General Information About Trino Casino
Fortuna Games N.V. is the owner of Trino Casino. The company is licensed by the Curaçao Gaming Control Board under licence number OGL/2024/112/0974.
The online casino has a 7.4/10 CasinoRank on our website and a 7.5/10 Player rating based on a little more than 20 reviews. Players mostly praise regular bonus offers after the welcome bonus package, game selection, customer support, and website navigation.
Not all reviews are positive, as you can see from the rating, and players mostly complain about delayed withdrawals. One player complained about wagering requirements and a high minimum deposit, which players on a budget should know about when opening an account.
Most complaints players made to the AskGamblers Casino Complaint Service were about delayed or withheld withdrawals. All these complaints have been resolved successfully, and the players received their funds.
Opening a Trino casino account is straightforward. First, I provided my email address and set a password for future logins. In the next step, I entered my personal and contact details, including my phone number and home address.
After I finished the sign-up process, a pop-up appeared with a 400% welcome bonus package and 500 Free Spins to prompt a deposit. In fact, the bonus offer on the first deposit is 100% and 200 Free Spins, and you don’t have to make that deposit instantly if you are not ready.
Payment Information and Options at Trino Casino
The casino supports a variety of deposit and withdrawal methods. They support the latest web wallets, bank cards, and it’s a cryptocurrency casino. When you open the cashier, the available list adjusts based on your geolocation.
My options for making a deposit were limited to bank cards, Flexeping and Skrill in terms of fiat options, and cryptocurrencies. Whenever crypto is supported, I choose to deposit using USDC or USDT. Trino accepts both options for deposits, so I opted for USDC.
Making a crypto deposit is very simple. The minimum is €20, which is also the minimum deposit for claiming the welcome bonus. I deposited €50, which was 57.82 USDC at the time, and the funds became available very quickly, as is typically the case with crypto transactions.
Even though I didn’t claim the welcome bonus, I noticed in the casino terms and conditions that I would have to wager my deposit at least three times before being eligible for a withdrawal.
If you choose not to complete this wagering requirement, the casino can deduct 10% from your withdrawal. The minimum amount you can withdraw is €50.
Before you can withdraw, you must confirm your identity and complete the verification process. You can do the verification through your account settings, in the verification tab. The casino aims to process your withdrawals within three business days, but I haven’t checked that since I haven’t made any withdrawal requests.
Until you reach level 5, you can only withdraw €500 a day, €1,500 a week or €5,000 a month. These limits are quite low and are not suitable for high rollers, even though they increase with VIP levels, and at level 17 you can withdraw €20,000 a month.
You can have only one pending withdrawal in your account at a time and one withdrawal request per 24 hours.
Customer Support at Trino Casino
Customer support is one of the most important parts of every casino experience for me, so I turn to them whenever I have any doubts. I wanted to make sure I got all the welcome bonus terms and conditions correctly (and test the support agent’s patience).
Since there was no chatbot, Eddy joined the chat after a few seconds and was patient with my questions. He clarified the bonus terms for me, but it took a while because he checked everything thoroughly, which is something I appreciate.
That’s why I used the opportunity to ask about the responsible gambling tools as well, and he helped me set a deposit limit on my account.
The live chat is the fastest and most efficient way to get help, especially since there is no chatbot. I encourage you to reach out if you have any questions since the FAQ section is not very extensive.
Another way to get support is to send an email, especially if you need more space, since the initial message in live chat has a character limit.
Games at Trino Casino
The casino has thousands of games to enjoy, including the latest online slots. You can navigate around the games lobby to find your favourite games from over 6,000 slots. Plenty of providers are available, and you can filter and sort them from the gaming lobby.
You can also browse games by their collection, including sorting games by feature buy, jackpot, multipliers and theme. You can also use the search engine if you already know what game you wish to play, or which provider to select.
As I always test slot games, I chose Belatra’s Mummyland Treasures, and since it was my first time playing it, I didn’t know what to expect. What I got was a lot of dead spins, but no lag or interruptions, and I was about to give up when I hit some nice wins, which gave me funds to test more games.
I played Play’nGO’s Legacy of Dead next, a game that has the Gamble feature for every win. Let’s say that I didn’t have much luck with the Gamble feature (too many black cards in a row), but I had fun spinning the reels.
All the games open in full screen on mobile, which is a good feature. Note that not all providers will be available in your country, and that also depends on the deal the casino has with providers.
Slots are clearly popular here, but you can also find a decent selection of table games and live casino games. You'll find blackjack, baccarat, roulette, other dice games, poker, and more.
If you enjoy these games and try any of them, I encourage you to leave a review so other players can learn more about your experience.
Trino Casino’s Commitment to Responsible Gambling
All the information about the casino’s commitment to responsible gambling practices is on the dedicated page. For a casino with a Curaçao licence, Trino offers a good selection of responsible gambling tools and resources.
You can set deposit, wager, loss, and session limits by contacting customer support. It would be even better if you could set limits through your account settings, but this works as well, especially since the agents are responsive and helpful.
The casino doesn’t have a self-assessment test, but players who notice they have a problem controlling their gambling can request self-exclusion from playing with the casino. The self-exclusion period can be from six months to five years.
If you want to self-exclude, you must send your request by email, and the support team will explain the next steps.
Players appreciate the wide selection of games and the generous bonuses offered, including no deposit bonuses and daily promotions. The user-friendly interface and responsive customer support contribute to a positive overall experience.