TonyBet Casino

They wont give me the money

Hello dear ask!
I am writing to you because I am desperate and need help!
I have a big problem with the casino tonybet.es!
Since 25/02/2024 I've been struggling with them!
I have 7027 euros in my account that I want to withdraw!
The casino asked me for a lot of documents and video verifications!
I sent everything that was requested!
On 10/05/2024 I received an email saying my account is under investigation!
It has been 10 months since then and I have not received any updates regarding my account!
I would like to ask you to help me solve this problem!

TonyBet is delaying payment

I requested a withdrawal of $100 and $60 for a total of $160, and it was taking way longer than usual to hear anything about this withdrawal.

When I first opened this account about 8 months ago, my first withdrawal was in my account in less than 10 min, and I was amazed at how fast it was, recommending them to everyone I knew. Since then, I have had numerous other withdrawals with no issues. Even when I had to verify anything, the verifications and cashout were always done and in my account in less than 24 hours. This is the sole reason why I have continued to gamble with them.

Well, with these 2 withdrawals, everything has changed.

When I asked if there was required information they needed to process my withdrawal, I was met with support staff who knew absolutely nothing and only responded with pre-typed automatic responses. I questioned if I was speaking with an AI or an actual human, and it couldn't tell me, which was very weird.

The second time I asked if it was a robot or human, and it responded with a very automated response of I can assure you all Live Chat staff are real people, Yet anytime I asked the chat more then 1 question at a time it would only respond to one of the questions to give an answer, and all i wanted to know was if there was more documentation needed because ive never had issues or waited for a withdrawal from them before.

The live chat didn't know and said I would get an email soon as it was my turn. The next day, I finally received an email requesting proof of deposit, so no problem. I sent that in less than 2 hours after they requested it, and the document was approved shortly after sending it in.

So then I'm waiting for the deposit and nothing. I asked live chat what the hold up was, and they said that everything looked good, but it was sitting in the Queue and would be processed when it got to the top. So I asked why wasn't the withdrawal processed when the document was approved and my withdrawal was sitting at the top of the Queue, and the response was that everything was processed in the order it was put in the queue, and I had to wait.

I asked the live chat what had changed in the last few months that withdrawals were now taking way longer than ever before, and she could not and would not answer me. Said that as a chat worker, she did not have the answers or information and just kept hitting automated responses, saying paitence and have to wait for my turn and I asked again is the casino under different management or did they switch to a different finance company because something had changed and I wanted to know. She told me to email TonyBet to get ahold of someone higher up to get my answers. I sent the email 3 times, every single one ignoring the actual question and responding with the same automated message that the withdrawal would be processed in the order it came in.

Then this morning, I received a message asking me if I had a gambling problem and if I could support my habit and why, all because I asked if anything had changed within this casino and wanted to know why their withdrawals have gone from less than 2 hours to days later still having nothing.

I answered their questions, explaining that I don't have a problem and that I am well aware of the safer gambling tools. I mean, we are talking about minimal deposits, and I only cashed out a small amount, but because I had questions, they are now delaying my withdrawal and making up excuses not to pay me.

After responding to the email where they accused me of having a problem, I then received an email saying thanks for clearing up the matter and answering the questions. Then, after waiting and waiting and waiting for hours, I just wrote into live chats and asked if they had all the required information to process my withdrawal, and the agent came back saying that my request had been forwarded to a different department for processing, and she couldn't tell me anything.

I then emailed them asking if they needed anything else and asking why they were delaying my request when my account is fully verified, and they won't respond to me.

I'm frustrated this casino has completely changed the way it used to run.

delay with no explanation but have a wonderful day

$160

I play at tonybet casino. Fully verified. No bonus, real money casino play only.

Balance of EUR 4.5k. Made withdraw of EUR 1.1k on 26-Feb-24. Casino keeps stalling, with no explanation, support keeps responding that the withdrawal is in the queue and it will be processed as soon as possible and "we wish you a wonderful day".

Multiple Withdrawal Failures and support chat has not been helpful

€1100

Dear Tony Bet Team,

I write this email to you with a deep sense of dissatisfaction and disappointment at your service. Over the past 4-5 days I have been trying to unsuccessfully withdraw my own funds to my account (under the daily limit of 3000 Euros).

Whilst there were absolutely no issues when it came to depositing the funds in the account using my Card details (Wise Bank), my withdrawal requests have been rejected over 20 times now with reasons like Card payment not going through, payment to be processed on IBAN - when I have tried the latter, the payments are not supported either and in fact the decline response is the same - payment not processed on card. I believe the team needs to do a better job of processing withdrawals. I have already shared all relevant details including my IBAN, Bank statements, Passport and all verification documents.

It is my earnest request to look into this matter urgently.

If you do not support particular payment types like the Card (which you accepted without any issues during deposits) and your Bank transfer for the corresponding IBAN is not supported either (Screenshot attached), suggest to help process my payment on another account or you resolve the issues on the existing account.

Your support chat has not been helpful at all with standard responses and this has been going on in a loop now.

Screenshots attached for reference.

Thanks
Utkarsh

Unable to get the account verified and the winnings at Tonybet

€3000

Dear all, since the 4th of November I'm trying to get my account verified at the Tonybet casino, as well as id like to get my winnings of 1508 CAD$.

I contacted multiple times the chat operators of Tonybet casino, without success, they keep telling me to be patient. Funny part or not so funny is, that the operator told me the right department is aware of that case already? But they don't have time to check out my documents?

Looking forward to get this done with your help AskGamblers. Players should be aware of such casinos like Tonybet.

Just headache and not really professional in my experience so far. Think twice where u put your money.

Have a nice day.

Account closed without explanation and denied pending withdrawal

I made multiple deposits to this website which I can no longer access considering they have closed my account. I got my account verified successfully which I have proof of. I won’t 1200 dollars and at that time I chose to withdrawal in three separate payments. When I went to check the status of my withdrawal I noticed I had limited access to the site and reached out to their live support which I was told my account was “under review by the responsible department”. I reach out via email to their customer support team and this is the response I was given:

“We are contacting you in regard to your account status. Please be informed that the status of your account has been reviewed by the responsible department and the decision was made to subtract your remaining balance. Please note that your account will remain closed.

Stay safe and have a great day ahead!

Please do not hesitate to contact us if you have any questions.”

This is unacceptable and criminal considering they took my money and the minute I go to withdrawal they make the decision to close my account and give me absolutely zero reason.

Waiting on withdraw to be processed

I have been waiting for multiple withdraws for almost a week from Tony Bet. I have reached out via chat to escalate which I am told it is but have not received any update as they still show in pending. Chat confirmed Guidelines say they should be processed 24-48 Hr I asked if I should change the method but chat said I had it correct. Total withdraw $10,000 CAD.

$10000

Tony bet wont verify me

I have a balance of €977 in my Tony Bet account. Ive been trying to get my account verified so I can withdraw for almost a year. Every time I send them the document they have requested, they ask for something else.

I sent the following-

*ID

*Several selfies with ID

*Screenshot of my neteller home screen

*Several bills/statements

*Proof of income (payslip)

They rejected my bank statement because it was sent through the post, they want a PDF. My bank won’t send me a PDF which I have explained to Tony bet time and time again. I don’t have online banking so I have to call the bank to get them to send me a statement through the post. This is supposed to be to prove my address, what better way to prove my address than a bank statement sent through the post? They now want me to send them proof that my bank won’t provide me with a PDF, everything has been done over the phone so I can’t send proof of this. They are dragging this out and asking for more and more documents to try to delay me getting paid. All these demands seem over the top considering I haven’t won more than €1000!!

Delayed payment of my money, changed terms

€977

This casino has been delaying the payment of my winnings for over 48 hours.

I will list the rules of this casino:

3.2. Withdrawals:

All withdrawal requests are processed 24/7.
All funds that Customer has on TonyBet player Account will be credited to the Customer’s personal financial source. Withdrawals from the Account can be transferred back to the primary source which was used for depositing. In case Customer used more than one deposit method, the withdrawals will need to coincide with the deposited amounts from each of the payment methods used. All withdrawals are processed within 48 hours once the Customer's TonyBet Account is fully verified.

The screenshots I have provided will show that my payout has been delayed for more than 48 hours.
About this I have repeatedly mentioned support, to which they answer me with a phrase I will attach screenshots to this message.
I want the AGCCS BY team to help me solve this problem.
And I think that violating the rules on the part of the casino is not acceptable!
They have set themselves the framework to do the withdrawal of funds in 48 hours.

P.S.
This casino has carried out verification of my documents and have paid my winnings without delay, but after updating their rules they have changed everything.
Before the rules were updated, the payment came to my account for 1 hour.

€1470.2

Complaint Statistics

Resolved 21

Avg. Amount $ 1,985

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Top reviews from our players

Johnnygotthebone

10/10

I joined Tony when they first opened, amazing service and they were just getting started. No issues. Honest fair casino that will pay you. The gam selection has grown now

They had just started out and the games selection was minimal, I stopped playing there a while ago but now I am going to re open the account and I hope the service is the same.

Hello! Thank you for your feedback, we are glad you have stayed with us all this time. We are constantly growing and making our platform more comfortable for users. We are sure you will have a great time with us. Kind regards, TonyBet.

TonyBet Casino 3 years ago

Zivamont

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The site is not bad — nothing superfluous, everything opens quickly, and the mobile application is also available. By the way, the poker rooms here don't impress at all, but the basketball and the NBA lines are excellent.

The coefficients could be higher, I think. My deposit at the casino was not accepted until the verification was completed. But in general, everything is ok, I got $ 40 from a deposit to $ 60 without much effort.

Hello, Thank you for sharing your thoughts. It’s good to hear that the platform performance, mobile experience, and basketball markets have worked well for you. At the same time, we appreciate your comments regarding odds and the verification step before deposits, as feedback like this helps highlight areas where improvements can always be considered. Wishing you a pleasant day.

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Kkkyles

10/10

TonyBet casino is without a doubt the absolute very best online casino out there! It's apparently best known for its awesome sport betting margins, every possible sports game you could imagine, and my favorite feature is how they help you with predictions during tournaments.
That being said, I spend the majority of my time playing the slots! They have a massive selection of very fun games for everyone, or your favorite table games readily available and hands down the best games out there! Whether you like playing Blackjack, Roulette, or Baccarat! They have it all. With 24/7 around the clock, live chat agents. Always just a click away ready to answer any questions you may have, or ready to offer you free bonus spins. but the best part of all is the very helpful VIP manager Katarina who has been nothing but amazing, informative and extremely professional. Last but not least is the fact that they have extremely fast withdrawals. Faster than any other online casino I have yet to witness. (And I've witnessed many) As fast as a couple hours in some cases. Only one way to find out.. if you haven't already, sign up! Enjoy that 100% sign up bonus! And see for yourself. I promise you won't be disappointed!

Hello, Reading comments like this is always appreciated. It’s great to see that both the sportsbook features and the casino selection have made the platform enjoyable for you. We’re also pleased that our support team has been helpful whenever assistance was needed. Providing reliable service and a wide variety of games is something our team continuously works on. Have a wonderful day ahead.

TonyBet Casino 3 weeks ago

issac

1/10

Easy and fast deposit. It took seconds for my deposit to show in my account. Big selection of slot machines. Nice looking website. They offer a 100% bonus on your first deposit. Watch out for this offer as you might end up not receiving it.

I played in many online casinos over the years. After having an unresolved issue with an $80 deposit that I made and went missing I decided to close my account at that casino where I played for many years and looked for a new one. TonyBet offered 100% bonus. The site looked nice and professional with lots of slot machines so I decided to give it a try. What a mistake that was. I opened an account and made a $100 deposit and claimed the 100% bonus by clicking the popup. The deposit went smooth. My balance showed $100 and I began playing thinking that the $100 bonus will show up. Lost the $100 deposit in no time and I contacted support to see why the $100 bonus is not showing. They claim that when I made the deposit I click the 100% sports betting bonus and that this bonus is waiting on the sport betting page. Very strange since I opened the account from the casino page and there was no reason for a sport betting bonus to show up in there. There was not even an option of claim sports betting bonus or casino bonus. It was only "claim you bonus" popup. Long story short, they refused to switch the bonus from the sport betting to the casino. I sent them an email explaining that I have no interest in sports betting and that I never made any sports betting. Nothing helped. and they still refused to switch it to the casino. Having no choice, I logged in this morning, trying to figure out how this sports betting works. I finally chose the most simplest bet at the value of $100 (the "free" bonus). A side window opens but the $100 bonus is nowhere to be found. I contact support and it turns out that you have to deposit another $500 to get this $100 bonus. Unbelievable!! Their 100% deposit bonus is extremely misleading. I asked the guy to just close my account and keep the "free" 100% bonus. Something like that and with poor customer service is a red flag. I lost $100 but I probably saved thousands by staying away from this casino.

Hello, Thank you for taking the time to describe your experience in such detail. We’re pleased to hear that the deposit process and game selection left a good first impression. At the same time, we’re sorry to read about the confusion regarding the welcome bonus. Promotions can sometimes differ depending on the campaign selected at the time of deposit, such as casino or sportsbook offers, and each promotion comes with its own specific terms and conditions. These terms outline how a bonus is activated and what requirements may apply before it becomes available. We understand how situations like this can be frustrating, and our support team is always available to help clarify how a particular promotion works or to guide players through the process. Thanks again for sharing your experience, and we wish you a great day ahead.

TonyBet Casino 3 weeks ago

JONlewis

8/10

Approved for me, casino that accepts players from Estonia. Their site is very clean and the game catalogues are presented in huge thumbnails on the homepage.

Tonybet casino accepts quite a limited number of digital payment choices though, but they accept crypto payments like btc, eth, and ltc here as well.

Hello, Thank you for sharing your thoughts about the platform. It’s nice to hear that you appreciate the clean design of the site and the way the game catalogue is presented. We’re also glad that the available crypto payment options have been useful for you. Your note regarding payment methods is also appreciated, as our team continuously reviews ways to expand and improve available options. Wishing you a pleasant day ahead.

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Johnnygotthebone

10/10

Wow.. have they grown... I have not deposited here in years but I still remember how nice and friendly this casino was. I have made several deposits and withdrawals. I never had an issue with this casino... Why did I stop playing is below

When I played they were lacking several providers, now they have them. The withdrawal process too 4-5 days for me to receive my funds, back then, I didn't like that very much.

Hello, It’s interesting to hear your perspective after some time away from the platform. A lot has indeed changed over the years, including the addition of many new game providers and improvements across the casino. Withdrawal times can sometimes vary depending on the payment method and processing procedures, but our team always aims to handle requests as efficiently as possible. Hope you have a great day ahead.

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LiliaQame

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Tonybet is the best online casino on the internet. Their customer service is top-notch and always on hand to help, which is something that I've never experienced anywhere else. I've been a member of Tonybet for over a year and have never encountered a major issue. The platform is so intuitive and user-friendly, I can recommend it with ease to all my friends.

Hello, It’s always encouraging to read comments like this. Providing a platform that is easy to use, along with reliable support whenever it’s needed, is something our team continuously works on. Wishing you a great day ahead.

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HarrySchwarz

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I am a gambler and I like to bet on sports. I've been using Tonybet for about 2 years now and I am more than satisfied with the service. The website is intuitive and user-friendly, customer service is responsive and helpful, deposits are smooth and withdrawals are processed quickly. I also like the selection of sports and that they have predictions for tournaments, really handy when I am not sure what bet to place.

Hello, It’s good to hear that the platform has been working well for your sports betting. Features like tournament predictions and a wide range of sports markets are designed to help players explore different betting options, so it’s nice to see they’ve been useful for you. All the best to you.

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Nick777

9/10

I absolutely love playing at Tonybet.com. I've been gambling for a few years now and this is the one site that never lets me down when it comes to the games, deposit methods, and withdrawal options. I can always find what I'm looking for in their casino section, regardless of whether I prefer slots or table games.

Hello, We’re delighted to hear that the variety of casino games, deposit options, and withdrawals have all met your expectations. It’s great that you can always find games that suit your preferences, whether it’s slots or table games. Wishing you a wonderful day.

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