrived to my bank account. Every time I withdraw something I need to write a complain.

I don’t get it why you do it like this all the time it is 1300€ again.

Please fix your issues otherwise you will lose me as a player! It's been exactly the same now 3 times.

Tsars Casino - Three weeks fore a withdrawal

€2700

Hi, I did a withdrawal. 2024-06-18 And I still haven't received it.

After I did the withdrawal. I got a new card from the bank since the last one wasn't usable anymore. Unfortunately, the old card. Was the one I did the withdrawal on and when i got a new 1 it's the same card just different expiration dates.

I have done withdrawals with the new card and it has worked perfectly. However, the one I did with the old 1 is still under pennding.

The casinos customer service are telling me that the financial department are still waiting for an answer from the payment provider. How come it can take 3 weeks for this, that's insane to me.

Tsars Casino - Withdraw pending 14 days

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.

Tsars Casino - Didn't receive withdraw more then 1 week

€600

Hello

Last Friday I made withdraw 250€ and some others withdraws. This one has lost. I write them but they always says our Financial team is working their best. i Wrote them every day twice or more time but they always have same answer ''I'm really sorry for the delay with your withdrawal, we hate to keep you waiting. As I can see, our Finance team is investigating the issue and is constantly pushing our payment provider. We are doing our best to resolve it in the quickest possible terms.''

Also one withdraw I made today and isn't processed yes. So I have 2 withdraws 250€ and 200€

Please help me

Tsars Casino - Withdrawal delayed for almost 3 weeks

€450

Hi,

Since a couple of years I play on tsars.com

I have never had any problems with withdrawals. Over the years I deposited a large amount of money, and occasionally I win something , and most of the time it is deposited on my bank account within a couple of hours.

So last time, I requested 3 withdrawals on 01/06/24. The first 1000eur, second 300eur are still pending. The third withdrawal of 500eur was successfully processed.

I sent several messages to the support, but the only thing I get as a response is that I need to wait for the Financial Department , and that there is still no update regarding this issue.. I cannot believe that there is no update after almost 3 weeks...

So, is there anything you can do?

I'm afraid to not to get anything paid out.

€1300

Complaint Statistics

Resolved 27

Avg. Amount $ 2,439

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Top reviews from our players

qben360

10/10

Tsars Casino is a great choice for new players due to its intuitive interface, attractive welcome bonus, and wide selection of games. The website is easy to navigate, and the registration process is quick and hassle-free. New users can take advantage of free spins and deposit bonuses, allowing them to play longer without significant risk. Additionally, there are multiple payment methods available, including popular e-wallets, and customer support operates 24/7 to provide quick assistance. Tsars Casino also offers a demo version of many games, enabling players to learn the mechanics without spending real money.

kis.benedek

10/10

I don’t hit up casinos that often, but when I do, I do not want to deal with slow withdrawals or clunky payment systems. So far, I got zero issues with Tsars. Fast as hell. Had my winnings in my crypto wallet in under 20 minutes, which is honestly faster than some gaming marketplaces processing refunds.

Only gripe is some payment methods have fees, which is kinda annoying if you’re not paying attention. But if you use the right ones (crypto is the move), it’s smooth sailing.

LarissaS_Cunha28

10/10

I’ve dealt with a lot of support teams in different casinos, and let’s be real, most of them are either slow, unhelpful, or straight-up useless. But Tsars? They actually get it. Had an issue with a deposit not showing up, and live chat answered within a minute. No copy-paste replies, no nonsense. The rep actually looked into it, fixed it, and boom... money was in my account. Same thing with a withdrawal question I had later. Fast, polite, and they don’t make you feel like an idiot. Love that.
The rest of the site is solid too: tons of games, fast payouts (crypto is insanely quick), and a clean design that doesn’t feel outdated.

Yeah, there are withdrawal fees and some annoying bonus terms, but when customer support is this good, it makes up for a lot. Plus, the game selection keep me coming back, so overall, it’s still a solid experience.

joonas.ijl

10/10

As a someone with loads of free time and a preference for solo gaming, Tsars Casino has become my go-to spot! One of the biggest wins for me is their fast withdrawals and I don’t have to wait ages to get my winnings! Plus, with a bunch of payment methods available, I can easily pick what works best for me.

While I love the game selection they've got going on, it's a bummer that the withdrawal limits are kinda low. And don’t even get me started on those sneaky payment fees and it’s like they sneak up on you!

alex_waldo

10/10

Tsars Casino is a total vibe! They've got a massive lineup of games from crazy slots to classic table games like blackjack and roulette, plus live dealer rooms for that real casino energy! Withdrawals are super fast, usually under 24 hours, which is a major win. I love how they offer tons of payment options, including crypto, for quick and easy deposits/withdrawals. And shoutout to their 24/7 customer support, always ready to help if you need it. It’s a smooth, fun, and secure experience all around.

Okay, not everything is perfect. The withdrawal limits can feel a bit tight for big spenders, only €2,000 per day and €50,000 a year. And yeah, those payment fees aren’t exactly fun. Another thing: live chat is only available if you're a registered player, so no instant help for casual visitors. But hey, these are small bumps on an otherwise solid ride! If you’re ready to roll, Tsars Casino’s got your back!

Lucas_F34

8/10

The welcome bonus included a large number of free spins, which kept me entertained for hours. I even managed to turn some of them into real money. The slot variety is impressive, with lots of unique themes.

The wagering requirements for the welcome bonus are extremely high. It feels almost impossible to cash out anything substantial without spending a lot of extra money.

vbozhidar

10/10

I’ll admit, playing at Tsars Casino is pretty awesome. The fast withdrawals? A total game-changer, no one wants to wait forever to get their winnings! They also have a crazy variety of games, from slots to live dealer options. Plus, their payment methods include crypto, which is perfect if you're into that tech-savvy vibe. The site is easy to navigate and works smoothly on both desktop and mobile. Add to that their Certificate of Trust and awards, this place feels super legit. Overall, it’s a great spot if you want a fun, hassle-free gameplay.

Tsars Casino isn’t perfect, though. The low withdrawal limits are a real downer, especially for high rollers like me who want to cash out big wins all at once. Also, those payment fees? Not cool, they can cut into your winnings more than you’d like. And while the live chat is 24/7, you have to register to use it, which feels a bit inconvenient. So yeah, it’s not all sunshine and rainbows, but it’s still worth checking out depending on your preferences.

orsosszabina

10/10

Well, I’ve been playin’ at Tsars ever since the pandemic started and I gotta say, I ain't lookin' for another site. It's simple to use, and the games are real fun. They’ve got everything from slots, table games, even live dealers. The bonuses are great too, especially when you start out. They treat you right, always quick with the payouts, and I can’t remember ever havin' an issue. Customer support’s always there when you need 'em, too. For me, it’s a solid 10 outta 10.

hmm the 30x wagering requirement can be too high for new players, but once you get the hang of it, it’s not too bad. Been loyal since day one, and I don’t see any reason to change now!

levant4r

10/10

I’m a 32-year-old guy with a pretty packed work schedule, but I always make time to play at TSARS. It’s been a solid experience every time 🤩 I’ve even won a few times, so I can confidently say the games are fair and legit! The variety of games is awesome. Blackjack and slots are my favourite and TSARS got all my favourite titles from Pragmatic Play. I also love the quick payouts and how easy it is to deposit money using crypto. Customer support is great too, always there when I need help 🙏🏻

Only thing I’d mention is that the bonus terms could be clearer at times, but it’s a minor thing. Overall, I’m really happy with TSARS! The games, promotions, and excellent support make it worth playing here.

mauroluis78