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The Sun Play Casino

The Sun Play Casino
Welcome Bonus

Up to 500 Bonus Spins

New players only, £10+ fund, 10x bonus wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250), full T&Cs apply.

Read full disclaimer
T&Cs Apply
Our Rating CasinoRank
4.2/10
CasinoRank
Player Rating 1 reviews
2/10
1 reviews
Complaint Response 1 complaints
4 days avg. 1 complaints

AskGamblers Quick Overview

Editor’s View

One of the great things about the casino is that they accept players from the UK and worldwide! There is a good selection of games, and when it comes to payments, there are low starting limits to suit all. The site is user-friendly, and other than the fact there is no live chat, we have no concerns. 

What we like
  • Low £10 minimum deposit
  • Supports responsible gambling tools
  • Accepts players from the UK
What we don’t like
  • Slow withdrawals
  • There is no live chat
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


The Sun Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2017
Licences
UK Gambling Commission, Alderney Gambling Control Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information about The Sun Play Casino

The Sun Play Casino is an online casino owned and operated by Jumpman Gaming Limited. The casino caters to the UK market and is home to a range of games that are available on any device. 

You can register directly through AskGamblers from the latest web and mobile platforms. If you prefer mobile casinos, you’ll still have access to your favourite games. 

Below is our online casino review so you can get the facts before you play. 

StallCation

Complaints

Read the complaints other players have left for The Sun Play Casino. Learn more about complaints.

Show all complaints
30000 GBP winnings still unpaid

Hi everyone,

I’m hoping someone here can offer some advice or share their experience, because I’m getting increasingly concerned about my situation with The Sun Play Gaming.

Here’s the timeline:

• I won £30,000 over 10 days ago.

• I have completed every verification request they have made.

• I have provided my passport, live photo, bank statements, payslips and Apple Pay details.

• Despite providing everything requested, I am still waiting for my winnings.

• I keep receiving generic responses telling me to wait for a further response or contact an email address that doesn’t respond to my messages.

What I find particularly strange is that just days before winning the £30,000, I withdrew over £5,000 in winnings from the same account, and that withdrawal was processed and paid to me within around an hour.

Now, after winning a significantly larger amount, I’ve been waiting over 10 days despite apparently completing all the requested verification checks.

I’m becoming particularly anxious because I previously had a similar experience with another casino, where I waited around four weeks before my winnings were ultimately refused. Naturally, I’m now worried that I’m potentially heading towards the same situation again.

I’m not trying to cause unnecessary trouble — I just want some clarity. If all the verification has been completed and my previous £5,000+ withdrawal was processed within an hour, I don’t understand why I’m now being left waiting with no clear explanation or timeframe.

Has anyone else had a large withdrawal delayed by The Sun Play Gaming?

If you’ve had a similar experience, I’d really appreciate hearing:

• How long you had to wait.

• Whether you were asked for additional verification.

• Whether you eventually received your winnings.

• Whether contacting anyone specific helped resolve the situation.

I’m hoping this is simply a lengthy verification process and that I’ll eventually receive my winnings, but after my previous experience with another casino, I’m understandably very worried.

Any advice or experiences would be greatly appreciated.

<full name removed>

Status unsolved Unresolved
£30,000

The Sun Play Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $40,057
Avg. Complaint Duration N/A
Avg. Response Time 4 days

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Top reviews from our players

There was some good variety on the slots and I enjoyed the site, looked very simpler to another site I played, but didn’t have all the same games, which was a little disappointing.

Live chat are not helpful and you can’t seem to talk to anyone on the telephone. Verification process and withdrawal process is very painful, 72 hours to process a withdrawal and 72 hours to verify documents.

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