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The Sun Play Casino

The Sun Play Casino
Welcome Bonus

Up to 500 Bonus Spins

New players only, £10+ fund, 10x bonus wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250), full T&Cs apply.

Read full disclaimer
T&Cs Apply
Our Rating CasinoRank
4.2/10
CasinoRank
Player Rating 1 reviews
2/10
1 reviews
Complaint Response 1 complaints
4 days avg. 1 complaints

The Sun Play Casino: My Expert Opinion

One of the great things about the casino is that they accept players from the UK and worldwide! There is a good selection of games, and when it comes to payments, there are low starting limits to suit all. The site is user-friendly, and other than the fact there is no live chat, we have no concerns. 

What we like
  • Low £10 minimum deposit
  • Supports responsible gambling tools
  • Accepts players from the UK
What we don’t like
  • Slow withdrawals
  • There is no live chat
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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The Sun Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2017
Licences
UK Gambling Commission, Alderney Gambling Control Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information about The Sun Play Casino

The Sun Play Casino is an online casino owned and operated by Jumpman Gaming Limited. The casino caters to the UK market and is home to a range of games that are available on any device. 

You can register directly through AskGamblers from the latest web and mobile platforms. If you prefer mobile casinos, you’ll still have access to your favourite games. 

Below is our online casino review so you can get the facts before you play. 

Payment Information and Options at The Sun Play Casino

The casino supports safe and secure payment methods, and you can add up to three payment cards to your account. The options include Visa, Skrill, PayPal and more. Pay by Mobile, which supports deposits only, is also available. You can currently play in GBP only, and the minimum amount is £10. To receive the Mega Reel casino bonuses, you need to deposit £20 or more.

You must verify your account and submit documents through My Account, then click Account Details to view your verification status. You must do this before your first withdrawal can be approved. The casino can take up to three business days to verify your account. 

Once your account is verified, the casino may take up to 72 hours to process your withdrawal, depending on your payment method. 

Customer Support at The Sun Play Casino

If you need help, you can speak to the casino, but there is no live chat. You must send an email to the casino and wait for them to reply. A timeframe has not been specified for their responses.

It may also be worth checking the FAQ section, which covers topics including payments and bonuses.

Games at The Sun Play Casino

The casino is home to a portfolio of top games, including the latest online slots. Once you are registered and logged into your account, you can save your favourite games, which is a fantastic feature that helps save time in future gaming sessions. 

You can also filter games into alphabetical order, or if you want to pinpoint games, you can use the search engine. 

If you prefer different variants of table games, you’ll find versions of Blackjack, Roulette and more. Some of these start from as little as 20p per bet! You can also enjoy a selection of live providers in the live casino and bet against the dealers or other real players in a fully interactive environment.

Additionally, there are bingo rooms and scratchcards if you’d like to try something different. 

The Sun Play Casino’s Commitment to Responsible Gambling

The casino supports responsible gambling and has detailed, helpful information at the foot of its site. You’ll also see a link that allows you to visit a site and take time to think about your gaming activity. 

When you register an account, you can set deposit limits and set a cooling-off limit. If you want to self-exclude, you can email the casino, and it can be applied for a minimum of 6 months. 

StallCation

Complaints

Read the complaints other players have left for The Sun Play Casino. Learn more about complaints.

Show all complaints
30000 GBP winnings still unpaid

Hi everyone,

I’m hoping someone here can offer some advice or share their experience, because I’m getting increasingly concerned about my situation with The Sun Play Gaming.

Here’s the timeline:

• I won £30,000 over 10 days ago.

• I have completed every verification request they have made.

• I have provided my passport, live photo, bank statements, payslips and Apple Pay details.

• Despite providing everything requested, I am still waiting for my winnings.

• I keep receiving generic responses telling me to wait for a further response or contact an email address that doesn’t respond to my messages.

What I find particularly strange is that just days before winning the £30,000, I withdrew over £5,000 in winnings from the same account, and that withdrawal was processed and paid to me within around an hour.

Now, after winning a significantly larger amount, I’ve been waiting over 10 days despite apparently completing all the requested verification checks.

I’m becoming particularly anxious because I previously had a similar experience with another casino, where I waited around four weeks before my winnings were ultimately refused. Naturally, I’m now worried that I’m potentially heading towards the same situation again.

I’m not trying to cause unnecessary trouble — I just want some clarity. If all the verification has been completed and my previous £5,000+ withdrawal was processed within an hour, I don’t understand why I’m now being left waiting with no clear explanation or timeframe.

Has anyone else had a large withdrawal delayed by The Sun Play Gaming?

If you’ve had a similar experience, I’d really appreciate hearing:

• How long you had to wait.

• Whether you were asked for additional verification.

• Whether you eventually received your winnings.

• Whether contacting anyone specific helped resolve the situation.

I’m hoping this is simply a lengthy verification process and that I’ll eventually receive my winnings, but after my previous experience with another casino, I’m understandably very worried.

Any advice or experiences would be greatly appreciated.

<full name removed>

Status unsolved Unresolved
£30,000

The Sun Play Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $40,057
Avg. Complaint Duration N/A
Avg. Response Time 4 days

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Top reviews from our players

There was some good variety on the slots and I enjoyed the site, looked very simpler to another site I played, but didn’t have all the same games, which was a little disappointing.

Live chat are not helpful and you can’t seem to talk to anyone on the telephone. Verification process and withdrawal process is very painful, 72 hours to process a withdrawal and 72 hours to verify documents.

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