Tsars Casino

Verification not approving

$800

I submitted my documents on the Tsars site for verification, but the process has still not been completed. It has already been 6 days with no update. Because of this delay, I am not able to withdraw my funds of 289 USD, which is causing a lot of inconvenience.

I request you to kindly look into this issue urgently and complete my document verification so that I can access my account and withdraw my funds without any problem. A quick resolution will be appreciated

Rejected

$289

Withdrawal delayed and amount is 600 EUR

I made withdrawal request last week to mifinity wallet, which I m always using on tsars. Never had an issue with it. I had lot of successful withdrawals.

Last week I made a withdrawal the same way. I didn't received a confirmation email which they usually send when they start to process. Normally they process it in max 2 hours.

Then a couple days later I received an email stating that my withdrawal didn't went through. I get in touch with support. They told me they have an issue with their system. They need some extra time. Then they returned the money to my casino account and told me to try again. Which I did.
I ve got some emails from them stating that they having issues with mifinity. That's all I know, last 2-3 days they payment team went quiet, no email, nothing.

I m keep trying on the site with support, but the answer what I get every time is: they are working on it, be patient.

I think I was patient enough, they supposed to process it in 2 days.
We are around a week now.

Problem with Missing Withdrawal

€600

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

Pending time for withdrawal passed

zł4000

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Withdrawal request stuck on pending status

$45563.37

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

Withdrawal late again 1300 Euro

€1000

It’s again over 10 working days my withdrawal didn’t arrived to my bank account. Every time I withdraw something I need to write a complain.

I don’t get it why you do it like this all the time it is 1300€ again.

Please fix your issues otherwise you will lose me as a player! It's been exactly the same now 3 times.

Three weeks fore a withdrawal

€2700

Hi, I did a withdrawal. 2024-06-18 And I still haven't received it.

After I did the withdrawal. I got a new card from the bank since the last one wasn't usable anymore. Unfortunately, the old card. Was the one I did the withdrawal on and when i got a new 1 it's the same card just different expiration dates.

I have done withdrawals with the new card and it has worked perfectly. However, the one I did with the old 1 is still under pennding.

The casinos customer service are telling me that the financial department are still waiting for an answer from the payment provider. How come it can take 3 weeks for this, that's insane to me.

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.

Withdraw pending 14 days

€600

Complaint Statistics

Resolved 28

Avg. Amount $ 2,381

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 734 reviews

Top reviews from our players

motonjoseph

10/10

I live alone with my dogs, so finding something that keeps me company in the evenings matters. Tsars has been such a joy. The site looks bright and welcoming, and I never feel lost when I log in. I spend most of my time on roulette because it is simple, and the live tables make me feel like I am not sitting alone. The variety of games is lovely, and when I want something quiet, I switch to slots. Payments through my card have been smooth and reliable, which gives me peace of mind.

If I had to mention a small downside, it would be that some of the bonus rules can feel a little unclear at first. Still, that hardly takes away from the experience. For me, Tsars has become part of my routine, and I happily give it a 10/10.

Dear motonjoseph, Thank you so much for taking the time to share such a thoughtful and detailed review! It truly warms our hearts to hear that Tsars brings you joy and keeps you company during your evenings. Knowing that our platform feels bright, welcoming, and easy to navigate makes all the effort we put into it worthwhile. We’re delighted to hear that you enjoy both the excitement of live tables and the relaxing moments on slots. The variety of games and smooth payment experience are designed to make every session enjoyable — creating this kind of experience for our players is something we care deeply about. Regarding bonus rules, we completely understand how they can feel a little tricky at first. Our support team is available 24/7 and always ready to help, so anytime you have a question, you can reach out via live chat or email at [email protected]. We’re here to make sure every part of your experience is clear, fair, and enjoyable. Your kind words truly motivate our team to keep improving and providing the best experience possible. Knowing that we can make your evenings a little brighter is incredibly rewarding. Thank you again for your wonderful feedback. We look forward to welcoming you back to Tsars for many more fun and memorable sessions! Warm regards, The Tsars Team

Tsars Casino 4 months ago

margarett_wise65

10/10

The look of the site is actually one of the first things I noticed. It’s bright, colourful, and not cluttered. Navigation is super easy... I didn’t have to click through ten menus just to find a game. I also really love the variety. Slots when I just want to zone out, live dealer games when I want to feel more social. It never feels boring because there’s always something different to try. And yes, payment and support are smooth, though what I really appreciate is the peace of mind. It’s one less thing to stress about.

The only downside for me is the bonus fine print. I can tell when wording is confusing and let’s just say, some of it could use a rewrite in plain English. Also, I wish they had a bit more of a community vibe, like chat rooms or casual player boards. It’d be fun to share wins and tips with others.

Dear margarett_wise65, Thank you for taking the time to share your experience with Tsars. We’re delighted to hear that you enjoy the vibrant, user-friendly design and the wide variety of games, whether you’re relaxing with slots or engaging in live dealer experiences. It’s also great to know that seamless payments and reliable support help make your time on the platform stress-free. We truly appreciate your feedback regarding bonus terms and community features. Clear, easy-to-understand communication is very important to us, and your suggestions will help us improve. We also love your idea of adding more social features, like chat rooms or player boards, to make the platform even more engaging. Thank you again for your thoughtful insights - feedback like yours helps us continue making Tsars better for all our players. Warm regards, The Tsars Team

Tsars Casino 4 months ago

susiluotokarri

10/10

Okay, first of all, can I just say how much I love the website?! As a designer, I can't help but gush over Tsars's look! The animation on each game tile, the colors, and the overall feel are just so well put together!!! Well, of course, it's not just the visuals. I also enjoy the variety of table games they offer, idc if it's video blackjack or a live table one. Funding my account is also quick and easy! Like I can focus more on playing than waiting <3

Honestly, the only thing I’d point out as a downside is the daily withdrawal limit. It’s not a dealbreaker, but it can be a bit inconvenient in an otherwise amazing casino experience.

Dear susiluotokarri, Thank you so much for taking the time to share your thoughts! It’s wonderful to hear that you enjoy both the look and feel of Tsars — our team puts a lot of care into making the platform visually appealing and smooth to navigate, so it really means a lot to know that it resonates with you. We’re also thrilled that you’re enjoying the variety of games available. It’s fantastic to hear that deposits are quick and simple, the platform feels intuitive, and the overall experience allows you to focus on what really matters — having fun and enjoying the games. Your positive feedback about these aspects is truly appreciated. Regarding the withdrawal limits, we understand that this can sometimes feel a bit restrictive. These measures help us maintain a balanced and sustainable platform, ensuring smooth operations, fast processing, and fair access for all players. The goal is to protect the quality of service, so everyone can continue enjoying quick withdrawals. We truly appreciate your kind words and for taking the time to share your experience. If you ever need assistance or have questions, you are always welcome to reach out to us via live chat or at [email protected]. It’s a pleasure to support players who enjoy the details we care about as much as you do! Kind regards, The Tsars Team

Tsars Casino 4 months ago

diallo.arne

10/10

Honestly, I enjoyed Tsars Casino so much. The number of games in there is just so overwhelming, in a really good way! Tons of selections, especially slot games. However, my most favourite thing is the customer service. I had a slight problem with my payment not going through, but they fixed it quickly and reassured me that my money would be returned to my account.

There’s this one thing though that when I win at certain slot games, it gets laggy for a moment. It kind of bothered me, but I think its just my internet connection since I haven’t encountered it in my recent experiences.

herroskar25

10/10

I’ve played at way too many casinos online. Tsars has honestly been one of the smoothest. Payments are lightning fast compared to most places like, I’ve had withdrawals hit while I was still sipping coffee after a long flight. Verification was painless too, done in minutes without the endless back-and-forth other casinos love to drag you through.
Customer service is a real highlight here. Whenever I ping support, I get friendly, quick, and actually useful answers. The site’s easy to navigate, super mobile-friendly, and the game selection is massive. I bounce between video poker and Lightning Roulette, and it never feels stale.

The app could be smoother, and I’m not a fan of the fee on deposits. Daily withdrawal limits and the occasional 10% fee on small cashouts are a little meh too. Loyalty rewards could be better.

ema.amon14

10/10

I’ve been around the block with online casinos (probably more than I should admit), but Tsars really stands out. Payments here are quick... like I’ve had withdrawals hit faster than I expected, which is a rare treat compared to other sites that drag things out for days. Verification was painless too, done in a couple of minutes without all the back n forth nonsense. Customer service is another strong point. Every time I’ve hit up support, I’ve gotten fast, friendly, and actually helpful replies. Bonuses are generous fair wagering and I really like the cashback offers.

The platform is enjoyable overall, but it could improve by offering smoother gameplay, more rewards for loyal players, and expanding its range of game providers.

Dear ema.amon14, Thank you for taking the time to share your experience and insights. It’s fantastic to hear that your time with Tsars has been smooth, fast, and enjoyable. Your positive feedback regarding quick withdrawals, painless verification, and friendly, helpful customer support highlights the high standards we strive to maintain and reinforces our commitment to providing a seamless player experience. We’re delighted to hear your thoughts on the platform. Tsars offers a wide variety of games and engaging features designed to provide an enjoyable and exciting experience for all players. Hearing how our players interact with the platform helps us understand what makes the experience meaningful and rewarding. Insights such as yours are highly appreciated and allow us to celebrate the features that make Tsars stand out. Thank you again for sharing your perspective and for highlighting the experiences that make playing on our platform enjoyable. Kind regards,  The Tsars Team

Tsars Casino 4 months ago

G.Darren11

10/10

While searching for a trustworthy casino, I landed on this platform and was honestly impressed from the start. Everything felt transparent and easy to navigate, and I could tell it was a site built with player experience in mind. The fact that withdrawals are fast was a huge relief. I hate waiting endlessly to get my winnings. The game selection is excellent, with options ranging from classic slots to live dealer experiences, so there’s always something to match your mood or strategy.

The withdrawal limits are a bit low compared to some other sites, which could feel restrictive if you’re a high roller. There are also some minor payment fees, but they’re clearly stated upfront, so at least there are no surprises.

Dear G.Darren11, Thank you for leaving your feedback. We’re pleased to hear that your experience with Tsars has been smooth and enjoyable. We work hard to make the platform straightforward and reliable, and it’s good to know that this is noticed. Regarding withdrawal limits and minor fees, we understand that these can be important factors for players. We always aim to provide clear information upfront, and your comments will be helpful as we evaluate ways to improve our services. If you ever have questions or need any assistance, our support team is available via live chat or at [email protected]. We appreciate you taking the time to share your thoughts and hope you continue to enjoy playing at Tsars. Kind regards, The Tsars Team

Tsars Casino 4 months ago

EmilLippo

10/10

After long flights, I'd often end up in our hotel room playing, and Tsars has become the perfect choice. The quick withdrawals are a huge plus bc I don't like waiting around when I could alr be playing. Navigating through the games, promos, and profile is simple. :) What keeps me coming back, though, is the game selection. Video poker's been my go-to, but I found myself spending more time in the live casino section, especially Lightning Roulette! Try it, too, guys!

The only downside I can think of, because I experience it as well every time, is the daily withdrawal limits. It feels like a really minor hold back when everything else about tsars is so enjoyable. Other than that, it's been the best casino companion for my restless life.

Dear EmilLippo, Thank you for taking the time to share your experience with Tsars. It’s wonderful to hear that our platform provides quick withdrawals, easy navigation, and an enjoyable overall experience. Your positive feedback about the variety of games and engaging gameplay is much appreciated! We’re glad to see that you enjoy our games and actively engage with the platform. Your insights help us understand what makes the experience meaningful for our community and inspire the team to continue providing a seamless, enjoyable, and rewarding environment for all players. Our daily withdrawal limits help us maintain a smooth, reliable, and secure experience for all players. They make sure your winnings are handled safely and efficiently, so you can enjoy the platform without any interruptions or concerns. The variety of features and gameplay options contributes to an exciting and consistent experience, and your perspective highlights how these elements enhance the fun for everyone. Thank you again for your kind words. We look forward to welcoming you back for more great moments at Tsars! Kind regards,  The Tsars Team

Tsars Casino 4 months ago

haaaajdu

10/10

I enjoy Tsars because they offer a huge variety of games, including favorites from Hacksaw and Pragmatic Play. Their promotions are also appealing, with daily offers that keep things interesting.

On the downside, the promo requirements can feel a bit demanding, almost pushing you to play at a set pace. It would be nice to have more flexible options with lighter conditions for when I just want to play casually.

Riku-Senpai