Tsars Casino

Verification not approving

$800

I submitted my documents on the Tsars site for verification, but the process has still not been completed. It has already been 6 days with no update. Because of this delay, I am not able to withdraw my funds of 289 USD, which is causing a lot of inconvenience.

I request you to kindly look into this issue urgently and complete my document verification so that I can access my account and withdraw my funds without any problem. A quick resolution will be appreciated

Rejected

$289

Withdrawal delayed and amount is 600 EUR

I made withdrawal request last week to mifinity wallet, which I m always using on tsars. Never had an issue with it. I had lot of successful withdrawals.

Last week I made a withdrawal the same way. I didn't received a confirmation email which they usually send when they start to process. Normally they process it in max 2 hours.

Then a couple days later I received an email stating that my withdrawal didn't went through. I get in touch with support. They told me they have an issue with their system. They need some extra time. Then they returned the money to my casino account and told me to try again. Which I did.
I ve got some emails from them stating that they having issues with mifinity. That's all I know, last 2-3 days they payment team went quiet, no email, nothing.

I m keep trying on the site with support, but the answer what I get every time is: they are working on it, be patient.

I think I was patient enough, they supposed to process it in 2 days.
We are around a week now.

Problem with Missing Withdrawal

€600

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

Pending time for withdrawal passed

zł4000

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Withdrawal request stuck on pending status

$45563.37

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

Withdrawal late again 1300 Euro

€1000

It’s again over 10 working days my withdrawal didn’t arrived to my bank account. Every time I withdraw something I need to write a complain.

I don’t get it why you do it like this all the time it is 1300€ again.

Please fix your issues otherwise you will lose me as a player! It's been exactly the same now 3 times.

Three weeks fore a withdrawal

€2700

Hi, I did a withdrawal. 2024-06-18 And I still haven't received it.

After I did the withdrawal. I got a new card from the bank since the last one wasn't usable anymore. Unfortunately, the old card. Was the one I did the withdrawal on and when i got a new 1 it's the same card just different expiration dates.

I have done withdrawals with the new card and it has worked perfectly. However, the one I did with the old 1 is still under pennding.

The casinos customer service are telling me that the financial department are still waiting for an answer from the payment provider. How come it can take 3 weeks for this, that's insane to me.

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.

Withdraw pending 14 days

Didn't receive withdraw more then 1 week

€600

Hello

Last Friday I made withdraw 250€ and some others withdraws. This one has lost. I write them but they always says our Financial team is working their best. i Wrote them every day twice or more time but they always have same answer ''I'm really sorry for the delay with your withdrawal, we hate to keep you waiting. As I can see, our Finance team is investigating the issue and is constantly pushing our payment provider. We are doing our best to resolve it in the quickest possible terms.''

Also one withdraw I made today and isn't processed yes. So I have 2 withdraws 250€ and 200€

Please help me

€450

Complaint Statistics

Resolved 28

Avg. Amount $ 2,381

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 731 reviews

Top reviews from our players

diallo.arne

10/10

Honestly, I enjoyed Tsars Casino so much. The number of games in there is just so overwhelming, in a really good way! Tons of selections, especially slot games. However, my most favourite thing is the customer service. I had a slight problem with my payment not going through, but they fixed it quickly and reassured me that my money would be returned to my account.

There’s this one thing though that when I win at certain slot games, it gets laggy for a moment. It kind of bothered me, but I think its just my internet connection since I haven’t encountered it in my recent experiences.

herroskar25

10/10

I’ve played at way too many casinos online. Tsars has honestly been one of the smoothest. Payments are lightning fast compared to most places like, I’ve had withdrawals hit while I was still sipping coffee after a long flight. Verification was painless too, done in minutes without the endless back-and-forth other casinos love to drag you through.
Customer service is a real highlight here. Whenever I ping support, I get friendly, quick, and actually useful answers. The site’s easy to navigate, super mobile-friendly, and the game selection is massive. I bounce between video poker and Lightning Roulette, and it never feels stale.

The app could be smoother, and I’m not a fan of the fee on deposits. Daily withdrawal limits and the occasional 10% fee on small cashouts are a little meh too. Loyalty rewards could be better.

ema.amon14

10/10

I’ve been around the block with online casinos (probably more than I should admit), but Tsars really stands out. Payments here are quick... like I’ve had withdrawals hit faster than I expected, which is a rare treat compared to other sites that drag things out for days. Verification was painless too, done in a couple of minutes without all the back n forth nonsense. Customer service is another strong point. Every time I’ve hit up support, I’ve gotten fast, friendly, and actually helpful replies. Bonuses are generous fair wagering and I really like the cashback offers.

The platform is enjoyable overall, but it could improve by offering smoother gameplay, more rewards for loyal players, and expanding its range of game providers.

Dear ema.amon14, Thank you for taking the time to share your experience and insights. It’s fantastic to hear that your time with Tsars has been smooth, fast, and enjoyable. Your positive feedback regarding quick withdrawals, painless verification, and friendly, helpful customer support highlights the high standards we strive to maintain and reinforces our commitment to providing a seamless player experience. We’re delighted to hear your thoughts on the platform. Tsars offers a wide variety of games and engaging features designed to provide an enjoyable and exciting experience for all players. Hearing how our players interact with the platform helps us understand what makes the experience meaningful and rewarding. Insights such as yours are highly appreciated and allow us to celebrate the features that make Tsars stand out. Thank you again for sharing your perspective and for highlighting the experiences that make playing on our platform enjoyable. Kind regards,  The Tsars Team

Tsars Casino 4 months ago

G.Darren11

10/10

While searching for a trustworthy casino, I landed on this platform and was honestly impressed from the start. Everything felt transparent and easy to navigate, and I could tell it was a site built with player experience in mind. The fact that withdrawals are fast was a huge relief. I hate waiting endlessly to get my winnings. The game selection is excellent, with options ranging from classic slots to live dealer experiences, so there’s always something to match your mood or strategy.

The withdrawal limits are a bit low compared to some other sites, which could feel restrictive if you’re a high roller. There are also some minor payment fees, but they’re clearly stated upfront, so at least there are no surprises.

Dear G.Darren11, Thank you for leaving your feedback. We’re pleased to hear that your experience with Tsars has been smooth and enjoyable. We work hard to make the platform straightforward and reliable, and it’s good to know that this is noticed. Regarding withdrawal limits and minor fees, we understand that these can be important factors for players. We always aim to provide clear information upfront, and your comments will be helpful as we evaluate ways to improve our services. If you ever have questions or need any assistance, our support team is available via live chat or at [email protected]. We appreciate you taking the time to share your thoughts and hope you continue to enjoy playing at Tsars. Kind regards, The Tsars Team

Tsars Casino 4 months ago

EmilLippo

10/10

After long flights, I'd often end up in our hotel room playing, and Tsars has become the perfect choice. The quick withdrawals are a huge plus bc I don't like waiting around when I could alr be playing. Navigating through the games, promos, and profile is simple. :) What keeps me coming back, though, is the game selection. Video poker's been my go-to, but I found myself spending more time in the live casino section, especially Lightning Roulette! Try it, too, guys!

The only downside I can think of, because I experience it as well every time, is the daily withdrawal limits. It feels like a really minor hold back when everything else about tsars is so enjoyable. Other than that, it's been the best casino companion for my restless life.

Dear EmilLippo, Thank you for taking the time to share your experience with Tsars. It’s wonderful to hear that our platform provides quick withdrawals, easy navigation, and an enjoyable overall experience. Your positive feedback about the variety of games and engaging gameplay is much appreciated! We’re glad to see that you enjoy our games and actively engage with the platform. Your insights help us understand what makes the experience meaningful for our community and inspire the team to continue providing a seamless, enjoyable, and rewarding environment for all players. Our daily withdrawal limits help us maintain a smooth, reliable, and secure experience for all players. They make sure your winnings are handled safely and efficiently, so you can enjoy the platform without any interruptions or concerns. The variety of features and gameplay options contributes to an exciting and consistent experience, and your perspective highlights how these elements enhance the fun for everyone. Thank you again for your kind words. We look forward to welcoming you back for more great moments at Tsars! Kind regards,  The Tsars Team

Tsars Casino 4 months ago

haaaajdu

10/10

I enjoy Tsars because they offer a huge variety of games, including favorites from Hacksaw and Pragmatic Play. Their promotions are also appealing, with daily offers that keep things interesting.

On the downside, the promo requirements can feel a bit demanding, almost pushing you to play at a set pace. It would be nice to have more flexible options with lighter conditions for when I just want to play casually.

Riku-Senpai

10/10

I can honestly recommend Tsars Casino. I’ve only played here a few times, but every time it’s been smooth and enjoyable. The customer support is super easy to reach and they actually reply fast, which makes things less stressful if you run into a problem. The site itself looks really bright and fun, and it’s simple to find games even if you’re new. There’s a huge mix of slots and live games, so it never feels boring as well. Try it, you won’t regret it.

I haven’t had any big wins yet, but that’s just luck. The only thing I’d say is that some of the bonus rules could be explained a bit clearer for beginners like me.

fschubert05

10/10

Tsars Casino has honestly impressed me more than most online casinos I’ve tried. I usually don’t have time to deal with slow payouts or unhelpful support, and Tsars nails both. Payments are fast and reliable, and I’ve never had an issue withdrawing my winnings. Customer service is another standout. Every time I’ve reached out, they’ve been super prompt, friendly, and actually helpful. It’s refreshing not to get canned replies or long waits. The site itself is lively and user-friendly, with smooth navigation and almost zero connection issues. Promotions pop up frequently via email.

The minimum deposit could definitely be a bit lower, since it feels like you have to commit more money than I’d prefer just to unlock some of the bonuses. It’s not a huge deal, but having a slightly lower entry point would make it more welcoming, especially for casual players.

p_inkeri24

10/10

Tsars really stands out. The customer support is honestly the best I’ve experience. They're fast, helpful, and genuinely friendly. The site itself is bright, lively, and easy to navigate, even if you’re not super tech-savvy. Games load fast, connection is smooth, and there’s a huge variety from different providers, so I never get bored. My favourite part has to be the bonuses, free spins, cashback, and promos pop up all the time and they even have guidance for anyone who needs help with gambling issues.

The only thing I’d tweak is the minimum deposit for bonus eligibility. It feels a bit high sometimes, and I’d play more often if smaller deposits qualified. Otherwise, Tsars hits all the right notes.

Dear p_inkeri24, Thank you so much for your fantastic review! It’s absolutely delightful to hear that you’ve enjoyed your experience with Tsars. Knowing that our customer support team made a positive impression is especially rewarding, as that’s exactly what we aim for. It’s also great to hear that the site is easy to navigate and the game selection keeps things exciting. With so many providers, every visit can feel fresh and engaging, and the bonuses, free spins, cashback, and promotions add extra fun. Your feedback regarding the minimum deposit for bonus eligibility is appreciated. This requirement helps maintain the quality and fairness of our promotions for all players, but it’s wonderful to hear that it hasn’t stopped you from enjoying the many exciting bonuses and rewards available. Being part of our community means a lot, and we look forward to seeing you continue to enjoy thrilling gameplay, generous promotions, and everything Tsars has to offer! Warm regards,  The Tsars Team

Tsars Casino 4 months ago

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